posted on December 14, 2000 05:57:57 AM new
Hi. Well I am back with a new question, first of this to happen to me as well. I sold an item on November 2, sent out winning bid notice; received mailing address from buyer-sending to different address and person, but no mention of payment; sent letter back requesting payment information and that I would mail after payment. I never heard back from this buyer and sent 4 more e-mails requesting payment; 11/22 and 11/28; plus two more that were failed at recipients end and requested a NPB on 11/28 because last attempts of mailing failed. Yesterday, 12/13 I posted the negative feedback and requested the credit on the item. This morning I get a nasty letter from buyer, buyer had an original feedback of 36, saying that I must have not received his original payment, accused me of not attempting to contact ing him before going to such extreme measures of posting the negative and that it was underserved as he always fulfills his obligations with his auctions and that he was going to send a second payment via express mail. So then I get a second mail with the tracking number and that he would go through ebay's appeal process because he was unfairly neg'd. So I wrote him back and attached a copy of every e-mail I sent him, I save them all, and told him that all attempts on my part were done and that most sellers would never have waited as long as I did and that if he had a valid reason I would go through ebay and attempt removal of the negative upon payment. Now, my question is, what is this appeal process and what do I do and was I too quick to post the negative? I won't be home until tonight-two post operative doctor appointments in Colorado today, but any help and suggestions would be great. I have worked pretty hard for the 113 feedback I have that is all pretty darn good if I say so myself. I have always prided myself in working with all my buyers and always give way more time than I should but I just hate doing the negatives and NPB. Thank you all in advance. <p>
Oh, and Merry Christmas to all and a very Happy New Year.
posted on December 14, 2000 07:41:28 AM new
It sounds to me like you did everything right. He had to have ignored a bunch of emails from you and from ebay during the NPB process. So no I don't think you were premature in posting a neg. Sorry, I don't know anything about the appeal process. I've always been under the impression that it was next to impossible to have a negative removed. Let him appeal it if he wants to, but sounds to me like he deserved the neg.
posted on December 14, 2000 08:40:27 AM new
what was bidder's response to the copies of e-mails you sent? you can add a comment to posted feedback after the fact if you ultimately patch things up with someone for whom you have previously posted a neg.
posted on December 14, 2000 09:25:15 AM new
In my opinion you did everything right. If the buyer is in the up an up, why didn't he/she email you to communicate to you that they sent the payment, particularly when they received emails from eBay and from you.
Personally if I sent payment and received emails from a seller and from eBay I would have jumped (how high, sir?) to communicate to you and eBay that I did send money.
Sounds like to me the buyer learned a lesson.
Please, also remember sometimes when a person tries to get away with something they throw a temper in order to intimidate you.
posted on December 14, 2000 09:52:38 AM new
In order to successfully appeal the NPB, he's going to have to submit proof that you received AND accepted payment, e.g. a copy of a cashed check or MO, or a charge to his credit card. If and when you do receive this second payment that he wrote you about, simply scan or photocopy it (for dating purposes) and mail it back. When Ebay inquires, explain that the payment was sent AFTER you filed for FVF and left negative feedback, and that you returned the payment because you considered the transaction voided. Be sure to use registered mail for the return, so you have a signature showing receipt!!
always pickersangel everywhere
posted on December 14, 2000 03:39:21 PM new
I am back from Colorado and read everyones comments. I thank you all. He e-mailed me back another long letter, saying that the phone lines and internet lines were down during the holiday; no comment about the e-mail from ebay reminding him of payment; that he has started the appeal process; he gave no comment about the copies of the mailings that I sent the past 5-6 weeks; plus, he never even inquired about where the package was and of course, now the threat of what kind of feedback he is going to leave me. I just hate threats. I myself, am going to make an inquiry into ebay as he has basically threated that I will be kicked out for not abiding by the rules and from all that I have read, I have abided by the rules and then some. I think this person is a big problem that I don't want. I am just glad that I made it a practice to keep all e-mails until item was shipped and received and buyer satisfied. Thanks again everyone, this is so depressing and makes me very angry. Happy Holiday's to all. bluebounce] even if it is hard sometimes.
posted on December 14, 2000 04:21:37 PM new
From what you have described, it seems you did everything possible before leaving negative feedback.
