posted on November 24, 2000 12:58:08 PM new
As some of you read earlier, I had sent a package to Portland, and the buyers never said if they got the package or not. So I sent them a couple of e-mails asking, and finally they said "Why no, we didn't receive that box". Well, after I e-mailed them the USPS tracking number AND delivery confirmation, their memory suddenly became unclouded. WHY YES! They did indeed receive that package! And they thanked me for my follow up assistance. I don't think I can post what I wanted to reply but it rhymes with "kite me". Anyway, all's well that ends well, as they say.
posted on November 24, 2000 01:07:53 PM new
I used to email my customers to find out if they received it. It got so I felt like I was becoming "too aggressive" -not making a comment about you or anyone else just sharing my experience. So I quit, figuring if the buyer doesn't receive it they would contact me.
I would email after a reasonable amount of time after shipment. Wait a week or two and email again stating that this would be last email inquirying into receiving the item.
I never received any nasty emails, just that I was not comfortable with my practice.
posted on November 24, 2000 02:47:48 PM new
I put in my EOA letter to please write if they don't get the item in a couple weeks because things do occasionaly get lost and I can make a mistake. Nobody seems to be offended by it. I had people who were way TOO patient and would wait 2 months before contacting me. Usually by them they are mad. So suggesting a time frame seems to have helped.
It also reassures them you care and think in terms of making things right if they go wrong.
posted on November 24, 2000 03:22:04 PM new
I write a follow-up email about 2 weeks after DC shows delivery, if I haven't heard anything from them. I figure that, if they don't respond to that email, then they really don't have much to complain about down the road if the package hasn't arrived. So far, that's never been the case.
always pickersangel everywhere
