posted on July 13, 2001 07:19:16 AM new
Hi all - Just checked my FB on Amazon and I wonder why I bother writing descriptions AND sending email when folks just don't bother to read.
In this case, I got a 5 from someone, but with comment attached that book was a pre-publication copy. Gee, I guess so, just like I wrote in the Amazon listing AND in email I carefully send to my winners as a preemptive strike against complaints about the media mail shipping lag-time and anything that might be different about the item [like a pre-pub copy].
It's not like they "negged" me about it, but still it's annoying because I think it leaves the impression that I didn't describe the item properly, when I did.
posted on July 14, 2001 12:20:20 AM new
sigh, I get that sometimes, too.
"***** (5 stars) book fine, shipping sloooooooooow" (no duh, ya cow, ya paid for book rate I OFFERED Priority, ya couldn't pop the extra buck......!
Well, it will be buried soon, right?
I had an Amazon employee buy once, a group of, I dunno 5 kid's books, ok? Like $5. Gave me *** 3 stars "did not include seperate invoice" Well I had included an invoice, but it only had the auction title "5 relly cruddy kid's books" (not real title, just crabbin'). So she had to knock my score down because I didn't write out each book title? Cow.
posted on July 14, 2001 01:45:49 PM new
It's funny that you say that about a buyer from Amazon. The only person I've had a problem with (complained that it was ex-library and older edition - as described in description), also worked for Amazon. I pointed out that I mentioned this in the description and she said something like - she didn't read the description, she was just looking for the cheapest price.
Duh!!
But the part that got me is that she *works* for Amazon!!!
posted on July 14, 2001 02:55:08 PM new
I did some more digging and found some incredibly patronizing language in Amazon about feedback, how we should view negatives as a "learning experience" and complaints as an opportunity to give better service.
Puleeze.
some of us have been doing this long enough that we work like well-oiled machines and it's NOT our fault if Amazon doesn't alert buyers in bold letters that their items are shipped by slow boat. I do a preemptive strike on my buyers, warning them up front, but I guess some of them don't read email either.
Anyway, I finally figured out that we CAN reply to FB, just not to any particular entry. You can basically leave FB on yourself. I left a comment that I always indicate ex-library and pre-publication copies in my descriptions. My FB shows up just above the comment I got on selling an ARC, so it sort of looks like a reply.