Now, if he is THREATENING you with negative feedback, there may be something you can do. I can't find it on the eBay site, so I am not sure this rule still exists, but in the past you could have someone warned &/or suspended by eBay for threatening to leave you negative feedback if you did not do x,y, or z. The act of leaving negative feedback is not against the rules, but the threat is considered a sort of extortion tactic.
As for getting his negative removed, below are the guidelines from eBay about getting a feedback removed. If the one you left him does not fit into any of these categories, he is probably out of luck.
Circumstances Where eBay Will Consider Removing Feedback
eBay is provided with a valid court order finding that the disputed feedback is slanderous, libelous, defamatory or otherwise illegal, or with a settlement agreement resolving such a lawsuit submitted by both attorneys and signed by both parties. eBay will also accept a ruling from a certified dispute resolution service if a signed settlement agreement, overseen by the certified dispute resolution service, is provided to eBay.
The feedback, on its face, has absolutely no connection with eBay, such as personal comments about users, or feedback related to commercial transactions that were not conducted through eBay. This includes feedback that contains any reference to another auction service, or feedback that advertises the goods or services of someone other than the user for whom the feedback was left.
The feedback that contains any link to another page, picture, or JavaScript.
The feedback contains profane or vulgar language, or adult material. Inflammatory language, such as "fraud, liar, cheater, scam artist, con man" etc. is strongly discouraged but will not be removed.
Feedback that contains personal identifying information about a user, including real name, address, phone number, or e-mail address.
Feedback that makes any reference to an eBay or law enforcement organization investigation, i.e., "eBay is investigating this person".
Feedback intended for another user will be considered for removal only in situations where the user responsible for the mistaken posting informs eBay of the error and has already placed the same feedback for the correct user.
Feedback left by a user who provided eBay with false contact information during the registration process, and cannot be contacted. eBay will also remove feedback where eBay is provided with evidence showing that it was left by a minor.
Multiple (3 or more) feedbacks left by the same user as part of a campaign to harass one or more users.
eBay may give special consideration to remove feedback upon request from members if the listing ended before the member was suspended, but the feedback was left after we reinstated the member.
posted on December 14, 2000 04:35:01 PM new
I'm reading the excuse that he gave you, and I keep thinking "what a load of BS".
Firstly, if you received a "failed at receipiants end" error, then it arrived to his server, but there were problems with delivering it to his mailbox. User unknown, user over quota, server out of diskspace, that sort of problem. Downed internet and phone lines wouldn't really cause that sort of an error to occur.
Onto his "phone and internet lines down" excuse, I'm figuring that he meant that he could not dial into his ISP due to his phone line being out. At least in my area, utilities had service available on black friday. But as I mentioned before, that wouldn't cause the email to bounce back to you...
And basically, you caught him being a deadbeat, and he's trying to textually bludgeon you into dealing with him on his own special terms.
I still wish that if people are going to pull a technical excuse, they should at least know what they're talking about.
posted on December 14, 2000 05:11:24 PM new
Hi guys, this is making me feel better every post I read. The thing that really gets me is that all e-mails were not during the holiday season, 11/2 is not a holiday; 11/22 is not a holiday and 11/28 is not a holiday. Plus, he was not the original person to provide the answer to the very first message. It was a female. I think someone else did the bidding and never paid and it has come back to haunt him. The feedback does not fit into any of the retractions allowed, it was a generic, bad, avoid, no pay, no response type. No names, etc. ever mentioned. I searched everything I could find and found only an appeal that a buyer could do for a neg they think is unfair. I have sent a request to ebay for information as to their thoughts and what solutions they may have. I really do not want to deal with this person. What gets me the most is that he /she never inquired as to where their merchandise was. I agree that the lines were down is a load of nonsense, lines can't be down that long, everybody would go broke! I am going to wait to see what kind of response I get from ebay, if any, and wait until I get back from taking my granddaughter to the airport, visiting Texas she is for Christmas with her mother. What a way to spend your birthday, dealing with this type of person. But, as the old saying goes, "there is one in every crowd." I still agree with my "avoid like the plague" comment I left. Thank you guys for making me feel better that I did not do anything wrong and here's wishing you happy holiday's.
