rnrgroup
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posted on September 9, 2000 09:36:09 PM
Why don't they want you to know this? Cause they say they aren't set up to handle live/phone customer support BUT they think EVERY SELLER should be ready willing and able to do so. Sounds a bit bonkers to me...
Oh, and the info is at the TAG site www.auctionguild.com click on left toolbar - ebaY contact info. -Rosalinda
TAGnotes - daily email synopsis about the Online Auction Industry
http://www.egroups.com/group/TheAuctionGuildnotes
[ edited by rnrgroup on Sep 9, 2000 09:36 PM ]
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spazmodeus
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posted on September 9, 2000 09:55:31 PM
rosalinda,
I don't see any left toolbar at the site.
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rnrgroup
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posted on September 10, 2000 07:11:08 PM
Hi Spaz - was away all day so just saw your post. If you go to www.auctionguild.com there is a listing of the pages on the left hand side of the page - click on the ebaY contact info one. Please let me know if it doesn't work. -Rosalinda
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rnrgroup
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posted on September 10, 2000 09:49:38 PM
ebaY's hypocrisy is patent in this email to a poster on the ebaY boards
---------------------------------
Hello,
This is a formal request that you discontinue the practice of offering
directions eBay's phone number to other members on eBay's boards. Since
eBay is not geared to offer phone support, encouraging members to make use
of corporate phone numbers (which are often incorrect as well), only leads
to misunderstandings and frustration on all sides. We therefore ask that
you not utilize eBay's boards for these purposes and your post has been
removed.
While we appreciate your efforts to assist others, for the most timely
response, members should be directed contact us using our online web form
found at: http://pages.ebay.com/help/basics/select-support.html and we will
be very happy to assist. This form allows requests to be more efficiently
handled and directed to the proper departments.
----------------------------------------
ebaY does not want THEIR numbers posted or get phone calls, but they are happy to encourage buyers to get YOURSand call YOU!!!
INCREDIBLE!!!
-Rosalinda
TAGnotes - daily email synopsis about the Online Auction Industry
http://www.egroups.com/group/TheAuctionGuildnotes
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kitsch1
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posted on September 10, 2000 09:52:34 PM
infreackincredible even!
farging bastages!
edited because the i is waaaaaaaay too close to the u, nevermind previous edit, where are my glasses!!!!!
[ edited by kitsch1 on Sep 10, 2000 09:55 PM ]
[ edited by kitsch1 on Sep 10, 2000 09:57 PM ]
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alrad
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posted on September 11, 2000 10:45:21 AM
so does that mean that that poster cannot tell people to go to lycos.com and click on yellow pages to find the ebay contactinformtaion... ????
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dc9a320
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posted on September 11, 2000 04:00:48 PM
Wow, this just floors me. Then again, my opinion of eBay was already hovering somewhere in the basement. So where does their image go now?
I have no more words left at this moment, I really don't.
[ Edited to kill .sig ]
[ edited by dc9a320 on Sep 11, 2000 04:01 PM ]
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rancher24
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posted on September 11, 2000 05:31:38 PM
The ABSOLUTE GALL!!!....
Since eBay is not geared to offer phone support, encouraging members to make use of corporate phone numbers (which are often incorrect as well), only leads to misunderstandings and frustration on all sides.
But it's perfectly alright for them to hand out our phone numbers, whether or not WE are "geared to offer phone support"....The AUDACITY!
I say we (anyone unhappy with this new brainstorm!) start a PHONE IN CAMPAIGN!...Get the numbers and spend the day just adialin'! & adialin'...all day & all night!!!...Yeah, they've got answering machines & they can use 'em, but the shear volume that could be produced would tie up their phone lines REAL GOOD!!!....
As always....JMHO
~ Rancher
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twinsoft
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posted on September 11, 2000 06:07:27 PM
Ludicrous ... existential ... wow! (At a loss for words.)
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oldstuff
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posted on September 11, 2000 06:14:48 PM
You mean to tell me that a company with the financial resources that Ebay has cannot afford to hire humans to man the phones?? I think that customer service is certainly taught in retailing 101...are they above this?
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Shoshanah
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posted on September 11, 2000 06:18:26 PM
alrad... That's exactly right...One cannot go to Lycos to find out that Ebays is at ...Lycos...
Edited cuz I don't wanna make Joyce mad at me..
********************
Shosh
http://www.oldandsold.com/cgi-bin/auction.cgi?justdisp&Rifkah
http://members.ebay.com/aboutme/rifkah/
[ edited by Shoshanah on Sep 11, 2000 06:20 PM ]
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toyranch-07
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posted on September 11, 2000 06:19:35 PM
I know, I know!!! What if they made customer support a 1-900 number!!! $4.99 a minute to talk to a real live human at ebaY!!! Or maybe $4.99 for the first minute, and Only A Dollar for each additional minute!
http://www.millionauctionmarch.com/
[email protected]
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rnrgroup
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posted on September 11, 2000 06:22:04 PM
The toll free numbers are on the www.aucitonguild.com site and if anyone wants Meg's and Pierre's voice mail numbers email me at [email protected] and I will be happy to share  -Rosalinda
PS - does anyone know how to tell if a number you have is unlisted?
TAGnotes - daily email synopsis about the Online Auction Industry
http://www.egroups.com/group/TheAuctionGuildnotes
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Shoshanah
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posted on September 11, 2000 06:22:23 PM
Toy. dearest...You GOT IT!.. I knew I could count on a brainstorm from you...
********************
Shosh
http://www.oldandsold.com/cgi-bin/auction.cgi?justdisp&Rifkah
http://members.ebay.com/aboutme/rifkah/
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twelvepole
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posted on September 11, 2000 06:27:06 PM
Actually, I can understand their point. They are not the ones selling and also most "customer service" calls are to some boiler outfit that handles a multitude of clients.
If they haven't set up a program for that, then it would be hard to handle a wide variety of calls in a timely/professional manner. Of course if they did away with the 1-800 and did use a 1-900 then they might generate some extra revenue.
Ain't Life Grand...
[ edited by twelvepole on Sep 11, 2000 06:33 PM ]
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toyranch-07
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posted on September 11, 2000 06:31:13 PM
errr... just to clarify...
My post ^up there^ was a joke! At least it was MEANT to be a joke!
http://www.millionauctionmarch.com/
[email protected]
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Shoshanah
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posted on September 11, 2000 06:36:55 PM
Toy...No kidding.......
********************
Shosh
http://www.oldandsold.com/cgi-bin/auction.cgi?justdisp&Rifkah
http://members.ebay.com/aboutme/rifkah/
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