DollBaby30
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posted on October 20, 2000 11:46:59 AM
Hi guyz
I am kinda new at this but I already ran into a prob with safeharbor.
About 3 weeks ago I was warned that I had to many auctions for 1 item & the guy worked with me to make sure I was within the rules for the future.
HOWEVER
Now I have run into a guy who says the 1st persons instructions are no good & his opinion is different. I sent him the email telling me what they wanted me to do & he just replied "TUFF". If I don't like his opinion I can write to escalations. I did this however I NEVER got an answer from them on the letter & he never really gives any guidelines other than "the way I was told to do things is NOT right"
Is there a way to get these people on the same page? I have found all the people I deal with at safeharbor to be VERY nice & VERY helpfull. CEPT for this one!
This guy even said that if I had one more offense he would suspend the account 4 ever(note I have NEVER been suspended in the 1st place).
There has got to be something better than this or I am doing something wrong?
DollBaby
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Glenda
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posted on October 20, 2000 11:56:59 AM
Personally, I'd go by the official, documented policy that's posted on eBay:
"Policy: A seller can have up to 10 identical listings at one time. If the seller lists in more than one category, the categories must be relevant. Any additional identical listings may be ended. The insertion fee will be automatically credited for that listing."
The above is under Help | Rules & Safety | Listing Policies.
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eoi
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posted on October 20, 2000 12:02:37 PM
You might want to try writing a letter to Rob Chestnut, who is ebay's lawyer, and state that you would like them to cease and desist the harassment.
I've had clashes with safeharbor before, and you can't get anywhere with them thru email because they control the flow of that email up stream.
A lot of safeharbor employees are power mad.
Although I sounds like a broken record, I have found that filing a consumer fraud compliant with your state's Attorney General's office is a good way to get them to back down, as those compliants have to be dealt with by the legal staff and not the thugs in safeharbor.
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DollBaby30
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posted on October 20, 2000 12:03:43 PM
I been all threw that with him LOL
It usually takes him a week or more to answer an email & when he does it's just a smart reply!
This guy has completly taken over my account & his opinion is NOT the same as the TOS or the ebay rules. Heck he even started taking my boyfreinds auctions down because we live in the same house! I am waiting for him to find my sisters account because she has the same lastname!
Doll
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eoi
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posted on October 20, 2000 12:09:43 PM
You really should contact ebay's lawyers. At this point your letter should demand the max. damages allowed under ebay's TOS $100.00 for harassment and emotion pain and suffering.
Also consider using a gripe service like planetfeedback.com to contact ebay to complain.
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DollBaby30
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posted on October 20, 2000 12:10:26 PM
How do I get in touch with Rob Chestnut?
Doll
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eoi
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posted on October 20, 2000 12:20:40 PM
Rob Chestnut
Legal Dept
Ebay
2145 Hamilton Avenue
San Jose, CA 95125
Generally when dealing with lawyers it is best to be calm, state the facts, don't get emotional or insulting, include copies of emails. Just state that you want the harassment stopped, that you have suffered real financial harm, and mental & emotional trauma, and that per ebay TOS you demand that they stop harassing you and pay you $100 in damages. You might also demand that the employee in question be prohibited from access your account or communicating with you.
[ edited by eoi on Oct 20, 2000 12:22 PM ]
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DollBaby30
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posted on October 20, 2000 12:26:27 PM
Thanks eoi you have been a big help & although I may not ask for damages I think I will ask for 1 or the other & a written rulling on the things this guy had to say in his emails.
I just feel that if 1 employee asks(or tells) you to do something the next should take that into account!
Doll
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Glenda
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posted on October 20, 2000 12:45:58 PM
EOI: If a person is in violation of eBay's policies, getting emails from them requesting compliance is not harassment.
DollBaby30: I'd be interested in hearing a few things from you, please:
- How long have you been on eBay (you said you were kinda new).
- What did the first person tell you about the number of multiple listings?
- It's unclear whether you have exchanged email with Rob Chestnut (you said you've "been threw all that with him" then later you ask how you get hold of him). If you have, what is it that he told you, with regard to the number of multiple listings?
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eoi
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posted on October 20, 2000 01:00:08 PM
Glenda...
Doll said "This guy has completly taken over my account & his opinion is NOT the same as the TOS or the ebay rules. Heck he even started taking my boyfreinds auctions down because we live in the same house!"
That strikes me as a case of an employee getting vindictive with a client.
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lotsafuzz
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posted on October 20, 2000 01:05:09 PM
eoi: While that very well may be true, I'd like to hear more from DollBaby30 about the specifics.
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eoi
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posted on October 20, 2000 01:11:02 PM
Yeah... I just figure we should treat safeharbor like they treat us....
Ebay employees seem to think they work for the IRS.
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DollBaby30
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posted on October 20, 2000 01:18:50 PM
Glenda:
I was threw everything with the safeharbor team not Rob...
I have been on ebay for about 10 months.
The probs come up for me when a rep see's my auctions as the same.
My 1st auctions were booted because I was not clear as to the content(meaning I did not explain fully that they are 2 diff things)
So then a SH rep has me make it clear in my ads(I took his advice & he said it was fine now & perfectly clear).
Everything is fine for about 2 or 3 months till this guy comes along & says NO in his opinion they are the same!
Here is his thinking:
Auction 1 is for "A"
Auction 2 is for "B" & "a" is a bonus
NOW... since out of 5 written pages only 2.5 of them are diff and in his opinion they are NOT different enough, so he ignores the fact that I am selling "B"(in other words I was too long winded about "a" in the 2nd ad).
Ok so he suspends me!
Now my BF changes his ads to
"A", "B" & "C"(no way you can say they are for the same things now!)
2 weeks later this same rep takes it upon himself to suspend that account to because we live in the same house.
