heatfries
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posted on October 5, 2000 02:37:03 AM new
Ok... Today, when I checked my savings account online in which I deposit funds from paypal, I see as a debit of $4.60 on my account - chargeback with no fee.
What happened here? What exactly is a chargeback?
Thanks! Heather
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yisgood
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posted on October 5, 2000 08:25:37 AM new
Charge back, as it applies to credit cards and paypal, means a customer claims to have paid you and received no goods. Have you sold anything to a paypal user for 4.60? In any case, they should first contact you and ask for an explanation before charging it back. Let us know what happens. I am curious if this is going to be a new Paypal phenomenom.
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heatfries
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posted on October 5, 2000 03:39:52 PM new
I sold a lot of orders in the past month that totaled $4.60. No one has contacted me about an order not arriving! Is this something the customer initiates through PayPal or their credit card company? How do I find out EXACTLY WHO did this - through PayPal or my bank??.... sounds like just another reason to cancel PayPal!
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yisgood
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posted on October 5, 2000 05:01:09 PM new
>> I sold a lot of orders in the past month that totaled $4.60. No one has contacted me about an order not arriving! Is this something the customer initiates through PayPal or their credit card company? How do I find out EXACTLY WHO did this - through PayPal or my bank??.... sounds like just another reason to cancel PayPal!<<
The process for a charge back is:
customer reports to his CC that he never got merchandise
CC company contacts the seller's credit company (the one that handles the credit account that did the charging)
seller's company contacts seller
seller provides proof of delivery and charge back is denied or seller can not provide proof and charge back is upheld.
This is what I think happened in your case. The customer charged it back. His CC contacted Paypal. Paypal decided they weren't going to bother for 4.60 and just charged it back to you. You're lucky they didnt just freeze your whole account while they are at it.
Should you cancel Paypal? You have to look at it this way. How much business will you lose if you dont accept paypal? How often will something like this happen? Only you can answer that. However, nothing stops you from pushing other services like payplace (which gives you $5 per referral), paydirect (which does not allow charge backs at all), achex (ditto), exchangepath (which gives you $5 per referral and $10 to each new account), moneyzap (from Western Union) and all of these are currently free and no double talk about only $500 in a six month period. Because of the terrible state of Paypal's customer service, I have been encouraging my customers to use other services and Exchangepath's $10 bribe sure makes it easy.
But I would still contact paypal and demand to know how this happened and why you werent contacted. And I think we would all like to know the answer.
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paypaldamon
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posted on October 5, 2000 05:28:42 PM new
Hi heatfries,
Please send your account information to me at [email protected] so that I can have someone on our end check it.
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heatfries
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posted on October 5, 2000 05:46:53 PM new
Ok ... I've emailed Damon with my info. Still haven't received any contact from a buyer or PayPal for non-shipment of goods.
I've never not sent an item to a customer. It isn't worth ruining my rep as a seller to do such a thing. This just bugs me!!
Heather
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sulyn1950
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posted on October 5, 2000 06:04:20 PM new
It should bother you, especially SINCE it looks like PP "went into your account" WITHOUTgetting your permission first. This is something they said they would never do!!!!!!
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dimview
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posted on October 5, 2000 06:56:07 PM new
PayPal's terms of service provide, in part, that "X.com will never make electronic transfers from your bank account without your explicit permission."
[IV.4. Consumer Protection Policies. Charge Backs.]
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abingdoncomputers
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posted on October 5, 2000 08:01:45 PM new
Count me in on wanting to know the outcome. Surely PayPal wouldn't go against their TOU and solemn promise never to withdraw funds from your account without your explicit permission! (I have removed my tongue from my cheek now.)
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amy
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posted on October 5, 2000 08:11:29 PM new
I hope that this is a troll post (please forgive me heatfries) because if it isn't and paypal went into this bank account without explicit permission...
When I have a customer's check bounce my bank debits my account and calls it a "chargeback" on my statement. It's possible the "chargeback" was your banks term for a debit of this type (a deposit that is reversed or "charged back" )
BUT...the big question here is..Did paypal debit your account without explicit permission from you?
