posted on November 29, 2000 05:08:55 PM new
OK, I'll admit my goal of a feedback of 1000 positives with no negatives may have been a bit unrealistic! I just got my first "neg" and I'M SO ANGRY! The auction ended 2 months ago...lady paid promptly. Much to my surprise, two days ago she gave me a "neg"...was not pleased with the quality of the product. But here's the kicker...not ONCE in that two month period did she contact me or make any effort to resolve the situation. Obviously, had she done so, I would have refunded full price, etc...but was never given the opportunity to "make a customer happy." I feel like I've really been blindsided. Here's the question. As it turns out, I never did post feedback for her! What I REALLY want to do, in my black heart of hearts, is give her a "neg"...not meanly or maliciously...but just stating the facts. My saner self, says, though, that since she DID pay promptly...maybe a "neutral" is more appropriate. Or maybe I should just stay mute and take my unjustifiable lumps? I think I know what you all will say...but needed to vent...Cheers...
posted on November 29, 2000 05:26:27 PM new
Same thing happened to me, sort of. Sent a small item first class, buyer paid $2.99 total for shipping and the item. She claimed she never received it, so I sent her a replacement. She was very friendly the whole time, telling me she would help me with a trace etc., but as soon as she got it she left me a neutral saying she had to email me several times and just about never got her item and some other nasty things. I had not left her feedback either because I got backed up. As soon as I saw that, I saw red. Went out of my way, sent her two items, did all I could for her and get a neutral, so I negged her. Made me feel better at the time, but now I sort of wich I had not done it. Too late now. Make sure that is what you want to do before you do it.
posted on November 29, 2000 05:54:18 PM new
Wow, it must be the time of the year where people get nasty and leave negatives. Perhaps Christmas doldrums? I say this because I had a thread two days ago about getting my first negative. The bidder NEVER e-mailed to let me know I had made an error in my listing (I put that the book was a first edition as it said so in the book but the dust jacket said otherwise. My mistake, I freely admit it). Instead of writing to let me know and let me offer her a refund she gives me a negative. All over a $5.00 item which could have easily been handled differently.
I wish I could say this person was a newbie but she is a seller herself with over 350 feedbacks. Unfortunately I had already left her feedback (am sure that is why she wasted no time in negging me knowing I couldnt do the same to her). The only advice I can give is to TRY and put a calming reply to your negative. I know its hard, I was shaking the entire time I did mine and I think now I could have said things better. As for leaving her feedback, I would at least neutral her saying something like if you had known she was displeased and she had asked, you would have gave her refund but was never given a chance.
posted on November 29, 2000 06:16:41 PM new
The buyers in these examples seem really dumb not to contact the seller over stuff that could have easily been resolved without a neg, but a lot of people are really passive and won't confront a seller with a problem, even in an email. For some reason, I guess, they seem to feel that leaving a neg is less confrontational and more businesslike. I don't agree with this, but both my mother and my aunt buy a ton of stuff on eBay and when they have received a few things they were unhappy with, this is how they chose to deal with it (even though I have chewed them out for it). My mom's exact comment was "I don't want to get into a personal email discussion about it. I just want her to know I was unhappy."
posted on November 29, 2000 08:15:55 PM new
brighid868...Good insights. But, PLEASE explain to your Mom and your aunt that I'm sure most sellers are like I am. I am much more concerned with having buyers who are pleased with my merchandise and who feel like they've been treated fairly than with "arguing/hassling" over details in an auction. I try to describe and picture every item as accurately and completely as possible but, being human, sometimes a small detail may escape me. Unfortunately, that "small detail" may be very important to a customer. It's all a matter of degree...but as a responsible seller, I would MUCH rather a customer let me know she's unhappy so I can "fix" the problem than have that customer "neg" me without having that chance. In my world, I think it's only fair to give people the opportunity to correct a situation before making negative statements. And...I'll bet if your Mom and aunt think about it a little, they'll agree that that's preferable. After all, at this point, my customer has a $51.00 item she hates and I have a negative on my feedback...and we're both unhappy.
posted on November 29, 2000 08:22:52 PM new
respond to her neg on her thread with "You never let me know you didn't love it!" and then leave her a neutral.
I just got booted (with no notice, no warning!) from bidbay just because I asked a
question about this link.
http://sites.state.pa.us/PA_Exec/Securities/actions/bidbay.html
I guess they don't want their blessed members to know they were issued a C & D Order and therefore
their stock can never go public. I have the thread, I got it before they zapped it. Email me at
[email protected] if you want it. I was told to "let it go!". Sounds like a cover up.
What a joke that site is. I will take ebay ANYDAY!!!!!!
