posted on July 23, 2006 01:21:20 PM new
I have a customer who purchased two items and one turns out to be unavailable. Customer gets combined invoice even though I have split them apart and my screen shows them seperate. Auctions are 110001751955 and 110001751960. Is there a way to delete a completed auction.
Thanks Al
It is not possible to delete the listing completely, but you can archive it by selecting the listing and clicking the "Archive" button.
Do you have your account set to automatically combine orders? It is possible that this is why your customer received a combined invoice. Now that the order has been split you should be able to manually resend the invoice for the one listing.
Please let us know if you continue to have trouble with this.
