Valerie47
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posted on October 29, 2000 02:32:02 PM
Hello all.
Had a customer who bid & won auction. Total was $22.36. Sent her an EOA email immediately stating total. (Shipping was also stated in my auction).
She Paypals me $12.09. A few minutes later she Paypals me $10.00 saying she didn't send enough the first time. Well according to my calculations, $12.09 plus $10 = $22.09 which means not only has she shorted me 27¢, but she also has caused me to be charged more fees by Paypal by sending me 2 different payments!
I emailed her and asked her to forward the 27¢ she owes me plus the two 25¢ Paypal fees - which I think is only fair, since she is the one who screwed up.
(By the way - it's also in my EOA email that I only accept ONE Paypal payment per transaction for free. Every other payment PER TRANSACTION will be charged a 25¢ fee)
Well this is how she responded:
i AM NOT SENDING ONE MORE PENNY JUST RETURN MY MONEY
!!!!!!
I responded and told her that this was a binding contract, and that it was her obligation to pay me the correct amount.
She responds:
i CAN NOT DEAL WITH HAZZLES JUST RETURN MY MONEY AND CANCEL THE WHOLE TRANSACTION
Can you believe this????
The auction just ended 2 days ago. I just checked her feedback. GUESS WHAT????
Next to her name it says "NOT A REGISTERED USER"!!!!
Now what do I do?????
[ edited by Valerie47 on Oct 29, 2000 02:36 PM ]
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abingdoncomputers
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posted on October 29, 2000 02:34:18 PM
Deduct your PayPal fees and refund her money. There really isn't anything else that you can do as far as I know.
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snbbal
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posted on October 29, 2000 02:37:32 PM
Keep the money, send her the item and lose the 27 cents. You'll lose 25 cents if you relist on eBay because if you relist it, since it sold the first time your insertion fee won't be refunded (which is another discussion in itself)
**SNBBAL**
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pickersangel
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posted on October 29, 2000 02:37:34 PM
Yup, send her a refund via PayPal minus the additional PayPal charge(s). Since she's NARU'ed, you're not obligated to complete the transaction. However, if this is a temporary suspension and she's reinstated before the feedback deadline expires, she can still ding you with a negative, so be prepared.
always pickersangel everywhere 
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Valerie47
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posted on October 29, 2000 02:39:58 PM
There were other bidders on this item, so I can always sell it to the other bidder. The other bidder is a several-time repeat buyer so I have no problem with that. I will refund her money MINUS all Paypal fees.
Boy, this just burns me! 
Hey, I just thought.... could I also deduct the listing & selling fee from her?
[ edited by Valerie47 on Oct 29, 2000 02:41 PM ]
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twelvepole
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posted on October 29, 2000 02:48:00 PM
Wow, so over 27 cents, you screwed up a sale, I hope she puts through a charge back for the full amount and then you have no choice how much to refund her.
and sellers wonder why bidding is down, go figure.
Ain't Life Grand...
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Valerie47
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posted on October 29, 2000 02:49:51 PM
No, Twelvepole, *I* didn't screw up the sale - SHE did. I'm not going to put up with all these bidders short-changing me anymore. It all adds up.
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abingdoncomputers
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posted on October 29, 2000 02:51:17 PM
Hey, I just thought.... could I also deduct the listing & selling fee from her?
If you do this and then file for FVF... Well, I won't say it.
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dman3
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posted on October 29, 2000 02:52:13 PM
WOW you need advice on this one my advice would be never anger your buyer over cents it just makes no sence at all.
I havent done the math here but I think if you figure it up the buyer two payments actually saved you on paypal fees one payment of 22.09 or 22.36 would have run you .25 + 1.9% of the transaction around .75 or .80 . the two transactions she made each cost only .25 each comeing to .50 over all
since both were under $15 .
WWW.dman-n-company.com
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Valerie47
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posted on October 29, 2000 02:52:18 PM
Forgot about the FVF. I will just deduct the Paypal fees and then FVF credit on her. Hope she stays NARU'd!
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twelvepole
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posted on October 29, 2000 02:54:09 PM
No Valerie, you did; you could of sent the item after receiving the money, mentioned you did notice that the payment was short 27 cents and maybe next time she won, she could make up the difference.
Ain't Life Grand...
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Valerie47
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posted on October 29, 2000 02:55:30 PM
twelvepole: Think about what you are saying. The woman is NARU'D! She won't be bidding on my auctions again!
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twelvepole
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posted on October 29, 2000 02:55:51 PM
If she requests a refund through Paypal, you can't even keep the fees from them.
Ain't Life Grand...
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labbie1
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posted on October 29, 2000 02:56:26 PM
I would send her money back minus the PP fees and file FVF to get my fees refunded.
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Valerie47
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posted on October 29, 2000 02:58:40 PM
Just checked my Paypal account again and under both of her payments is says:
Source of Funds
Non Credit Card
So she CAN'T charge back the payments.
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twelvepole
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posted on October 29, 2000 03:00:40 PM
Doesn't have to, right on the paypal site, she can file a Formal complaint against you for a FULL refund.
Ain't Life Grand...
