posted on November 11, 2014 05:09:47 PM new
My amazon item import has not worked since september. I submitted for support a couple of times. Are you guys no longer supporting this product and I should switch?
posted on November 15, 2014 11:14:51 AM new
One of the main reasons wo moved to Vendio was the ability to port our inventory to Amazon. This is a big deal, as all of your marketing material claim this is a core function of the service we are paying for. To have this be off line for two months is just unacceptable.
This has not worked for us at all for the last few months. Please put the resources on this to fix the problem, or start issuing refund for having a service that does not live up to the claims you make about it.
This is a big deal. And should not take multiple calls and tickets to get your attention!
From your own website: Publish on Amazon and Increase Sales Amazon is one of the top marketplaces in the world, attracting millions of buyers every day. Vendio helps manage the process of listing and maintaining inventory on Amazon. Link your Amazon account to Vendio and you can schedule and publish items, track inventory levels, set pricing strategies, fulfill orders, and more
posted on November 17, 2014 02:19:23 PM new
Thank you for writing in. We logged into your Vendio account and checked that that last Amazon import attempt your Vendio account was on Mon, Oct 20 2014 16:01 PM.
Of the total of 7 items 2 were imported and 5 failed due to the reason "This SKU already exists, not importing." If you have more items on Amazon and wish to import you should be able to. Please feel free to reply if you have any more questions.
Regards,
Sunil
