posted on September 29, 2000 04:21:37 PM
Since there have been many discussions here about customer service, refunds and related topics, I thought I'd share a "satisfaction guarantee" I just ran across on someone's "My eBay" page. It goes like this:
I want you, the buyer to be happy with your purchases from me. My goal is to make 100% of my buyers "Happy as a Clam." Sometimes, this may not be possible, if this is the case I expect to hear from you about your grievances. Please email so we can work out any and all problems with the transaction. If I have unintentionally misrepresented my item in anyway, I will give you a full refund. If you just simply "weren't happy" with your choice then I will ask that you deduct my costs from your refund and I will be happy to issue you a refund once the item is returned.
Excellent! It's friendly, to the point, and solves the problem of whether to refund or not, and how much under what circumstances.
This seller has a feedback rating over 600, with zero negs and zero neutrals.
