posted on October 31, 2006 07:28:54 AM new
Pages are loading very slowly - getting a time-out or invalid gateway message when I try to go to eBay preview page....lost two listings just now. Please advise.
Jane
posted on November 1, 2006 06:37:26 AM new
This is terrible. I can't work like this. My pages are timing out or taking more than a minute to come up. I've tried both Firefox and Internet Explorer and am having the same problem with both. Other websites are loading fine.
We are working to track the source for this slowness, but it only appears to be effecting a small portion of users.
If you are still running into this now, please run the following test so we can check into any possible causes further:
1. Go to your command prompt. This can usually by done by simply going to Start + Run and typing 'CMD' into the field and clicking enter.
2. In the command window, type 'tracert vendio.com' and click enter.
The trace will then run until it connects fully to Vendio.com.
When finished, use the right-click on your mouse to click inside this window and choose 'select all.' Once selected, just click the enter key on your keyboard and all of that text will be copied.
3. Paste the results here into the forum, or email them to us directly ([email protected]) so we can review the data.
Yours will look something like this:
C:\>tracert vendio.com
Tracing route to vendio.com [128.241.88.24]
over a maximum of 30 hops:
1 10 ms 1 ms 1 ms 192.168.2.1
2 9 ms 6 ms 8 ms 10.227.202.1
3 9 ms 7 ms 9 ms 68.6.14.129
4 55 ms 30 ms 21 ms 68.6.13.42
5 27 ms 23 ms 24 ms 68.6.16.58
6 * 191 ms 205 ms 68.6.13.49
7 59 ms 29 ms 42 ms fed1bbrj02-ge020.rd.sd.cox.net [68.1.0.206]
8 49 ms 53 ms 56 ms 68.1.0.199
9 47 ms 40 ms 46 ms 68.1.0.235
10 50 ms 42 ms 41 ms gige-g8-0-854.gsr12416.pao.he.net [216.218.219.6
9]
11 43 ms 47 ms 42 ms pos11-0.gsr12416.sjc2.he.net [216.218.224.106]
12 40 ms 45 ms 39 ms ed-pri.vendio.com [206.223.117.58]
13 * * * Request timed out.
14 41 ms 40 ms 42 ms www.vendio.com [128.241.88.24]
