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 mstwostepin
 
posted on June 30, 2006 04:46:09 PM new
I can't seem to set my insurance to (calc). When I set up a listing, I am required to put a $$ figure into the insurance cost. Then, when a buyer purchases more than one item (and the cost is still under $50) the insurance in their checkout doubles.

What am I doing wrong?

 
 ChristopherCS
 
posted on June 30, 2006 05:01:48 PM new
Hello,

Unfortunately the only way that you can setup calculated insurance costs is if you are doing calculated shipping as well.

(you could mismatch them if you only used the Vendio checkout and actually disabled the eBay one)

There are some side effects to disabling the eBay checkout details though, so generally that isn't a workaround you would want. (fyi)


Regards,
Christopher
 
 mstwostepin
 
posted on June 30, 2006 05:24:18 PM new
So.....I can't have fixed shipping rates AND the ability to calculate up to $50 of insurance???

I either have to weigh hundreds of items or have my customers double pay insurance?

This doesn't seem right. Perhaps the easiest way to handle it is to disable VENDIO checkout?

 
 NathanCS
 
posted on June 30, 2006 05:53:24 PM new
Hello,

Unfortunately eBay checkout does not allow fixed shipping with calculated insurance. Vendio checkout does allow fixed shipping with calculated insurance. Disabling Vendio checkout would not solve this issue for you.

I hope this clears things up.

Regards,
Nathan

 
 mstwostepin
 
posted on July 11, 2006 06:29:44 PM new
Nathan, I find it very difficult to believe that I'm the only person with fixed shipping rates that does not want the insurance to double or triple when a buyer purchases two or three items.

This was not always the case. Prior to eBay implimenting showing shipping cost, my insurance calculated perfectly.

What setting can I change in Vendio to have fixed shipping cost and calculated insurance?

 
 ChristopherCS
 
posted on July 11, 2006 06:44:29 PM new
Hello,

If you stop providing the eBay checkout details, you can mismatch fixed shipping with calculated insurance as the Vendio checkout system doesn't require them to match.

Simple check the box labeled 'I am NOT specifying eBay shipping and payment details' prior to listing/relisting your items.


Regards,
Christopher
 
 
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