keziak
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posted on October 5, 2000 02:54:50 AM new
Hi all - Looks like my FB streak of all-positives is about to end at the 400 mark. I have a buyer who won an auction 8/30. I've sent numerous email including the eBay reminder notice. He claimed to be having trouble with PayPal so I said "check or money order is fine!" This was a couple of weeks ago. He won't confirm that payment has been sent.
Yesterday I emailed to say that I would be cancelling the deal and leaving a Neg today unless he paid via PayPal or let me know that payment should be here ASAP. I said I'd return any payment that shows up after I cancel the deal. His reply: "negative feedback is a two-way street."
So...what more was I supposed to do to conclude this transaction??? I fully intend to leave the Neg and reply to any Neg he leaves me. But why does he think he can bid and not pay in a month and I would just keep waiting around?
Keziak
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stuff2u
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posted on October 5, 2000 03:32:36 AM new
I have over 1,000 positives. I never threaten with a negative as I never know what may be the problem .....Maybe family problems????????I had one custumer whose husband dropped dead.........Please think twice before you threaten......
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toolhound
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posted on October 5, 2000 03:52:36 AM new
Anyone who does not leave Negative feedback adds to the problem. These deadbeats just keep bidding and not paying.
If they leave you a retalitory negative bidders will see it for what it is and other deadbeats will stay away.
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HartCottageQuilts
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posted on October 5, 2000 04:29:39 AM new
What toolhound said.
stuff2u, bidder hasn't reported any "family" or other problems other than "trouble with Paypal". He's had weeks to get payment to this bidder. I suspect that his only "problem" is following through on a deal he's legally bound to complete.
Neg the jerk.
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keziak
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posted on October 5, 2000 04:37:04 AM new
stuff2u - Am I "threatening" a neg if I give the buyer the benefit of saying in advance what I will do next? I've already sent several friendly, considerate email. I sent the ebay reminder notice 10+ days ago. When he said one payment option wasn't working, I suggested another.
By telling him 24+ hours ahead of time that I plan to cancel the transaction, I allow time for him to try PayPal again or let me know if there is a problem. He DID reply, but just to threaten me.
I've had a handful of buyers write with emergencies or family problems, and I've gone out of my way to be considerate. There's been nothing from him along these lines.
Keziak
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keziak
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posted on October 5, 2000 04:40:58 AM new
well, I just got around to checking the bidder's FB. Single-digit total, and one negative left a few days ago for non-payment/non-reply. Hmmmm
keziak
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mballai
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posted on October 5, 2000 05:50:58 AM new
keziak
The purpose of a neg is to warn others that the completed deal was not satisfactory. I'd file for FVF credit. If he then pays you can either return the money or send the merchandise. Negs are strictly after the fact when all other options are exhausted
I recommend keeping a short account. If I do not get payment and/or response by a certain date say 10-14 days, I file an NPB and then FVF credit ten days later. There's no rush to neg.
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keziak
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posted on October 5, 2000 07:07:18 AM new
mballai - I don't disagree with you, but how long after getting the credit would you wait to file a negative? Indefinitely? Is 4-6 weeks after an auction closes "rushing" it?
Keziak
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overworked
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posted on October 5, 2000 07:19:37 AM new
Leave a neg, move on. I have over 1200 positives, I leave negs when all else fails. I'd say you've been more than patient, and other sellers should be warned. People can read very well between the lines. 
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idlemonster
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posted on October 5, 2000 09:01:31 AM new
I have a question. If you leave a negative on the 60th day (or 59th), if the auction goes just over 60 days, can they still leave you a retaliatory neg? If not, then I would wait until just a few moments before 60 days, and leave the neg.
monster
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nancyhogan
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posted on October 5, 2000 09:38:24 AM new
Almost all my negative feedback (1.5% of 1000+) has been retaliation .... I recently suggested to ebay that if a Non-Paying Buyer Alert were issued, followed by a request for Final Value Credit, that the buyer should be barred from accessing the feedback screen on the sale.... I don't think someone who doesn't complete a sale should not have the right to leave feedback. And the Seller could input the feedback (negative) after the final value credit was issued, and not risk retaliation. ANYONE HAVE INPUT ON THIS? OR OTHER IDEAS? Sellers work so hard on ebay, and there are so many things that we judged on (description, communication, packaging, timely shipping, appropriate charges) and the Buyer... is only really judged on one thing... the payment.
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surrrfurtom
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posted on October 5, 2000 10:40:51 AM new
I agree never threaten a neg.. Tell them you will consider it a non-paying transaction after a certain date. Leave the neg after a month or so but keep it strictly informational and not antagonistic. I saw one the other day I thought was neutral. Went something like "For some reason never received pymnt. Don't know why!"
The best thing that eBay ever did was suspend non-payers after what is it, 3 or 4 FVF credit requests. It used to be that once a deadbeat had substantial feedback they could go on bidding forever without worrying about the net -4 feedback. Now it is common to see users with several hundred FB getting suspended.
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llama_lady
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posted on October 5, 2000 01:12:14 PM new
When I have customers that I've had to email continuously and they are over 30 days late, I say that if I don't receive payment by such and such a date (I give them 6-7 days), I will relist the item and post appropriate feedback. I find this is a less 'threatening' statement and is definitely open for interpretation. 
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