posted on December 16, 2000 12:45:44 PM
In their terms of service:
Note: PayPal strongly discourages users from calling their credit card companies in order to obtain PayPal Confirmation Numbers before
receiving their monthly statement in the mail. If PayPal receives a complaint from Visa, MasterCard, or your card issuer regarding a phone call to your credit card company to obtain PayPal Confirmation Numbers, your PayPal account will be closed.
posted on December 16, 2000 01:50:20 PM
HUH???????? I would think a person has every right to know all of the pertinant information about their bills, regardless of "when". Why should it matter if you get the information before the official bill shows up in the mail?
posted on December 16, 2000 03:07:52 PM
Well No matter what paypal says Doyou call your card company for every perchase you make to get the numbers.
I dont think so inless there is trouble getting a item from a buyer there is no reason to be calling your card company any ways this type of thing cost the card company more money for more help to man phones and stuff which only incresses cost to you the people useing the cards in interest and it incresses the fees to the merchants as well.
Post office says you have to wait 4 weeks before claiming mail is lost so waiting till your CC statement come is only comon sense. http://www.Dman-N-Company.com
posted on December 16, 2000 03:19:48 PMIf PayPal receives a complaint from Visa, MasterCard, or your card issuer regarding a phone call to your credit card company to obtain PayPal Confirmation Numbers, your PayPal account will be closed.
Same semantics as the schoolyard bully. "And if you tell anyone, I'm going to punch your lights out!"
Instead of becoming more professional and mature (and God knows they could use it), these people are regressing further into early childhood.
In fact, my teenage son could run their company better. (I still wouldn't be tempted to trust my $$ with them, though.)
[ edited by fountainhouse on Dec 16, 2000 03:24 PM ]
posted on December 16, 2000 03:54:26 PMPost office says you have to wait 4 weeks before claiming mail is lost so waiting till your CC statement come is only comon sense.
This isn't the same as calling to confirm a purchase.
This "confirmation number" is a step in opening an international PayPal account.
It's like bank account verification. PayPal makes a charge to the credit card and the owner of the card has to retrieve the confirmation number & give it to PayPal before s/he can begin using their new PayPal account.
And PayPal expects people to wait two weeks to a month for a statement to arrive? Yeah, right.
It would be nice if they'd think things through before implementing procedures.
Running a few focus groups would be money well spent.
posted on December 16, 2000 04:39:12 PM
I imagine that people are calling up on their cc's 800# re: Paypal and they are sick of footing the bill both phone charges and man hours and so have complained to PP. Silly way for Paypal to handle the problem though. Not that anyone should expect otherwise.
posted on December 16, 2000 05:16:20 PM
I think I know why paypal is doing that.
Most issuing banks have recently adopted a policy, that if a cardholder calls in and has a question about a charge they will initiate a retrevial request, even if the customer doesn't want them to.
The retreival requests are sent to the merchant and they have to respond (normally within 7-10 days)with proof of the charge. I am sure if you are doing the volume paypal is, it gets to be quite a headache to respond to retrival requests constantly. If they don't respond to the retreival request a chargeback is initiated.
