posted on October 29, 2000 02:59:43 PM
I wonder if any of you can help? Today I received an email from the ebay safeharbour team with the title "No purchase eBay Confirmation" My reputation on eBay really matters to me and I have never seen or heard of these. I would appreciate your advice on how I should proceed. Does this act as a Non payer warning?
To give you some history, this was for an item I won for $2.99 around 4 weeks ago. I had a friendly initial exchange of emails with the seller after the auction, they were working out shipping charges then all went quiet. I emailed twice more, got no reply, and then to be honest I forgot all about it!!! I have emailed the seller again and am waiting for a response.
The email from eBay is as follows -
Congratulations on your recent winning bid for *********, ******** ******** ****. Your seller, **************, has contacted eBay. We've been told that you have decided not to purchase this item.
If this is correct, do nothing and enjoy your time on eBay. However, if this is not correct (you have purchased or intended to purchase this item), please tell us by writing to [email protected] and include "Not Correct" in the subject line of your email.
Thanks for your assistance.
Regards,
eBay SafeHarbor Team
posted on October 29, 2000 03:31:21 PM
Hey Colin, how's the muscles from nowhere near Brussles?
Sounds to me like your seller decided to blow you off. When you file a Non Paying Bidder alert or FVF request via eBay you have several choices as to why you are filing.
Seems like the seller checked off the option that states buyer & seller agreed on not finalizing the deal?
Best contact SH as they stated & explain.
I doubt the seller's going to be much help, unless he generated the form by accident?
Congratulations on your winning bid for eBay item XXXXX, XXXXXXXXXX . Your seller, XXMEXX, has informed eBay that your payment hasn't been received
yet.
If you have already sent payment or intend to pay soon, please contact XXMEXX at
XXXXXX immediately. Simple misunderstandings are often resolved through direct
communication.
** Do not reply to this email. All you need to do is contact your seller.**
You and your seller are encouraged to work things out in the next 10 days. If this situation
is resolved during this time, the matter is dropped and you do not need to take any further
action.
If, however, your seller is still unsatisfied after this period, you may receive a Non-Paying
Bidder (NPB) warning from eBay. Once you obtain three warnings on your record you will be
suspended for 30 days. If you receive a fourth warning, suspension will last indefinitely.
For additional details about eBay's Non-Paying Bidder Policy go to:
http://pages.ebay.com/help/community/npb.html
Please note that eBay does not take the side of the buyer or seller -- understand that we are
only trying to help you and your seller trade successfully. Remember: Your seller is under no
obligation to "hold" your item since much time has already passed.
posted on October 29, 2000 03:41:46 PMNeil Thanks for that. The muscles are aching mate. Broke another rib playing rugby!!
I wondered about the email as I have sent out a couple of NPB forms myself. I honestly think the seller decided not to bother with an International Transaction for such small amount, even though they listed international and I had emailed them before bidding! I hadn't noticed the mutual consent option before - guess that must be it. By the way, what is the FVF on $2.99?
I will take your advice and email good old Safeharbour
Take Care and get finding some more Teddy Bears!!!!! What a Star Always searching for Heffalumps
[ edited by teddybuyer on Oct 29, 2000 03:44 PM ]
posted on October 29, 2000 03:49:29 PM
Would seem seller might have decided that $2.99 was too low, either sold it separately already or is going to try eBay again. Probably requested FVF back, so SH is checking with you just to make sure, as they don't really want to refund the person the 15 cents he is requesting, because that would set back their Sunday night software upgrades another full month!
posted on October 29, 2000 03:58:36 PMupriver I tend to agree. 15c huh? Do you think the share price will drop? Do ebay have to inform the shareholders? Oh dear, what have I started?
Neil Try working as a bouncer in a rough club like ours with a broken rib!!! And our lovely customers (it felt like all 900 of them) have been fighting every night since! I'm sure they do it on purpose
As for Heffalumps - read your Winnie the Pooh! Always searching for Heffalumps
posted on October 29, 2000 06:54:14 PM
What I can't figure out is why would anyone take the time to file for a 15¢ refund? Couldn't the time be used more productively?
I would be figuriing that I was using my time and equipment to yield a return of $2.00 an hour - maybe.
posted on October 29, 2000 08:02:03 PM
Cuz some of us need every 15 cents and can't afford to make donations to keep Ebay afloat? Count your blessings if you can afford to blow off those deals. Not everyone can.
edited to add:
BTW, that is the email that the bidder receives when the seller selects "...cancelled by mutual agreement..." as the reason for requesting FVF credit. Ebay's just checking to be sure that they aren't refunding credits on a completed transaction.
always pickersangel, everywhere
[ edited by pickersangel on Oct 29, 2000 08:06 PM ]
posted on October 30, 2000 05:06:12 AM
What I can't figure out is why would anyone take the time to file for a 15¢ refund? Couldn't the time be used more productively?
It's not about the 15¢, it's about a person bidding and not paying. I know I file a NBPF just to get these beadbeats off ebay. After so many, they get suspended for 30 days, after more then get permanetly suspended. Only way to get deadbeats off ebay!!!
posted on October 30, 2000 06:47:59 AM
I've had that email come thru when I file for fees back due to 'mutually agreeing not to complete transaction' AND for issuing a refund to a buyer. Freaked me out the first time I filed for fees due to a refund and suddenly the bidder and I both get that email. Kinda misleading, I think, but that's a canned response for ya!
posted on October 30, 2000 10:53:33 AM
Hi all. Thanks for the advice. Just thought I would update you all. I have had a lovely email from the seller who apologised as she had forgotten about the transaction as well!She saw it on her feedback list, assumed I wouldn't be interested any more, and applied for Credit. As she didn't want me to suffer any negative consequences (she felt quite guilty) she said it was by mutual consent - hence the email from eBay.
Does this situation make me a deadbeat who deserves to be thrown off eBay? I honestly don't think so. I certainly shouldn't have forgotten, even after 3 emails, but I don't think I am a bad eBayer in any way. If I have learned something from this it is the value of communication before acting. Always searching for Heffalumps
posted on October 30, 2000 05:46:28 PMreddeer....What do you mean, you don't know what a Heffalump is....I can't believe it....not my reddeer...Oh! Yes...you are a foreigner....
