posted on October 10, 2000 10:40:32 PM new
From Tonights TAGnotes -
BOTTOM LINE UP FRONT ebaY critical functions of search,
My ebaY and access to listing pages to bid were down on 10 Oct
from 18:00:40 to 20:27:53. My ebaY was not restored until 21:35:38.
If you feel your auctions were negatively impacted by the outages
or My ebaY problems, request a refund by going to the form at
http://cgi3.ebay.com/aw-cgi/eBayISAPI.dll?
SendSupportEmailShow&subject=Credit%20--%20How%20can
%20I%20receive%20credit%20for%20insertion%20fees%3F%20
Send -
* The item number(s) of the ended auction(s)
* The specific fee(s) charged for them
* Your seller's email address or User ID
* The phrase, GIVE CREDIT in the Subject line
This can also be accessed from
http://pages.ebay.com/help/basics/select-support.html
PLEASE - IF YOU ARE DENIED REFUNDS LET US KNOW - email [email protected]
-Rosalinda
TAGnotes - daily email synopsis about the Online Auction Industry
http://www.topica.com/lists/tagnotes
[ edited by rnrgroup on Oct 10, 2000 10:41 PM ]
posted on October 10, 2000 10:51:09 PM new
I am applying for a credit since my auctions ended during the outage. Can i receive credit on the auctions that had bids on them before going into the outage? I believe that they would have had more activity if it was running.
Also, I can not find the Subject Line that you are referring to (to enter GIVE CREDIT)
posted on October 10, 2000 11:32:27 PM new
Just make GIVE CREDIT in caps the first line of your message. Ask for listing fees, final value fees and any special feature fees (gallery, bolding highlighting etc) for ANY auctions you feel were negatively impacted by the outages. If they sold or not! Hope this helps - Rosalinda
TAGnotes - daily email synopsis about the Online Auction Industry http://www.topica.com/lists/tagnotes
