posted on September 7, 2000 09:14:46 AM
Yes, they've been very slow coming lately. There was an announcement ebay yesterday about it, then a follow up where they claim the problem is now resolved.
posted on September 7, 2000 09:30:11 AM
I won an auction on Sept. 3rd, paid via PP, received the item today, and still have not gotten any notice from eBay about it.
posted on September 7, 2000 09:43:01 AM
Had auctions close on the 4th....have not receive ANY EOA emails from ebay....sent an email to ebay asking why....here is the responseHello,
Thank you for writing in today regarding the delay we have, at times,
with the End of Auction notices. We certainly understand that you and
many others are running your business through eBay and that delays in
the notices can wreak havoc on your business routine.
All I can tell you is that the EOA notices are never delayed if we can
help it. The problem is that we just can't always help it. You may not
have known this but each notice has to touch the database and this is
very intensive. So when unforeseen technical issues arise, this impacts
when the notices are sent, resulting in a delay.
We realize that we cannot promise that the notices will always be sent
in the timely manner we want them to and for this reason, we have the
feature such as My eBay available.
I hope this information helps you to understand that we do recognize the
impact delays in the EOA notices have on the community. It is never our
intention to have these delays, but many times this is outside our
control. Due to this, we have made sure that other tools are available
for you to gain the information you need when we experience delays.
posted on September 7, 2000 10:11:05 AM
This has been going on for weeks. Sellers and bidders should be using my Ebay to verify their auctions.
When an auction closes, the basic information should automatically upload into a table and queue up to kick out the emails as soon as there is room to do so.
The longer I've been on eBay, the more I suspect that their system is deficient in design and implementation. The EOA's themselves have unnecessary/useless information and that can slow down down the sending and transfer process by itself.
posted on September 7, 2000 10:17:10 AM
I had a seller who said she couldn't complete the transaction because she hadn't got a notice from ebay. HELLO!!!!! She can check her own auctions, I do!!!!!! Often I have already received paypal payment and item is mailed (probably delivered) when the ebay EOA notice arrives.....LOL
posted on September 7, 2000 10:29:11 AM
Sorry to inform eBay CS, but if/when "my ebay" is functioning, that is about the ONLY way I can get EOA info. Or else sit there as they expire-literally.
They are at least 1 1/2 days after auction if at all. Another glitch?
Yawn, I can do a search on them too-but only if the site is up and running.
[ edited by millicent_roberts on Sep 7, 2000 10:31 AM ]
posted on September 7, 2000 10:36:57 AM
It's almost laughable how useless the EOA notices are now with the long delays. Why bother to send them at all? I had an auction end on Friday night, I got paid on Saturday, waited over the long holiday weekend and mailed the item on Tuesday morning. Tuesday night I checked my mail and there was the EOA notice from eBay.
Is that something we can set our preferences for -- to receive EOA notices or not? If enough people opted out of receiving them (because I know a lot of people don't use them anyway) that would do a lot to lessen the workload on eBay's equipment and probably speed the process up for those who do want them.
posted on September 7, 2000 10:46:16 AM
I won an auction on the 5th; seller has very high feedback. When I hadn't heard anything by last night, I emailed the seller. We are both on AOL, so I know the email was read, but I got no answer. There has been no EOA from eBay on that auction, so that is the only reason I can come up with for the non-answer and no communication from the seller. I guess if I haven't heard anything by tonight, I will email again and ask. It's a coat for my granddaughter, and I really would like to have it.
posted on September 7, 2000 01:03:57 PM
It's been going on for "weeks"? My average time from auction end to receipt of EOA is eighteen hours. And it's been like that for months. I can't even remember when it WAS prompt.
I particularly love Ebay saying "the EOA notices are never delayed if we can
help it. The problem is that we just can't always help it. "
Uh, ebay can me an outbid notice right quick, but they can't tell me I'm high bidder on the same auction without - what, manually proceessing it?
