posted on December 8, 2000 07:56:24 AM
Hi! Thanks for the opportunity to vent a little frustration over a recent transaction. I don't buy too many items from eBay anymore, mostly just sell lately. But I saw a wonderful silk hanky that I fell in love with and had to have. Anyway the description of it indicated it to be in PERFECT CONDITION and that it appeared to never had been used. I awaited it's arrival and excitedly opened the package last night.
This seller's feedback is well over 800 and the TOS stated how well they pack items, etc. It came wrapped in a plastic vegetable bag from the local supermarket. OK, I think, I can deal with that (even though as a seller, I would NEVER pack an item that way). Plus, I should mention the postage on this was $2.00 and cost her $0.55 to ship. Then I open up this PERFECT CONDITION silk hanky to find that it has several holes in it along with several snags or pulls.
Needless to say, I am very disappointed. The seller has been extremely pleasant to work with throughout the entire transaction and has left me glowing positive feedback. I just can't believe that a seller with high positive feedback would represent an item so inaccurately.
I know from reading the posts here (I read often but don't post much) that feedback can be misleading and doesn't always give you a true picture of the seller or the buyer.
Thanks again for the opportunity to vent. I don't really want to send an email to the seller and start off trying to fix the problem by putting her on the defensive immediately. Any suggestions?!
[ edited by casiebear on Dec 8, 2000 07:57 AM ]
posted on December 8, 2000 08:01:57 AM
If you do contact the seller (and do it soon if you do so), send him/her a picture of the hanky as well as an excerpt from the auction description which described the item as being in perfect condition.
I would calmly say in the e-mail that the item was not as described and that you would like a refund.
posted on December 8, 2000 08:03:45 AM
I would send a picture of the item to the seller if possible and explain that the auction led you to believe that the item was in perfect condition and ask them to make good on it. Either with a refund or replacement of the item. Most sellers would make good I'm sure.
posted on December 8, 2000 08:07:25 AM
Thank you so much for your thoughts! I will take a picture with the ditigal camera and send that along with a "calm" request for a refund.
posted on December 8, 2000 08:29:25 AM
How very disappointing for you! I agree with the others as to what to do in this situation. I would also like to say, that as a seller, this has happened to me with me being the one who misrepresented. I had 2 of a particular item. Both of them old items, one was missing some screws and had scratches on one side. The other had fewer scratches and no screws missing. In my haste, I packed the wrong one and sent it. The buyer emailed me about a week later and ripped me up one side and down the other. It truly was my error and I apologized and completely refunded his money and told him to keep the item. I offered to send the correct one with his approval but he never replied.
My point is, sometimes mistakes do happen, so please contact the seller first, you never know what might have happened (although the vegetable bag is a little tacky).
posted on December 8, 2000 09:12:31 AM
Thank you SpottyDoggy!
I agree mistakes happen, I've made a few in my life as a seller too. I guess I wanted to write about it here first so that I could take a deep breath and word the email right. I don't want to be awful to deal with. I really am a reasonable person.
Thanks again and Happy Holidays to all my fellow eBayers!
