shaani
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posted on October 2, 2000 11:11:39 AM
I recently "vented" here about a seller who sent me flawed and damaged items. Her logic was that if it was listed at a low amount it was too much time and trouble to mention all flaws and that most sellers didn't bother.
After one week I left her negative feedback on both items. It did not surprise me when she immediately retaliated with negatives for me. What made me angry was that she said I was "ignorant" and "very abusive", among a few other untrue comments. Now, not only did she have my money and I was sitting here with crappy goods, she had the nerve to put that in my feedback. Since I had been very polite to her I asked her to send me the e-mail showing where I was "very abusive".
Yesterday I was surprised when another one of her buyers e-mailed me. She had also left her negative feedback and received a retaliatory one but was also getting "threatening and scary" e-mails. She turned it over to Safeharbor and decided to go to "squaretrade" to resolve her dispute.
Now this morning the seller e-mailed me in response to my e-mail asking her to show me where I was abusive. She says: "Am I hearing you right that you want me to provide you with proof so that you can make more problems for me?? I think you should have your own copies of your own e-mails as I have. I am sorry and I give up as I have my own crisis right now. Both my parents have died and I am not in shape to fight you on a $XXX item. You win, do what you want. I really don't care at this point."
As I was reading her e-mail, another one came in from the other buyer. She says the seller is also e-mailing her this morning and is refusing to go to "squaretrade" with her dispute and wants the negative comment removed from her feedback. She has made no mention to her that her parents have just died.
I would still like a refund. But how do I respond to this? Or should I even bother?
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abingdoncomputers
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posted on October 2, 2000 11:26:40 AM
If it's a small amount, I wouldn't even bother. Sometimes it just isn't worth the aggravation. IMO of course.
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captainkirk
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posted on October 2, 2000 11:28:12 AM
How about ebay's insurance coverage, good on items from $25 - $200? If that might work, no need to deal with her more, let the insurance company deal with it. Rightly or wrongly, I doubt you and the seller are going to be able to work out an amicable settlement, no matter how hard you try. If you have an email from her admitting to flawed goods, you should get your money back.
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Shoshanah
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posted on October 2, 2000 11:32:08 AM
Unfortunately, "mouthy" people soon turn to threats (first-hand experience!  )...Let it go. Don't reply..
Insurance would be fine; but I do believe there is a 25.00 deductible???
********************
Shosh
http://members.ebay.com/aboutme/rifkah/
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captainkirk
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posted on October 2, 2000 11:35:46 AM
shosh:
Indeed, you are correct..a $25 deductable.
So if the item is, oh, $50 or less, you may want to write it off, depending on your current financial situation, but above that, its a fairly painless way to get most of your investment back. I'd certainly forgo $25 in return for not dealing with someone who was stressing me out like that. Might be able to resell the items to recoup the deductible.
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sun818
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posted on October 2, 2000 11:36:28 AM
I tried to have a neutral feedback removed from my rating. eBay will not do it since that would they have a editorial powers and could jeopardize (sp?) the whole feedback system. So, they recommend SquareTrade.com to mediate.
They charge $25 to mediate ($10 of which eBay will pay for). Mediation is required if you want SquareTrade to make a recommendation for eBay to remove the feedback. I personally think $15 is not worth removing feedback.
I don't know how some sellers have perfect ratings in the thousands. Do they never leave negative feedback?
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mballai
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posted on October 2, 2000 11:43:57 AM
Other than replying to her false comments; this one has gone haywire. A dead end if you ask me.
If I expect a refund, I hold off on leaving negatives. Once you leave a negative; it's usually a done deal--past the point of negotiation.
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shaani
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posted on October 2, 2000 12:21:24 PM
Thanks everyone. You are correct, it is not worthy of a reply. She has received two more negatives (now 9) since I posted mine and the responses pretty well say what kind of a seller she is. Hopefully this will make her rethink the way she does business.
These were my first negatives and it wasn't nearly as bad as I thought it would be.
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cdnbooks
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posted on October 2, 2000 02:18:53 PM
9 recent negs - I'd flag her to safe harbour
Bill
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mzalez
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posted on October 2, 2000 05:28:42 PM
Yikes! Hope I never have to deal with her.
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shaani
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posted on October 2, 2000 06:03:16 PM
She has now told the other buyer that because both of her parents have died she no longer has the strength to fight. We do see that she has had the strength today to post two more feedback comments for other buyers though.
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bobbysoxer
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posted on October 2, 2000 07:25:46 PM
It is too bad it has excalated to this. My empathy is with you.
Just a thought: why doesn't someone put the link to the feedbacks she has left, as a feedback remark? Or is it too long?
[email protected]
not bobbysoxer on eBay
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shaani
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posted on October 2, 2000 08:47:05 PM
Thanks bobbysoxer, but I guess we should save our empathy for this seller. Not only did she have to deal with me (and who knows how many more), plus the other buyer who has reported her to Safeharbor and also has her name on a fraud claim at Squaretrade. This seller also had about 50 auctions close yesterday and now has a double funeral to take care of. I do not think any of us would want all of this happening at once.
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hamburgler
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posted on October 3, 2000 03:24:46 PM
Some people kill me.....no pun intended. I am sure she will get a new acct and be on her way! Many do this....put a whole bunch of auctions on and whatever happens happens. Then get a new acct and do it again! But this one is funny.....negs, squaretrade, 2 funerals. I would like to say that if both my parents died (God forbid) I wouldnt be on the internet at all and wouldnt care about your purchase, you posting negs to my acct or vise versa, taking care of auctions, or any of the other stuff she is doing......I would be lucky to get out of bed to make it to the funerals and planning and dealing with family and so fourth. What a pile!
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dejavu
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posted on October 3, 2000 04:11:51 PM
I just dealt with a witch (charitable term)like this. FILE THE EBAY INSURANCE FORM ANYWAY REGARDLESS OF THE AUCTION AMOUNT. Ebay uses lloyd's to vet its horrible sellers. She will be on her way out the door soon enough if you file the fraud paperwork. Of course if she's on aoHell she will soon return.
File the paperwork anyway AND file mail fraud; that usually gets the low lifes to sit up and take notice.
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bobbysoxer
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posted on October 3, 2000 06:16:47 PM
I have had many tragedies in my life but when it comes to serving people such as on eBay, retail and so on, a person needs to step back and perform properly.
When a salesclerk is having a bad day and a customer complains to the manager about the employee who will get their xxxx chewed out? Or even lose their job?
Been there, done that.
I don't think much of a seller that leaves negs like the one described in this thread. In my opinion its very unprofessional and I would not buy from her.
If I should ever treat my valued customers like this I wouldn't blame them from taking action against me.
They wonder why eBay isn't like the way it was........
[email protected]
not bobbysoxer on eBay
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