posted on December 2, 2000 05:53:53 PM new
On Nov. 17th I shipped one pair of 3 arm chandle holders. I packed them real good and put both of them in the same box for shipping.
Today Dec. 2nd, the buyer emailed me and said "Send me the other candle holder, I only received ONE, and my listing stated there were two candle holders.
I wrote him and said, Yes there are two candle holders and both were put in one box and shipped to you. I packed them myself so I know they were in the box.
He didn't ans. me yet but what am I going to do about his problem. I know that the two candle holders were in the box when I shipped them.
I did insure the package for $160.00 I don't know if this will help him. My auction ended on Oct. 30th, I also left him feedback on Nov. 17th, the day of shipping.
Today was the first email he sent to me.
Question?????
What will I do if he insists that he didn't receive the both candle holders?
I hope someone could help me out, I have sold over 800 items under two different names and never has something like this ever happend before.
posted on December 2, 2000 06:13:27 PM new
tonimar - There are only two possibilities if you are certain you packed both candleholders; The buyer is lying, and is really after a partial refund, or the package was rifled by a postal employee. I would send him the insurance receipt and tell him to take it up with the P.O., as the other holder was "obviously stolen" in transit.
If he balks at doing that, then it would make me feel that he is lying. (You might not hear any more about it - if he's not telling the truth, he is probably not going to want to file for the insurance.) You will need to get the necessary forms from your post office to send to him, stating what was in the package, etc.
posted on December 2, 2000 06:33:02 PM new
before you send off those insurance papers, make photocopies for yourself. This way if he claims he didn't get them, you can provide copies, at least.
posted on December 2, 2000 06:52:30 PM new
I purchased a new pantsuit from a seller on ebay earlier this year. Only the top arrived. The seller kept promising to send the pants but never did.
The top doesn't go with anything else I have, so I'm out the money. I left negative feedback after 2 months of trying without success to get other item sent.
I just think the seller had so many items going out that my pants got sent in another package. Are you sure the other candle holder didn't get sent in another package?
posted on December 2, 2000 09:18:43 PM new
Before you say or do anything, listen to what happened to me. About the same thing. A woman bought a heavy widget that I always sell. Cost for shipping always runs about $8-9.00. This packages cost was $8.45. Woman gets back to me 20 days later and says..."where is the rest of the order? I just got back from vacation and it was sitting around my office for a couple of days and I just opened it and only xxxx was in the package." I wrote her and told her to check with the rest of the office people, because from the weight of the package and the postage I paid, it is obvious everything was in the package. ANDDDd I said, "with this package and all like it, I take it opened to the post office because sometimes by just taking out a tiny bit of packing, it is still protected, but will go at the lower rate. Good thing the postal worker remembers this package because she commented on the weight of it. She will make an excellent witness in a postal fraud case." Lo and behold, she (the buyer) suddenly realized *she had gotten my package mixed up with something else she had just bought.* sorry, sorry, sorry, kiss, kiss, kiss...* Seems that YOUR buyer might just be looking for a freebie or a insurance claim. Tell her what I told my buyer and watch how fast the other item shows up!
posted on December 2, 2000 10:31:30 PM new
This kind of thing happens a lot.
We had a customer email and demand to know where her item was. We sent her an email letting her know that the PO said it was delivered about a week before she emailed. She emailed back and said that the item was in her closet and she didn't remember getting it. hmmmmmm....
posted on December 3, 2000 06:41:43 AM new
"IF" you send a the insurance receipt to her, NOT ONLY PHOTOCOPY but send it REGISTERED MAIL to have proof she received it.
I shared this on another link, but it is relative here:
WHAT ONE SOWS DOES SOONER OR LATER COMES BACK ON THEM.
Case in point, I sold a very expensive pair of European Cut crystal Lusters to a lady. A day or two after she received them she called saying they didn't work. (We knew they worked when we shipped, and the odds on all of the sudden not working were minute).
I talked to her on the phone to tell her how to check the power to the lamps but she said she had already packed them for shipment back to me and refused to even consider checking them out again. She said she just wanted to exchange or have them fixed. I STRONGLY suspected something else.
When the lamps arrived the top of one chimney was broken on the edge in a manor which could only occur if it fell over. There were no broken glass pieces in the box, and because I have seen this type of break before, I knew she had broken the chimney BEFORE she packed it....and her breaking it was the reason she returned them to get another set.
To try to make a long story short, my post office requested a fax copy of her insurance receipt so that they could process the lamp damage - and guess what - she has lost it. Without it my post office won't process the claim, and she is out a considerable amount of money..... Her lying caught up with her!
I have also had the buyers like the above - who when confronted with proof - or their personally having to deal with the post office, all of the sudden mysteriously found the item!
THERE ARE THOSE RARE TIMES when a package goes astray - just had one do that - the item was sent to hypothetically, Atlanta, and the woman wrote saying it never arrived. I told her we would have to wait 30 days to file a claim. She was industrious and started looking for it herself and found it in the "lost & found" in some out of the way Post Office in a small Atlanta suburb - and notified me of such. We have also had packages just sit at a local post office and the customer never get notification of its existence, so always remember to tell your customers with a lost package to check their local post offices.
Then we had a priority package fail to arrive within 30 days and I just sent a like item to the buyer - 2 MONTHS later the package arrived, and being honest he returned it - really wild.
posted on December 3, 2000 08:14:00 AM new
Hi Furkidmom.....What you said about the weight of the package makes lots of sence to me. I looked on my receipt and the weight was 4lbs cost was $5.40, so that would be one way to tell that there were two candles holders in one box, I didn't even think about the weigh until you mentioned it, Thank you, that helps me to feel a little better.,
Everyone that responded I have to Thank you because you all told me something that I didn't think of.
I will be back with an update, since this problem is something that we all at one time will or have faced.
Marilyn
posted on December 3, 2000 10:16:37 AM new
And......I found out that even I make mistakes! (LOL). One Friday I shipped my son in another state what was to be his very first computer, after I bought myself a new one. I was so careful to clean everything, make sure all manuals, disks, cables, etc. were in the box. I knew he was excited and I wanted him to be able to set it up and get online immediately. When I got the first e-mail from him, he was happy but asked how the mouse worked (he had never used one). He said there was just an empty hole on the bottom. Well, I remembered explicitly taking the mouse apart and cleaning it, putting it back together and packing it. So I told him to get the boxes out of the dumpster and go back through them. Maybe the mouse ball cover wasn't on tightly and came off in shipping. It had to be there!! I knew I packed it all!! He never did find it and I did not know what to think. Monday morning when I was getting ready for work, I went into the bathroom off my home office, and Lo and Behold--there was the mouse cover and ball. Of course, I immediately e-mailed him that I found it and we still have a laugh over that one! That was so unlike me to do, but it happened!
