posted on November 3, 2000 05:31:54 PM
This may obvious but I thought I might get some opinions on this.
A customer won an auction several weeks ago on a new $250 mixer. I shipped the item and when recieved, he emailed me stating that the item didnt work. On the rare occasions that these arrive and do not function, the customer always takes advantage of the warrenty provided by the manufacturer which is a full replacement warrenty with shipping paid by the manufacturer. This is by far the easiest, quickest and cheapest method for exchange. I have explained the details of the warrenty to him yet he insisted it be exchanged through me. This customer told me that his wife "wanted to hassle it" and insisted I exchange it. He sent it back (his cost) and I had another shipped out at my expense. He is now stating that the second mixer he recieved is not functioning either. Ive shipped hundreds of these and they simply do not break down. I just fired up the mixer he returned to me and it works perfectly as i suspect the replacemet mixer does. Im thinking he either has a problem with the power outlet he's trying to run this mixer on, does not know how to use the mixer properly or is trying to pull one over on me. This is an extremely easy product to use so I am reluctant to beleive he is having trouble flipping a switch. If it is a scam, its costing him money shipping these things back to me but its possible the scam has not yet run its course. Im concerned that his possible ignorence in the use of this mixer and the percieved problem he is having will result in a negative feedback if the problem is indeed the result of its misuse and not a scam. Ive shared my suspicions about the problem being outside of the mixer and have not heard back from him. In order to proceed with this problem, I would like to be as informed as possible. I am curious to know if anyone has knowledge of a similar scam if it indeed turns out to be one.
Thanks in advance!
Jim
posted on November 3, 2000 05:35:50 PM
Hi,Jim.
I don't know how it could be a scam, maybe he just doesn't know how to operate it. If you feel comfortable with it, exchange phone numbers with him and call him. Maybe he needs to be talked through it.
Good luck!
posted on November 3, 2000 06:32:11 PM
I have not heard of any scam of this type
But last year my brother had a buyer who gave him the wrong shipping address several times and the Item keept getting returned the buyer neged him then after many times trying to ship Relized his mistake.
The item ended up costing more to ship then the Item was worth even though it was a fairly High priced antique.
after all the trouble and money my brother spent trying to ship this item to his buyer all he got was a neg with a responce to it that said buyer finilly got item to me.
posted on November 3, 2000 07:34:36 PM
Sounds like an honest mistake. I would e-mail him and politley let him know that the one he sent back operated correctly and if he has any trouble with the new one you shipped him to give you a call and leave him your number.
posted on November 3, 2000 10:32:31 PM
I worked restaurant repair for years and the depth of human stupidity is compounded when the person you are talking to is the boss because they are used to talking not listening. Many the time I have driven 200 miles to see why a piece of equipment was not working after asking on the phone if there was power to it and had they checked if it was plugged in or if the breaker switch was thrown. You can tell by the immediate response of Yeah Yeah that they have not checked and it is beneath them to check or consider your question seriously.
When it works fine after you plug it in or reset the breaker the first question is always - "You're not going to charge me for this are you?"
No I love to spend half my day and drive 200 miles because you are an ass.
They may expect it to work when plugged in and don't see the switch.
posted on November 4, 2000 06:07:42 AM
Check the returned mixer for missing parts. (including the warranty card) If they own the same mixer and lost the warranty card, they can take yours and send it in. They then jerk you around until you finally issue a refund. Their mixer gets sent back under warranty, and it only cost them a few bucks in shipping.
posted on November 4, 2000 12:53:44 PM
Oh. Ok. Didn't realise that there has to be a scam to get a warranty item fixed without the warranty card, but I guess anyone can find a reason for anything.
Good luck with it, Jim.
