posted on September 20, 2000 08:47:23 PM
Help! I had auctions scheduled to launch and 7 of them didn't.
I managed to get 5 of them rescheduled and they did launch,
but the last two have been 'processing' for 7 hours now! I
can't unscheduled them (tried that) and yet they won't launch
from AW to Ebay. Can somebody please help????
posted on September 20, 2000 08:58:33 PM
cartaker,
I'm sorry I don't know the answer to your question. I would suggest you post it in the AuctionWatch Services Forum where the Customer Service Reps will see it. I believe they've left for the evening, but someone will be available to help you first thing tomorrow morning.
posted on September 20, 2000 09:56:02 PM
Cartaker, open the auction by clicking on the title in the 'pending' section of your auction manager.
It may take you to a page that gives you an 'undo launch' option; if so, click on undo, then go back to auction manager, open the auction again, and go to 'launch now' or 'schedule auction'.
But it may give you a different page...one that has two buttons at the top..'edit' and something else (I've forgotten what the first one is); click on 'edit' and go through your auction and click on 'launch now' (or re-schedule the launch).
I have noticed that when I try to relist an item which has been closed for more than 30 days (and for which I am not entitled to a listing refund...as in the case of multiples), there is a problem getting the auction to launch. I think eBay's computer isn't sure what to do, as it can't give the the red notice to inform me that 'this does not qualify for a listing refund' or however they say it.
