katthree3
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posted on November 21, 2000 11:15:53 AM
My husband purchased a $800 ceramic item off ebay that came with a chip. The chip looked discolored. We immediately tried to return to seller which she refused. We filed for insurance and the post office denied the claim based on the fact the chip does not look new and the box was not damage. We paid through paypal by credit card and are now disputing that.We have tried to get our money back and this seller flat out refuses. We also filed fraud with ebay today. We bought this when paypal had insurance so we could also file that. We are pursing mail fraud also. Has anybody done all this and what happens if more than one pays? Do you just stop the others once one pays? The seller is now claiming we doctored and chipped this item. Also we left a negative and she responded. I thought we could respond again but do not know how.
Thanks Kathy
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ExecutiveGirl
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posted on November 21, 2000 11:19:50 AM
To follow up on a response the seller left, go to this link:
http://cgi2.ebay.com/aw-cgi/eBayISAPI.dll?ViewFeedbackleft&userid=YOUR ID HERE
You'll see the feedbacks you left and her response. There will be an arrow to the right of her response. Click on that and you can leave a final follow-up response.
Good luck..
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abingdoncomputers
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posted on November 21, 2000 12:06:43 PM
PayPal will be no help whatsoever since you received the item. Your best course of action is to do a chargeback with the credit card company.
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katthree3
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posted on November 21, 2000 12:41:20 PM
Thanks abbington computers and executive girl. My husband just got off the phone with paypal and you are right they are of no use unless you did not receive your item. I would really like to hear from anyone who has gone through this process and their experience. I am just sick over the amount of money we spent on this item described as mint and damaged. It is not worth even close to what we paid. I was also hoping somebody could tell me about the mail fraud process.
thanks Kathy
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ExecutiveGirl
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posted on November 21, 2000 12:43:35 PM
I don't remember what they cover up to (dollar amount) but have you tried looking into Ebay's insurance? I only remember there is a $25 deductible...
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katthree3
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posted on November 21, 2000 12:49:40 PM
Executive girl it only covers up to 200 with a 25 deductable. That was one of my questions if we are disputing the credit car, do we also file with ebay insurance? This item we bought is not worth 600 with the chip.
Thanks Kathy
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stusi
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posted on November 21, 2000 01:15:56 PM
just out of curiousity- did you check the seller's feedback before bidding on a high ticket item?(not the rating but the number of negatives)
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reamond
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posted on November 21, 2000 01:21:46 PM
This type of seller is killing all of us sellers.
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katthree3
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posted on November 21, 2000 01:24:59 PM
Yes Stusi, her rating is 200 with now 2 negatives one from my husband and one from some kind of contact problem. So her feedback looked fine. I do not know the answer to how to know if a seller is honest or not because checking feedback did not help us. We have gone back and forth with her for several weeks. My orginal feeling was she missed this chip, but now with the post office saying it is not a new chip, she is now claiming we have altered this item. The post office has the horse so I would like to know how she thinks we have altered this item and made the damage look old, and why on earth we would do that. My husband and I have over 230 transactions on ebay and we have had nothing like this happen. Unfortunately this is the most exspensive item we have purchased.
Kathy
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stusi
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posted on November 21, 2000 01:43:05 PM
the exact same thing happened to me with a deco picture frame but it was only $20. the seller denied any knowledge of what was a very visible chip. the placement of the chip was such that it could not have happened from shipping as it was very well wrapped. you can only pursue your ebay and credit card options. i believe the credit card companies know about ebay's insurance so they would probably not duplicate that portion of the payment if any.
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ExecutiveGirl
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posted on November 21, 2000 01:52:51 PM
Kathy: It IS possible the post office told you it was a "new" chip so they could get out of paying an $800 claim...
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december3
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posted on November 21, 2000 02:31:46 PM
The post office is pretty honest, after all it's our money they are spending. Seriously though, checking feedback isn't much help anymore. There are people with negs that they really don't deserve, like one I saw where the seller gave the buyer a neg because she(the seller) ran an auction for an item then couldn't produce it. The buyer was upset and left her bad feedback so she returned the favor. The woman did the same thing to my kid, sold her something then said she diden't have it after all. That was why I was checking her feedback in the first place.
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katthree3
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posted on November 21, 2000 03:41:31 PM
Executive girl, the post office denied the claim based on the fact it was an old chip, not new. It also was in a place that would have been difficult if not impossible to chip in shipping. Usually items like this are broken not chipped if the damage occured in shipping. I have received items broken before, more than I would like to count, however the post office has always paid for damage. However it was also my feeling when I saw the chip that it was old and present when the item was shipped. The post office says this happens all the time and wants us to pursue mail fraud charges, which we are.
Stusi, I hope you are right and disputing the credit car will not be a problem. Perhaps on expensive items like this, escrow is worth the money.
Kathy
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sg52
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posted on November 21, 2000 04:05:32 PM
I hope you are right and disputing the credit car will not be a problem
You have to be concise in your statement.
You bought this item which resulted in this charge on your card.
You did NOT buy something like a money order (you in fact did not, you never received any such thing, never planned to, you were paying for the item).
You might have to be persistent, but in the end, the credit card company will give you the chargeback, it's by far the easist thing for them to do, and the merchant can't do anyhere close to what you can do in delivering legal grief. You're protected by federal law, the charging merchant is not. The credit card company will take the money back from the merchant, PayPal in this case.
If PayPal were to declare bankruptcy, or othewise to lose its ability to charge cards, the situation would change. Now the bank would stand to lose, and their decision to grant the chargeback could be influenced.
sg52
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