feralboy
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posted on November 19, 2000 02:55:40 PM new
Just curious to see what's so bad about leaving a neutral feedback? With some deals it seems like the perfect feedback when something is just a little astray but OK in the end.
[ edited by feralboy on Nov 19, 2000 03:01 PM ]
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macandjan
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posted on November 19, 2000 03:10:49 PM new
[ edited by macandjan on Dec 3, 2000 02:49 PM ]
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amalgamated2000
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posted on November 19, 2000 03:30:26 PM new
The feedback system on Ebay has evloved in such a way that people tend to use neutrals for bad transactions and negatives for absolutely horrible transactions.
I think the main reason for this is fear of retaliation.
If the system had been designed in a way to reduce the possibility of retaliation, the range of feedback that we would see would likely be quite different, and both neutrals and negatives would be much more common.
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jema
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posted on November 19, 2000 05:38:06 PM new
amalgamated---
Exactly! The feedback system really is pretty inaccurate. I feel that generally people only leave feedback if they feel they can leave praise. If a transaction merits a neutral or negative, often no feedback is left at all. So, we really are able to view only mostly positive feedback-- the less than perfect transactions are often not ever divulged in feedback. I myself have somtimes not left feedback for some transactions because they did not deserve praise, so no feedback was left at all, for exactly the reason mentioned above-- people tend to view a neutral as "bad", which is a shame.
[ edited by jema on Nov 19, 2000 05:40 PM ]
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Jereth
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posted on November 19, 2000 05:43:48 PM new
Moreover, registered PowerSellers on eBay must retain a 98% positive rating (98% of all the feedbacks they receive must be positive). A neutral is treated just like a negative and counts against your total.
Marie
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december3
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posted on November 19, 2000 05:51:57 PM new
I'm guilty of just skipping the feedback rather than leaving a neg. It took me over 30 days to get an item from a person. When it came I was pleased but it was such a hassle getting it I coulden't leave good feedback.
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jema
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posted on November 19, 2000 05:53:02 PM new
Marie-
I thought that a positive counted as 1, neutral as 0, and negative as -1. This is how it is explained on ebay. So a neutral would not make any difference to anyone's total feedback score.
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jema
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posted on November 19, 2000 06:03:20 PM new
december---
Yes, I do this too. A big gripe with me is when I get a couple of excuses as to why a payment is delayed, or people who can't bother to reply to email--- even after the transaction is completed just fine I don't feel these people deserve "praise", of course don't deserve a negative, but really only should get a neutral because the transaction was nothing special, just average and completed successfully with no fanfare. But to leave a neutral might actually earn me a nasty negative in retaliation, thus I leave nothing at all. I might guess this is a common practice.
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macandjan
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posted on November 19, 2000 06:12:04 PM new
[ edited by macandjan on Dec 3, 2000 02:49 PM ]
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sharenv
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posted on November 19, 2000 06:37:47 PM new
You're right about the relaliation. I left a neutral once for an international bidder just to warn other sellers that he has disregard for terms that state ship to US only, and he left me a nasty negative in return. My only one to date out of 278, so it hurt. I tried to get e-bay to remove it, but I've stopped waiting for their reply. My lesson learned: no feedback or positive from now on!
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cassiescloset
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posted on November 19, 2000 09:01:17 PM new
What's the point of feedback if you are afraid of retaliation? It just makes the deadbeat look even more pathetic.
I have deleted bids from those with many non paying negatives--especially when the deadbeat leaves a retaliation negative.
As a seller, you are better off deleting a bid so you don't have to hassle with a loser. Your only way of knowing is if previous bidders and sellers are willing to leave feedback.
My policy is all deadbeats now receive a negative if no payment is received after I have gone through the NPB routine. I don't really care if I get a negative in return as I only have 2 (retaliation) and nearly 600 positives.
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deco100
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posted on November 20, 2000 03:21:08 AM new
I've left very few negs. Why? Because by the time I'm ready to neg they've been NARU.
On the other hand I took a neutral very personally lately. Not that it hurt my 576 positives but because we try to pack well and she seemed to expect priority packing for bookrate postage. Another reason for me to want to ship everything priority and the heck with trying to save the poor customer money. Let them eat cake!
End of rant! My customers are really usually all sweeties.
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cix
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posted on November 20, 2000 03:32:46 AM new
Well my only problem with ebay's feedback is that if I screw up somehow (which I have never) I would deserve a neg.
Ebay's rules on feedback are that feedback is to be left after a succesfully COMPLETED, I repeat, COMPLETED transaction.
It really chaps my hide that I have received a total of 5 negs so far from deadbeats who have not even paid for their auctions !!!!
I leave all deadbeats neg feedbacks after 1 month of no pay. I thenreceive negs from them and they didn't even pay for their items !!!!!!!
Ebay needs to do something about this. After I file a NPD and FVF on a user, that transaction should be deemed null and void and that user should not have the opportunity to leave any kind of feedback as that transaction would not be considered a COMPLETED transaction.
ARGHHHHHH!!!!!!!!!!!!
SOMETIMES I REALLY HATE EBAY !
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littlenell
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posted on November 20, 2000 04:08:20 AM new
Quote:
On the other hand I took a neutral very personally lately. Not that it hurt my 576 positives but because we try to pack well and she seemed to expect priority packing for bookrate postage. Another reason for me to want to ship everything priority and the heck with trying to save the poor customer money. Let them eat cake!
End Quote
This is interesting. I never considered that there was such a thing as "priority packing." Priority postage, yes. Priority packing, no. All items should be packed carefully and well to ensure their safe transport. Even those that don't warrant priority postage.
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