posted on December 8, 2000 09:42:12 PM
What happens if:
You win an auction. The seller forgets to e-mail you telling you where to send the money to. The seller sends you a reminder to pay seller form. You contact the seller, and he admits he forgot to e-mail you, as he "has a lot of auctions". Then gives you his address, and tells you to please include your e-mail so he can e-mail you when he "plans" to send your item out.
I thought that if the seller did not contact the buyer withing 3 days, is he still obligated to pay the buyer. I thought if the seller didn't contact the buyer, the auction was null and void. Also wondering if the can the seller leave bad feedback to the buyer over this transaction?
posted on December 8, 2000 10:14:04 PM
Email systems aren't perfect. I had a customer this week who's email weren't bouncing back to me, yet he obviously wasn't receiving them. I had to get my partner to send it via her email system. Thanks Nobs!
Oh, and both of you can leave pos, or neg feedback at this point.
posted on December 8, 2000 11:28:11 PM
Ask the seller to insure the item when he sends it. This, I would hope, will protect you in case he has "so many auctions" that he forgets to send your item.
A few months ago I won an auction from a seller who didn't send me an EOA notice. Since he had a few negs, and the item sold for his minimum bid (only a couple of dollars) I figured he had decided to blow me off, and I didn't attempt to contact him. A few weeks down the line I get the eBay NPB notice. I emailed him and said, "Hey, if you want to be paid, you need to send me your address at least once." "Oh, I'm sure I already did, here it is." I sent off the payment and waited 3-4 weeks, no item. Emailed the seller and he replied, "Oh, I'm sure I sent that out right away." No response to subsequent email inquiries I sent. Fortunately it was only 5-6 bucks. Yes I left a negative FB.
I think eBay's rule says that if there's no contact within 3 business days, the seller isn't obligated to sell the item to the buyer. I don't know if it addresses the reverse. Yes, the seller can leave the buyer a negative FB in this situation.
I think getting a negative FB is better than losing your money, if you're worried that the seller is not going to deliver. But again, I think insisting on insurance will probably protect you.
I did something recently and I felt horrible, but the buyer was extremely wonderful to work with.
A buyer won an auction. For me too, auctions were running wild. I had many emails to send out. For some reason, I had some dutch auctions where I wrote down the emails to send out and zapped them. I never heard back from this buyer. Then it passed their 3 day confirmation. I sent a reminder. Nothing. 5 days, I tried again. No response. Therefore, I waited till 10 days (when payments were due) and I received no payment. I filed a NPB. She responded immediately and apologized that she didn't even know she had won an auction.
I went back to find my records and low and behold. I had transposed two letters in her email! She even zapped me the money. It was simple human error, I suppose it can happen to anyone. If you really want the item, try contacting the seller.
Since that seller did not provide an email, include the auction #. Check the feedbacks too. Both mine and my buyers were perfect and I knew something wasn't right.
I had a buyer leave me neutral feedback because I did not response to her dozen emails. In what she felt was a timely manner. Technically, I did however contact here within the 3 business days. I have
bitter feelings, this item was a great deal and cheap and i did nothing wrong, except not
response to dozen emails within the first
2 days. After 160+ positive feedback, this
is my first neutral, it hurts!