I haven't got any auctions closing for awhile, but I'd be interested to know if anybody's checked their account immediately after end of auction, and see if the FVFs are as delayed as the EOA notices...
posted on September 7, 2000 01:17:04 PM
I realize I am small potatoes in the scheme of sellers, but why would I wait for those EOA emails? Sometimes it takes 4 or more days to get to me. In fact, I had sent a couple packages by the time I received them a couple of auctions ago. I monitor my auctions, and when they close, I email my sellers. AND no I don't have more time than anyone else, I just make the time. When I do receive them I file the emails in my pending folder and delete them when the transaction is completed.
posted on September 7, 2000 02:29:42 PM
It's rewarding to know that ebay put sellers out of terms...so much for the 3 day compliance ruling. Sure, I can ck. myself. Why bother? I didn't pay to buy a car to put it together though... or any other sorts. It's a convienence item and their selling point. Pointless to complain or even point it out to them, as they are aware of their weaknesses...
posted on September 7, 2000 02:48:56 PM
I am having 3-4 day delays. This is ridiculous!! No database takes that long to respond. I use the EOA notice to generate my replies to buyers and it really makes an easy job hard if I have to dig all the email info from my listings rather than just pull the email address from the EOA email. How do the rest of you efficiently find out who won your auctions and what their email addresses are? Any suggestions on how to streamline the process? I use a template for response but still have to ferret out the email address from somewhere. Without the EOA it becomes a real chore clicking back and forth when you close over 100 auctions at a time. Any advice in procedure would be appreciated. I also intend to send some choicely worded emails to ebay as this is not what I am paying my listing fees for.
posted on September 7, 2000 05:52:25 PM
That letter from the support rep above is an EXACT duplicate of one I received yesterday. Three to four day delays, though today a bunch arrived.
"Each EOA has to touch our database." Right, that takes four days?
posted on September 8, 2000 06:24:31 AMRainyBear I thought that was a great suggestion - turning off EOAs. I just tried, and there is no option on eBay to turn those off - just the listing confirmations. Ah, well.
I don't use the EOAs that eBay sends out, I just do a search for myself as seller with auctions ending in the last day and e-mail addresses listed and then cut and paste into my e-mail. It works for me, but of course I usually only have 20 or so items end at one time, so I can understand how much more trouble it would be for a larger seller.
And, I have received one - count them one! - EOA from 13 auctions that ended last night, but all my FVFs have been charged.
(btw - Hi! I'm new here, but have been learning a lot from you guys on the boards. I decided it was time to stop lurking!)
posted on September 8, 2000 06:25:45 AM
Okay, shoot. I thought I had that bold thing down, but it's [], not <>, right? Can anyone tell me how to edit a post? I can't figure that out. Thanks!
Well, I just saw the "edit" button. What a goober.
[ edited by clancaudle on Sep 8, 2000 06:26 AM ]
posted on September 8, 2000 06:41:48 AM
If I waited for all my Ebay EOA's arrived before emailing bidders, I'd be waiting a real long time... I still haven't received all mine from the 8/31/00 yet (I received some, but not all). And last year I had one arrive 5 months after auction close (auction closed in July and I received the EOA in December).
For the person who asked, I sign in to My Ebay (being signed in, each high bidder's email address shows on the auction page as soon as I open the auction) and I copy and paste my template EOA right in. Works well for me. However, I have not had any problems with missing auctions on my My Ebay page like others have talked about (knocking on all wood and wood-look surfaces for luck).
posted on September 8, 2000 08:32:51 AM
I've seen EOA's stumble in four days after auction end, and rare is the one that arrives overnight.
IMO, it's been months. During that time, I think they've added DoubleClick ads, Java to apparently disable AdSubtract, plenty of new business partners, other web bugs and tracking bits, made eBay Motors into something I wouldn't touch with a ten-foot exhaust pipe, temporarily divided listings to promote BillPoint, pulled more auctions at the slightest whisper of a VeRO or even non-VeRO, added a "verification" system, and spent time planning suggestions that bidders regularly pull sellers' contact information.
<sarcasm>
Guess they've been too busy to worry about the EOA's.
</sarcasm>
Yeah, I wouldn't mind opting out of the messages, since they're no longer very useful, but I'd worry that if My eBay went down when I needed to do something, that I'd have trouble finding the auction again.
----
What's being done in the name of direct marketing nowadays is crazy.
The above are all just my opinions, except where I cite facts as such.
Oh, I am not dc9a320 anywhere except AW. Any others are not me.
Is eBay is changing from a world bazaar into a bizarre world?
posted on September 8, 2000 09:00:47 AM
I guess I really don't worry about it...I use AW's Auction Manager, so I always know where my auctions are and what they're doing. When the EOA's for sold items show up, I just file them in my "Ebay Sales" directory. I don't even usually open them, because 99% of the time, I've already contacted the winning bidder.
