posted on December 19, 2018 06:20:29 AM new
Is anyone else having issues with Amazon sales not updating the shipping status after entering the shipping service, tracking number, and marking the order shipped with the shipping date?
posted on December 19, 2018 09:47:43 AM new
Hello,
Thank you for writing in.Please provide us with some Order Numbers as examples for those orders wherein the Shipping Status is not getting updated after entering the shipping service, tracking number and marking the order shipped with the shipping date on Vendio.We have not had any other user's reporting the same.Please ensure that you are updating the Order details on Vendio first and not directly on Amazon as this causes the Shipping status to not get updated on Vendio and also reflect incorrectly as times.Please let us know if you have any questions.
Best regards,
Fritz
Vendio Customer Support
Simply Powerful eCommerce
posted on December 19, 2018 10:43:27 AM new
Hello,
Thank you for writing in. We have filed a support request with our engineers regarding the issue reported titled “Amazon Order Status not getting updated and shows Failed”. The support ticket for any future reference to this issue is LTS-2227. We will keep you posted once we receive a response via this support case you have filed as well. Please let us know if you have any questions.
Best regards,
Fritz
Vendio Customer Support
Simply Powerful eCommerce
