posted on December 12, 2000 08:38:02 PM
I logged into my ExchangePath account tonite and I was going to remove the last $8.50 from the account and not use it any more.
(I had just logged in successfully yesterday -- This is DIFFERENT than the people who had accounts terminated for no CC info 2 weeks ago.)
To my surprise, I got a "Enrollment" screen.
I went back to the home page. There is a link that says I have to recreate an account with the valid information because of the invalid card.
I'm sorry, but unlike the first batch of terminated people, I DID HAVE A VALID CREDIT CARD.. It's just that they decided to no longer accept Discover.
Why should I have to go through the entire account creation process just to change my credit card?
This is BS... I do NOT want to recreate my account, and even if I did, how do I know if I can get my old monies back out, or is it a totally new one??
I dont want ANYTHING to do with ExchangePath or PayPal or any of these theiving companies.
I want my $8.50 out and just say SeeYa!
I'm very very very upset about this... when I really did nothing wrong!
posted on December 13, 2000 07:27:11 AM
Hi,
You do not have to recreate your account, but we are asking everyone to update their accounts. After you login, you should be taken to a "Change Profile" screen to update any information that's missing. This will include credit card number, credit card verification number, billing address and phone number. Because of system upgrades, we are also asking people to choose a new password help question from a standardized list, and provide an answer to that question.
After that, you can choose to withdraw the money to your credit card account or your checking account.
If you email [email protected] today with your ExchangePath username, we can explore other alternatives.
Pam
[ edited by exchangepath on Dec 13, 2000 08:10 AM ]
[ edited by exchangepath on Dec 13, 2000 08:25 AM ]
I just noticed that as I was writing my last reply, you edited yours to remove the remark that users could email to have their balance credited to their Discover card.
Now someone who signed up in good faith, according to your terms, can not access their account, and you can't even tell them how they can go about obtaining their balance! If they don't trust EP enough to give them another credit card number or bank account number, they have to email you to explore other alternatives.
Folks, my guess is that alternative number one is that Exchangepath will delay keep delaying on these mythical "other alternatives" until they finally go belly up, which should be any day now.
[ edited by amalgamated2000 on Dec 13, 2000 08:34 AM ]
posted on December 13, 2000 08:34:13 AM
Exchangepath
I updated my credit card last week. Now I go in and your system has wiped out my bank account information. I might as well start from scratch as I've already re-input just about everything.
posted on December 13, 2000 08:35:06 AM
AM2000: That's one I never thought of. When everybody hates your service, launch a "competitor" that's even worse so folks will appreciate you again.
I thought the real reason for all these account freezings is that they all got the $10 from EP, except that EP used a stolen credit card to pay the $10 so all the accounts were frozen for fraud. I like your theory better.
posted on December 13, 2000 09:31:28 AM
It takes all kinds, I suppose, but I'm getting a little tired of company reps coming into these threads to attempt damage control and spin control. The screw up is always pictured as being for the user's own benefit, never the company's fault. Publicly, the company accuses the user of "suspicious activity."
posted on December 13, 2000 08:52:24 PM new
Oh boy does this get even better.
Okay, last nite, I couldn't log into my account. I kept getting presented with a new user account creation screen.
I refused to fill it out as I saw no need to resubmit all the information they already had, since I gave them a valid credit card (Discover) [that survived the FIRST round of account suspensions].. Just they decided to no longer accept it.
So last nite I came here and bitched about this little event. Then this morning ExchangePath posted here (see above in this thread) saying that "all I should need to do is reenter my password hint"
Well, that was NOT the case last nite. Sure enough, when I went back this afternoon, then I was able to get back into my account, only by entering a new password question and answer.
So I **QUICKLY** removed my $8.50 from my account to my checking account. (SMART move.. see below)
Tonite, after seeing someone ELSE post that their account now was suspended tonite, I logged in.
Guess what??? Tonight I am greeted with this:
The Following Errors Occurred...
Your account has been suspended. For further assistance, please contact [email protected]
Oh Boy!
Well, I first thought.. .Great... They took care of it for me... I dont want to go back and use them.
But there are 2 problems... First, I have $50 comming to me from the AuctionWatch free listing day I took advantage of, and I'll be xxxxed if I will loose that! Second, I've heard reports that people can still send you money at XPath if your account is suspended.
Is that true? Or will it "bounce"?
I really don't want to reactivate my account with whatever I have to do (I shouldn't have to go thru these steps everytime they feel like changing some little rule.. my god, at least all PayPal does is constantly increase the fees with only a 2 week notice). So, is it true people can send you money that can't be recalled if your account is suspended?
Will AW be sending checks to those that are having these problems with XPath instead of direct payments?
Thanks in advance. I'm through with these off-the-cuff for no reason account suspending, rule changing, fee increasing ePayment places...
posted on December 14, 2000 01:37:42 AM new
Just wondering. Would any of these suspensions or locked accounts appear as a bad credit risk on a credit report?
