posted on December 20, 2000 09:34:15 PM new
This just in . . .
On December 10, I carefully packaged a box full of Christmas presents for my family on the East Coast. I shipped it that very same day via UPS, and it was due to arrive in Maryland yesterday. It did indeed arrive on time.
However, I received a puzzled phone call from my mother tonight. It seems they unpacked my box--which appeared to be well-packaged and unopened--and, lo and behold, found another parcel shipped by UPS IN THE MIDDLE of my box. This parcel had been shipped between two towns in Maryland and the invoice date of that package was Dec. 15, so I couldn't have inadvertently slipped it in my package since I mailed my stuff on Dec. 10 (besides the fact that I live in California). And, the package included 40 Dremel bits, something I've never had here.
When I asked my brother to more closely inspect the package, he thought it looked like one side may have come untaped, and was apparently retaped by UPS--after, of course, the Dremel bits package found its way inside.
After four years of selling on eBay, this is something I've certainly NOT encountered before!
posted on December 21, 2000 02:23:33 AM new
If there was a "log jam" on the convayer belt a small package could have been pressed against the center where the two flaps meet hard enough to pop through. Sometimes these jams are so hard stuff piles up nd spills of the side.
posted on December 21, 2000 08:37:51 AM new
My son works as a loader for UPS so I read your post to him. He says that when a package becomes damaged, the contents will be gathered and sent to re-wrap. If there is no significant damage to the original package box, it will be re-taped and sent back down the "slide" for loading. If the package cannot be re-taped, UPS will put your contents in a new box, cut out and affix your old label to the package, and then send it back down the "slide" for loading.
He figures your bonus package was accidentally included in your package when it was re-wrapped or taped.
posted on December 21, 2000 11:13:44 AM new
A few years ago I worked in Customer Service
for a packaging company. One contract
was to ship Mazda selling kits, (videos, brochures etc.) to dealerships all over
the country. Our customer called us, irate, to say that a sales manager in Florida opened his box, and among all the right items, was a brand new JC Penney bra! We never did any shipping for Penney's, so it had to have
been put in the box somewhere along the way.
I thought it was funny; our customer didn't!
