posted on November 1, 2000 06:26:11 PM
I don't know if any other sellers are experiencing this trend among some bidders, but I notice that some of them will wait until the very end of the requisite 3 days to make contact with me (seller), and then take their dear sweet time about responding to my emails, as to when they will send payment and others have just jerked me along with an email that's non-committal as to when payment will be forthcoming. Most bidders are very good about sending payment within a few days and great communicators, but some of these high feedback bidders have horrible netiquette and IMHO, should know better than to treat another seller that way. One thing that really gets my goat is when I check their feedback and I notice that they've paid other sellers whose auctions ended same time mine did, and I'm still waiting. Arrrrrghhhhhh!!!!
posted on November 1, 2000 06:34:25 PM
I've noticed one way to get payment quickly. State payment must be recieved within 10 days in my auction & TOS. On the 11th day if no response or payment in hand, I file NPB alert. I give them 10 more days. The ones who are going to pay will usually pay within 48 hours of receiving the NPB alert. On the 20th day I file my FVF fees and give them a well-deserved NEG and relist the item.
I'm sick of playing the bidder's games. Pay up or pay the consequences.
posted on November 1, 2000 06:34:27 PM
Like the world all buyer are different I find some jump right on the end of auction before I can get a EOA made out for them already informing me they have made paypal payment or asking for a billpoint invoice.
others wait a day or two to answer my EOA, then there are other that never answer it they just let me keep sending notices every few days and there payment shows up with out any notice at all from them.
then I have buyers like the one I been dealing with here for the last three week who every two days writes and asked for my email address I keep sending it they keep asking for more info finially near 4 weeks I get notice payment is in the mail delay tactics I supose.
I cant wait till billpoint can be accepted for all online tranactions I think all My buyers will just recieve billpoint invoices fallowing the EOA maybe it will push along the payment process some.
posted on November 1, 2000 06:55:06 PM
Right there with ya! They seem to be answering right away, and taking 2,3,4, weeks to pay. I have quit messing around, If I don't have the payment in 10 days I file a NPB alert. AMAZING how fast they respond then.
The best yet, Had an auction close early
Oct.,no payment, sent email. Response was, bad car accident, money would not be mailed til after the 1st of Nov. Checked out there bidding, which I usually do not waste my time doing, and guess what, they have bid on 11 auctions since after mine closed. Quess the car accident only affected there check writing skills! Gave the benefit of the doubt but... I see a NPB alert in my future.
posted on November 2, 2000 06:11:40 AM
I'm sorry some of you are having such a bad time of it with buyers. My sister is an eBay seller, so I'm sympathetic to your frustration with nonresponsive, slow paying or non-paying bidders.
As a bidder, I'm appalled by the lack of integrity being displayed by some of my fellow bidders. When I win an auction, I e-mail the seller immediately, citing the auction number and enclosing my mailing address, as well as asking where and to whom I should send my money and asking for an exact total of what I owe (insurance, priority mail, etc.). When I hear from the seller, I mail my check that same day, and e-mail the seller to let her know I've mailed it. Almost all sellers have e-mailed me when my check arrives and let me know when they've mailed my purchase. When I get it, I let them know, then leave feedback right away. I've made 60+ purchases and have 60+ positive feedbacks, almost all of which mention how quickly I responded and paid.
This is such a simple and painless way to do business; it leaves no loose ends and nothing to chance. I don't understand why some buyers set themselves up for streams of increasingly (and justifiably) hostile e-mails from frustrated sellers.
I've only had one bad experience with a seller who had nearly 1,500 FB (15 negs). She sold me a bracelet that was not in excellent condition as she had stated - it was missing an entire section which couldn't be seen in the picture with her listing. I e-mailed her and asked for a refund; she assumed responsibility for the mistake and asked that I send the item back, which I did. It took her two very long months to return my money (including two checks she said she sent but which I never got), and I think she only sent it because I had reached the point where I was willing to get on a plane to California and retrieve the money personally, at the same time strangling her!
But I don't tar all sellers with the same brush; she was an exception, not the rule. So please, don't tar all buyers with the same brush, either.
posted on November 2, 2000 07:44:32 AM
What about buyers who take their sweet time in responding after the auction?
I send out my EOA right away, and many times have to send reminders.
I've had many wonderful buyers who write back right away, but lately a lot just seem to bid at the last minute and then contact you when they feel like it, which is well past the three day rule.
posted on November 2, 2000 08:11:22 AM
Seems it's either feast or famine. The buyers are either sending you money 2 seconds after the auction has ended or you are begging them to respond weeks later.
dman3, I LIKE you idea (even if it might have been in jest). No more EOA's..just send out BillPoint request for payments to everyone.
posted on November 2, 2000 10:34:11 AM
I no longer state deadlines in my auctions, but I do file NPB alerts on day 10, day 7 if they haven't responded. I rarely send reminders anymore unless the bidder has solid feedback or I have worked with them before. Day 20 is zero hour for FVF credit. I won't waste my time babysitting.
posted on November 2, 2000 11:10:38 AM
wisegirl.. I have several bidders that are repeat customers that pay and respond just like you.. Please visit my auctions as I could use more customers with integrity.. I'm GolfNFool on eBay also..
to the rest.. I have noticed the same problems.. Slow pays.. I am begining to think I only sell or get bids from people that have the worse luck.. I've never been through more heart attacks.. car wrecks.. etc. While most have paid me eventually, I don't understand why they have the time to turn on their system, log into their ISP, open up their email program, find my email request, and send me an email.. I accept personal checks and PayPal. Seems to me that if they have time to do that they could have just sent the payment. Sometimes I just scratch my head..
I haven't given any negs yet. I have had 4 buyers that never got back to me or responded after receiving NPB from eBay. I feel guilty about this because I feel like I'm not helping other sellers.. However, I don't think it is fair that I can neg someone for not contacting me after repeated requests and then be able to neg me back as a response.. What are other sellers opinions on this?
posted on November 2, 2000 11:19:33 AM
Although I must agree that some Bidders are a little slow at responding, I must, in all fairness, mention that some Sellers are just as guilty...
As a bidder, I normally Email Seller even before Ebay's EOA, sending my zip code for a shipping quote. I then immediately send a Money Order, and Email a scanned copy of M.O. receipt....But very, VERY seldom does a Seller acknowledge receipt of payment.
When I sell, I immediately let Bidder know I just received payment and item is on it's way out, and Email a scanned copy of the Shipping Receipt...
So, it does work both ways...
******************** Shosh
posted on November 2, 2000 11:45:48 AM
Who goes first?
On the bottom of the listing, eBay suggests that the buyer and seller contact each other. I have received EOA notices from eBay, then waited for the seller to contact me. Should I be contacting the seller first???
posted on November 2, 2000 12:10:26 PM
It prolly does not matter who goes first...But it would seem that it would be in Seller's best interest to show courtesy and take the first step.
******************** Shosh
