posted on October 8, 2000 11:24:51 PM new
Hello all, I have been selling on ebay for about a month now. Never had a no-bid auction (Knock on wood) and all buyers happy with items. Now, today I get an email from a buyer that says they never received my item. It has been a week since I mailed it out. What are my options if they never get it? Do I refund the money? It was original art work from a gaming company I worked for that no longer makes games. Do I offer another drawing to them? It would have to be a different one, as they are one of a kind. Help me out here, please. I hate to have a first unhappy buyer. Thanks!
posted on October 8, 2000 11:45:48 PM new
You are begining to enter the Holiday Doldrums, where the USPS, UPS, Fed EX and other Shipping companies are gearing up for the Holiday crush...
:\\\"Crystalline Sliver cannot be the target of spells or abilities.
posted on October 8, 2000 11:50:14 PM new
Was it insured? If so, after 30 days, you can file a claim. I believe the post office can also issue a "trace" on the package, but I'm not sure when it can be started (I think it varies depending on how the package was sent - Priority or however).
If it's only been a week, I'd give it at *least* another week before taking any action. Sometimes even Priority Mail can take 2 weeks or more.
After another week, I'd probably either refund or replace the item, and then take up any insurance claims with the post office. (That's just me, though, and most of my items are low-dollar, so ....)
posted on October 8, 2000 11:50:44 PM new
I hope that is all it is. I asked at the post office about insurance for the drawings. They told me that they insure the value of the item, not what it sold for. That would mean getting them all appraised. Cross my fingers and hope it gets there! Thanks for the reply!
posted on October 8, 2000 11:57:49 PM new
I called the USPS 800 number and asked them about "tracing" or "Lost Mail" claims.
They told me that if it was sent First Class or lower rate and Uninsured, you can always file a Lost Mail form . . . the gal on the telephone said that they'd use it for their staistics.
