stufftoyou
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posted on November 14, 2006 08:19:55 AM new
The Vendio website is running very slowly. Takes forever for pages to refresh, load, etc. Is this sytemic? Sure makes listing burdensome. Also, when relisting unsold items getting error messages. Was able to relist but only by making copy of the closed auction in pending sales. This is awkward to say the least. Please advise if there is anything this user can do to speed up connectivity within Vendio. Am wondering if this is related to Ebay updating there page loading capabilities...where only part of the page refreshes instead of the whole page? Seems like whenever Ebay changes something Vendio has a hard to time catching up. Hope it gets resolved soon. Thank you, in advance, for your prompt and considerate attention to this slowness issue and the relisting issue. Also, the relisting issue only happens if a Value Pack was used on 1st listing and you try to remove the subtitle for the relist...you may want to start the investigation there. Hope this helps the folks in IT.
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worldcovers1
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posted on November 14, 2006 12:12:25 PM new
we have the same problems NOT onlt from 6-8 AM , but we never recive response from Vendio sinse Sunday .
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vintageads4u
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posted on November 15, 2006 05:20:00 AM new
7:18AM CST...slowing to a crawl for Post Sale and any relists. Was doing fine 4:30am to 7:18.
Edited to add that Pending is also timing out so just about impossible to relist using this service.
Beth
VintageAds4U
http://stores.ebay.com/vintageads4uonline?refid=store
[ edited by vintageads4u on Nov 15, 2006 05:34 AM ]
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EdCS
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posted on November 15, 2006 08:37:49 AM new
Hello,
Beth, your issues have been forwarded onto our Operations folks for review. Anyone else having problems? Our guys were up pretty late last night making fixes. Any reports/observations you can provide would really help.
I want to thank you all again for your patience while we continue to ensure that this problem does not reoccur.
Regards,
Ed
Vendio Customer Support
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neglus
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posted on November 15, 2006 01:46:29 PM new
It was very slow about the time that Beth posted (I wasn't trying to launch relists but had trouble getting post-sale to come up) but then it cleared up a few minutes after her post.
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http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
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EdCS
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posted on November 16, 2006 08:10:51 AM new
Hi guys,
I'm cruising around the site today...anyone running into slowness? Problems?
Regards,
Ed
Vendio Customer Support
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neglus
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posted on November 16, 2006 01:41:58 PM new
Everything working ok for me today - no slowness at all.
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http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
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DianaCS
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posted on November 16, 2006 06:25:05 PM new
Hi everyone,
We're going to be running a test on our system tomorrow morning to see if the slowness returns if we re-activate one of the processes that was disabled. Please note that this will not be continuous, but we do need to run some diagnostics. Please bear with us while we continue to work on this issue.
Thanks in advance for your patience.
Diana
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davebraun
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posted on November 17, 2006 05:28:54 AM new
Yes it is painfully slow (impossible to work)
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otteropp
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posted on November 17, 2006 03:11:53 PM new
Very slow for me still today.
One same thing keep happening over and over so thought I would pass it on:
When I am in the WSIWYG Editor and have prepared my Text and want to change the colour...I click on the icon to change and it just hangs there for a long time then I get the little grey box that tells me that "Microsoft Explorer has encountered a problem and needs to close"..poof..it's gone.
It does not happen each and every time but at least 1 of 10 times for the past week. There is an option to send an Error report to Microsoft and I have done so twice and they come back with no solution to this particular problem.
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DianaCS
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posted on November 18, 2006 05:46:25 PM new
Hi everyone,
Both our network operations group and our developers are working together to isolate the root cause of this problem, which is proving very difficult to find. We will continue to work on this until we find the problem and correct it as we realize it cuts into your productivity. Thanks again for your patience, and I am sorry for the inconvenience. We will post more updates as we get them.
Best regards,
Diana
[ edited by DianaCS on Nov 18, 2006 05:46 PM ]
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