We have a repeat bidder who unfortunately is way more work than her bid is worth. She was recently unhappy with a purchase, that we in return made good on to her satisfaction.
From the very beginning she has been abusive. On a previous auction she didn't read our description that said we'd be away for a few days following close of auction and wouldn't have internet access until we returned and she sent harsh emails asking why we didn't return her emails??? And ultimatums if we didn't answer by such and such time in all caps. This bidder has caused more stress than a business can take. In general that's how bad it is.
My question is, how can we part company? I really need help writing a thoughtful email and I'm just drawing a blank. Should a copy of our refrain from bidding email go to safeharbor?
posted on September 21, 2000 08:58:12 PM
Well, first make sure that she has left feedback for all past transactions - no sense in getting a neg for parting ways.
Then, write something like:
XXXX,
Although we have appreciated your business in the past, it is apparent that you aren't happy with us as sellers.
We request that you don't bid on any of our future auctions.
cc: SafeHarbor
If you're inclined, you can include a link to this page: http://pages.ebay.com/help/community/investigates.html#bidding
The reason you want to cc SafeHarbor (and keep a copy of that email) is because of this (excerpt from the link above): "In order for eBay to take action, a copy of the email warning from the seller with the subject line must be sent to Investigations. If the bidder bids after this warning, eBay will suspend the bidder."
Then I'd suggest that you figure out how to enable filters in your email program so her reply(s) go to the trash. If she bids again, follow the instructions above.