[ edited by amy on Oct 5, 2000 08:16 PM ]
[ edited by amy on Oct 5, 2000 08:18 PM ]
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mildreds
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posted on October 5, 2000 08:21:10 PM new
turning on email. Please keep us updated. Thanks
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KateArtist
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posted on October 5, 2000 08:25:44 PM new
Indeed that's a very good question - because the only way PayPal should have had access is because you were verified.
If you are verified, you are supposed to be safe from charge backs.
Were you verified?
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outoftheblue
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posted on October 5, 2000 08:26:02 PM new
This is the very reason many people did not want to verify their accounts in the first place.
PayPal has a history (however short) of going against their word. If they will go into someones account for $4.60 (without notification or consent) they could just as easily go into someone's account for $460.00.
Damon, it would be very interesting to see what happened in this case.
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outoftheblue
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posted on October 5, 2000 09:09:12 PM new
[ edited by outoftheblue on Oct 5, 2000 09:15 PM ]
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paypaldamon
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posted on October 5, 2000 09:28:11 PM new
Hi outoftheblue,
I am checking on both issues (the 4.60) and the issue on OTWA.
To be fair, I would ask all not to view items as they appear at first glance. Most of the issues that do get resolved are not reported back by the users mentioning their problem. I thank those that take the time to come back and say that their issue has been resolved.
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toyranch-07
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posted on October 5, 2000 09:31:40 PM new
PayPal went into the account of someone on OTWA and took $1000 out. Not the PayPal account, they took $3000 out of that and also wiped out all payment history. Then they took another $1000 out of their regular bank account. Look in the PayPal forum there. Apparently there was some question about some of those payments, but they wiped the history, took $1000 out of the person's regular bank account, and they didn't even know until their debit card was declined at the grocery store.
http://www.millionauctionmarch.com/
[email protected]
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outoftheblue
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posted on October 5, 2000 09:54:51 PM new
Ok Damon,
I read the entire thread and it still scares the h*** out of me. PayPal allegedly pulled $1000 out of someone's x.com account and also pulled money out of their Key Bank checking account.
Damon please let us know what is going on with this. If it is true. We are dropping our x.com and PayPal accounts immediately!
[ edited by outoftheblue on Oct 5, 2000 09:56 PM ]
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toyranch-07
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posted on October 5, 2000 10:15:02 PM new
Here is a collection of Damon Quotes on the subject... from posts prior...
quote:
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At no point would PayPal access your bank account without your initiating a transaction (such as requesting to add funds or initiating a withdrawal).
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quote:
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There seems to be a lot of concern about PayPal withdrawing money from someone's account without their permission. THIS WILL NOT HAPPEN.
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quote:
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The simple fact that I have stated that PayPal will not access your bank account unless you have initiated a transaction should quell those fears. The ONLY time that PayPal will access your bank account is when you explicitly tell us to, such as adding funds from your bank account to your PayPal account or withdrawing funds to your bank account from your PayPal account, an item that the end user has to tell us to do.
---------------------------------------------
quote:
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I can only reiterate that PayPal would not initiate a withdrawal from your bank account and that nobody would.I don't know how to rephrase it any better for you. This would only occur if YOU, the user, had initiated it. The statement you are referring to is authorizing us to do so only, and if only, you authorize it. Under no circumstances would PayPal withdraw from your bank account without your permission
---------------------------------------------
http://www.millionauctionmarch.com/
[email protected]
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paypaldamon
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posted on October 6, 2000 11:23:20 AM new
Hi toyranch,
And we won't. That is why I am asking for documentation to research the issues to prevent hysteria from building.
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vargas
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posted on October 6, 2000 11:59:27 AM new
"When I have a customer's check bounce my bank debits my account and calls it a "chargeback" on my statement. It's possible the "chargeback" was your banks term for a debit of this type (a deposit that is reversed or "charged back" )"
Heatfries' entry says this is noted as a "chargeback with no fee." Do any banks have a "no fee" policy for bounced checks? If so, I want to sign up for an account.
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