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 toolsoption
  		posted on October 16, 2009 01:04:07 PM new
I have input all the information including token, but it shows Merchant information validation with Amazon has failed. What should I do? Which information might be wrong?
 
 NathanCS
  		posted on October 16, 2009 01:20:22 PM new
Hello,

Could you please confirm what type of Amazon account you have? Do you have a Seller Central non-media Pro Merchant account with Amazon?

Regards,
Nathan

 
 toolsoption
  		posted on October 16, 2009 01:34:11 PM new
Yes, I have upgraded to
Current Selling Status: Pro Merchant

I followed the instruction. My seller central
panel does not show token, so I emailed Amazon to get my token.

 
 NathanCS
  		posted on October 16, 2009 01:51:38 PM new
Hello,

Do you have a series of tabs that run horizontally across the top of your Amazon account when you log in? What unfortunately happens often is that Amazon will "upgrade" an existing account to a Pro Merchant account, but this does not create the right type of Pro Merchant account. In order to have the correct type of Pro Merchant account you will likely need to close the existing Amazon account and have them open a completely new Amazon Pro Merchant account for you.

Regards,
Nathan

 
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