I would agree with him if:
The 2nd account was created after I was suspended
The 2nd account was NOT selling the same things MONTHS before me.
He even took away a buying account my BF has that was NEVER involved in ANY selling of any kind!(also it was NEVER linked or had any bids, feedback or anything on the selling accounts).
Doll
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eoi
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posted on October 20, 2000 01:25:18 PM
Hey... Doll look me up on ebay, same userid to find my email. Let me know how its goes.
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Glenda
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posted on October 20, 2000 02:14:20 PM
Well, this is getting really confusing. First it was that "that [you] had to many auctions for 1 item" now it's that you're selling an "A" and a "B" that are different but not very different, and one of them is offering a bonus.
Too, first you say "I have NEVER been suspended" and then "so he suspends me!"
I have to admit that, without an auction to look at, your explanation is a bit difficult to follow. How MANY of these auctions do/did you have up? More than 10 total of each/both?
As to your boyfriend's account, the policy is (according to the "shilling" faq): "To avoid even the appearance of this activity, family members and individuals living together, working together or sharing a computer, may not bid on each other's items." That suspension appears to be completely separate from the various other auction issues, and was probably a separate investigation that took longer to conclude.
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DollBaby30
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posted on October 20, 2000 02:52:44 PM
Glenda:
Auction "A" & Auction "B" are for diff things. He does NOT say they are the same. What he says is that "Since I have "a" as a bonus they are considered the same"
What he leaves out is that the title is for "B".
No I had 10 up for the single item & 5 up for the combo.
Basically what he said is that if I offer item "a" in the auction he will consider them the same!
Also his reason for suspending my BF is:
"You Both live in the same house & you both list similar items. Therefore all related registrations are suspended."
As for the suspension: No I was never suspended till he decided the auctions are the same!
As per the rules tho you get a 30 day suspension for the 1st offense then 90 days then your done!
In my case he is doing away with the 90 day & going right to "DONE"!
Hey trust me I am not saying I am a saint... however I did try to work with SH everytime something was said & I always found them very nice & helpfull.
The prob comes up because one guy says do it this way & then another says No that's wrong!
I don't even mind them having 2 diff opinions however they should note that I made the changes I was told to!
This last guy doesn't care what the other employee's told me to do... he see's it another way & that's final!
One says "BLACK" one says "WHITE" then the other guy says "NO IT'S GRAY"
Doll
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HartCottageQuilts
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posted on October 20, 2000 03:03:08 PM
Sounds like what you were doing is selling "A" and "B+A", with the emphasis in the B+A auctions on the "A" part (what you called being "long-winded" ), which you were ostensibly offering as a "bonus."
Ebay says that a "bonus" is "offer or enticement to either increase the bid price or to encourage the sale of multiple items....intended to either inflate the bid price or encourage the sale of multiple items.
Ebay does not permit bonuses.
What you did in your "B+A" auctions was to use B as the title of the auction, but play up the "A" part of the auction to "inflate the bid price" - i.e., use A as an enticement "bonus" to get bidders to pay more for "B", the item ostensibly being offered for auction.
I'm not surprised those B+A auctions were seen as an attempt to run more than 10 auctions of "A" at once, and that they got shut down.
[ edited by HartCottageQuilts on Oct 20, 2000 03:04 PM ]
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DollBaby30
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posted on October 20, 2000 05:10:43 PM
Nope "A" was for "A" & "B" is for "B"
Lets say it this way to make it easy to understand...
"A" is a CUP
"B" is a saucer
Now if I put 10 cups up for $5 ea that's ok
If I put 10 saucers up @ $5 ea that's ok
BUT
What SH(just the one guy) says is that the 10 saucer auctions are really for a cup since I throw that in as the bonus!
Sorry but that doesn't float!
The "A" Title is for that item & the "B" title is for that item!
I was asking no more or trying to inflate anything(also I was never told that)! Seems like what I did was put too much description of the bonus.
Hart: I think you failed to see that I was not complaining about the shut-downs as much as the fact that the three of them saw things very different.
How can you change as per what you are told by them & still be wrong?
If the last guy had just said "look I understand what they told you & I still think it's wrong so it should be done this way". There wouldn't really be a question if he had tried talking 1st!
Hey SH gives you plenty of chances & IMHO he should have looked at what the others "TOLD" me to do b4 flying off the handle. He suspended 1st & then when I showed him what the others had told me to do you would think he would back off the hard guy thing. NOPE!
He said he didn't care what they had told me & what he said is final.
NP again if he would have left it at that however he felt it his duty to go after someone he couldn't get with the rules by making up some new ones!
Think how my BF felt that he got suspended & LOST an account because we live in the same house & sell the same type of things?
Hart: can you show me where it says that he can't have a buying & selling account as long as NOTHING EVER goes on with the 2?
NO BIDDING NO FEEDBACK "NOTHING"
You have to admit that the "living in the same house" is a lil bit of a reach to close an account!
You seem to be under the impression that I tried to bend the rules, when all I really tried to do is what they told me to do!
Sorry I didn't have as many things to sell as my BF so "YES" I tettered on the edge!
Doll
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eoi
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posted on October 20, 2000 05:14:07 PM
Ebay by its own words always claims it is just a venue. Venues generally don't micromanage their tenants down to that level.
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mrpotatoheadd
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posted on October 20, 2000 05:20:16 PM
I guess I don't understand. Why are you trying to sell "A" by itself if you are "giving" it away "free" with "B"? If "A" sells of it's own merit, it would make no sense to give it away. If, however, "A" is only worth anything as a throw-in with "B", it would make no sense to try to sell it by itself.
I think there are some pieces missing from this puzzle which, if provided, would clear up the issue a little. Why not tell everybody what the items you listed were?
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