posted on December 20, 2000 01:13:22 PM new
Well this is a new one on me, anyway. I won an auction and paid for it with Paypal. (This is what I get for NOT closing my Palpal account like I swore I would.) Paypal says the transaction was completed 12/12. I didn't get the item yet, but here is an email I just received from the seller (I will cut and paste it exactly but X out the name and item obviously):
"HI, YOU MAY HAVE TO REINSTATE YOUR PAYMENT ON THE XXX ITEM - TO XXX.COM MY MAIL WAS CHANGED DUE TO THE BUY OUT OF THE SERVER I WAS ON! AND I HAD TO CHANGE MY PAYOLA ACCOUNT NAME, SORRY FOR THE TROUBLE, IT IS COMING IN ON MY OLD MAIL THAT YOUR CHECK HAS CLEARED BUT IT'S NOT SHOWING UP ON MY PAYPAL ACCOUNT! PLEASE CHECK IT! IT SHOULD SAY UNCLAIMED, SO CANCEL IT AND REAPPLY PLEASE! THANKS YOU AND HAPPY HOLIDAYS!"
This is so crazy I think it's really true. As I said, I checked my account on Paypal and it says Completed, so I can't cancel it. I emailed the seller and told them this, and asked now what. I'm waiting to hear from her.
What do YOU guys think of this? How do I handle this one???
Thanks
Rocker
posted on December 20, 2000 01:38:09 PM new
Sorry, I don't buy it. You can have more than one e-mail account with paypal. Your seller could have put his new e-mail address, made it primary, and kept the old one in there. It still would have gotten to his account. When I had a paypal account, I added my new address (totally different ISP), made that one primary and kept my old address on their for payments that were slow to come in. I still got every payment, even though my second e-mail address was an invalid one.
See if your history showed completed or pending. If it is pending, cancel it and re-send. If not, your seller needs to figure out how to find it.
posted on December 20, 2000 02:00:36 PM new
If the payment is "completed" then the funds are in the seller's account. It's possible he can't access the funds, for whatever reason. Let the seller know that the money is already in his account, and that you can't cancel.
I would also start a paper trail by sending a copy of his email to Paypal support, in case you have to go after him.
Regardless of his current email, he should be able to go in and verify your payment. I just don't get that part. I don't see why a change of email address would prevent him from accessing his account. At any rate, you paid, he has the money (even if he can't get at it) and he should be shipping your item now.
If you suspect you're being ripped off, initiate a fraud claim with Paypal. If you want to play detective, check with some of the seller's recent customers to see if they are having problems also.
posted on December 20, 2000 02:26:39 PM new
If he set up a new account rather than adding his new address to the existing account and deleting the old address from that account, that would explain it, I suspect.
You definately need to contact Paypal on this one. Good luck...
posted on December 20, 2000 02:37:21 PM new
amalgamated2000> That is probably what happened! This same scenario happened to me. Our cable company was bought out by someone else, and the new addy was not listed with PayPal. So when people would send me payment by paypal, somehow it got transfered to the new account which I did not have yet listed with paypal. It gets worse! It would show as completed to the buyer, but to me, it would show YOU'VE GOT CASH! and with the new email addy. and for me to claim it, I would have to open up yet another email account. I had to write to each person, tell them to cancel the payment, which yes! they can do and redo it in my old addy and then it went through. I still have both addys listed with Paypal. But...a neighbor of mine who also does EBAY canceled her first account, and had the same types of problems as the original poster. So when she re-added the old account email, the payments went through. Weird bt sooooo true! No scam here folks. The real thing! You CAN cancel the payment as long as it has not been claimed by the other party so if the email is incorrect, the person did not claim it.
