posted on October 18, 2000 07:32:54 AM new
...the winning bidder tries to turn the table on you.
I have a bidder who won an auction on Sept.23 and has yet to pay.
In my auction listing, I state payment must be postmarked within 14 days of auction close or item will be relisted. So she knew the terms when she bid.
I have e-mailed several times and after waiting days receive the same excuse of suddenly being called out of town and will mail payment that day.
Well, since it has been over three weeks and no payment, I e-mailed stating I will wait five more days and then file a npb report with e-bay.
She responds much quicker this time stating she did mail a MO last week and if I do not want to follow through by sending her merchandise (according to her, I should have understood her situation!) than just send her MO back!
I have not received her MO!!
If she had e-mailed me first letting me know her payment would be late instead of my having to e-mail her several times asking for payment, I would have no problem.
I get SO tired of bidders making up their own terms and if the seller does not like it the bidder than turns the table to make the seller seem as if he or she does not want to complete the sell.
It sure is frustrating!
Lauren
posted on October 18, 2000 07:39:32 AM new
This is very common.
Buyers don't read TOS and aren't really obligated to follow them.
A more common ploy is to state that the money order was mailed some time ago (perhpas 1 week afterthe auction) when it wasn't really, then claim that they will have to get a stop on it and resend. Or they can say, I paid with check #xxx and it cleared my account 1 week ago please send my merchandise.
posted on October 18, 2000 08:03:04 AM new
Actually, based on some email to/from eBay, I think buyers are obligated to follow your TOS as stated in your auction.
My specific question to eBay was concerning the standard, "if buyer elects to not insure... blah blah..." and eBay support told me I was covered with that.
Also, I believe that one of the reasons for filing a FVF credit has something to do with the sellers terms.
posted on October 18, 2000 08:06:08 AM new
Just wondering...If you quickly relisted the item now..wouldn't that do the trick? She would get the NPB alert and not be able to leave a neg...or would she?
posted on October 18, 2000 09:01:42 AM new
If you expect payment within 14 days, you should file your NPB alert on day 15 unless you have heard from the bidder as to why a payment is late--not if you email them first asking where their dough is . Then file for FVF credit on day 25. Noooo exceptions....noooo excuses.
Then relist and forget about them. Negative feedback is optional but recommended after you FVF credit.
posted on October 18, 2000 10:21:47 AM newzeenza: Relisting an item has no impact on the leaving or receiving of feedback. Nor does relisting an item have anything to do with the filing of an NPB alert or FVF request. None of them will "stop" feedback.
The high bidder and seller can leave either positive, neutral, or negative feedback for each transaction, for up to at least 60 days after the auction ends.
posted on October 18, 2000 10:36:10 AM new
mballai: I'm with you. If I honestly feel the bidder is screwing me around, why should I wait to get my fees back? Only twice have I had bidders e-mail me asking for more time. I said okay, because they were keeping in contact with me. Communication is important. If I send e-mails and don't get a response, why should I grow old waiting for one???