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twelvepole
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posted on October 29, 2000 03:04:58 PM
From the paypal site:
I paid for merchandise, but did not receive it. How do I get my money back?
You should first contact the seller to see if understandable circumstances prevented the shipment of your merchandise. If you are unable to resolve the situation this way, you should contact Customer Service immediately. If your payment for the merchandise was to a Verified seller, you can file a formal claim and be reimbursed for the purchase within 30 days from date of filing. You can file a formal claim between 30 and 60 days from the date of your payment. X.com will accept claims against Verified sellers after August 31,2000. To submit a claim, send an email to Customer Service, and select "Buyer Protection Claim" as your subject.
Ain't Life Grand...
[ edited by twelvepole on Oct 29, 2000 03:07 PM ]
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labbie1
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posted on October 29, 2000 03:06:40 PM
I would be sure to note that "this is a refund for the incorrect payment less fees for the double transaction on Ebay item#XXXX which was cancelled at the request of this purchaser" in the transaction memo when I refunded the incorrect amount. And I would send the payments back to the person in the same amounts that were sent to you.
send $12.09 less .25 with the notation above.
Send $10.00 less .25 with the notation above.
That way, you have made it perfectly clear that it was at the request of the buyer that this transaction was cancelled.
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Valerie47
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posted on October 29, 2000 03:08:01 PM
Thank you labbie1! That's a great idea, I will do that!
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labbie1
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posted on October 29, 2000 03:09:55 PM
Oh and before everything else happens, clear out your funds and change your e-mail address so that when PP decides to freeze your account, other buyers cannot keep adding to the frozen account in unlimited amounts which you cannot access for an indeterminate period of time known only to PP.
And shut down the transit number to your bank account. 
Or eat the .50 and sell to the 2nd high bidder.
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Valerie47
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posted on October 29, 2000 03:12:22 PM
I thought Paypal only froze your account if you had someone pay you with fraudulent credit cards?
I'm thinking of cancelling my paypal account all together. They should at least give us the option to "decline" payment if we want to so we don't have to deal with this nonsense.
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dman3
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posted on October 29, 2000 03:15:05 PM
Once again you did ask for advice and mine remains the same never make a buyer upset over cents it just makes no sence.
two Wrongs dont make it right three wrongs still cant make one right
WWW.dman-n-company.com
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dman3
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posted on October 29, 2000 03:17:13 PM
its not decilineing the payment they will object to its the declineing payment and not refunding in full that will get you
WWW.dman-n-company.com
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jamesoblivion
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posted on October 29, 2000 03:18:30 PM
Another point of view. If a buyer is an a**hole (as this one was; that's my diagnosis anyway), it is worthwhile calling them on it (not literally of course )so that they will never patronize you again. Why give yourself an ulcer? Appeasement never works.
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Valerie47
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posted on October 29, 2000 03:18:49 PM
dman: Tell me this. Do you think it's RIGHT for customers to not pay you the full amount? When you go to Wal-mart and your total is $20.50 do you only give them a $20 bill and tell them you don't want to pay the rest so that's all you are going to pay? Even Wal-Mart wouldn't allow that!
Business is business. Pay up or don't bid to begin with.
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Valerie47
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posted on October 29, 2000 03:20:13 PM
Jamesoblivion: I couldn't agree more! After this - does she think I would actually WANT her to buy from me again? Not a chance.
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labbie1
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posted on October 29, 2000 03:22:32 PM
It would seem from the AW board that PP kind of does as it pleases.
PayDirect does give you the option of accepting or declining payments.
I believe that if PP requires that you pay a fee for every transaction that you should have the option to decline the payment if it is for the wrong amount.
OTOH, if the person had sent you the correct amount in the first place, since it was over $15.00 you would have paid:
.42 ($22.36 X 1.9%)
PLUS
.25 (single transaction fee)
$.67 TOTAL, so...
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reddeer
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posted on October 29, 2000 03:25:31 PM
dman3 ..... I agree with you 100%, it doesn't make good sense. I would have blown this off in a heartbeat.
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twelvepole
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posted on October 29, 2000 03:26:57 PM
Valerie, it is not right for a bidder to short change you, but neither does Walmart sell to the highest bidder.
That is one of the things that I believe auction sellers make the mistake the most, it is all Negotiation after all, you open with starting bid and it goes from there. Eventually the auction wins and you have a high bidder. Hopefully they will pay. She was quick enough to send 2 payments which she thought was enough, you pushed her into the defensive by bringing up .27 CENTS Heck this woman may have lots of trouble with math; you never know.
Ain't Life Grand...
[ edited by twelvepole on Oct 29, 2000 03:29 PM ]
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jamesoblivion
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posted on October 29, 2000 03:28:17 PM
As far as short changing goes, a customer that does that is not a "good customer" (although a good customer might do it by mistake -- but make good on it with no problems). Sure, I can absorb a little bit of that, but think of it this way. I handle around 250 transactions a month. If each of these shorted 25¢ like this one did Valerie, and then cost me an additional 25¢ in PayPal fees -- well, looks like I'd be out $125, wouldn't I? Who needs it.
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