posted on January 4, 2001 09:57:53 PM new
I was recently the winning bidder of an item, however, my item was broken by the seller during packing. So my seller promptly notified me that I could get a refund for the amount I paid with Billpoint (VISA).
He has already tried to refund me on his end through his Billpoint Order Detail and by click on the item and "refund". However he has been unsucessful. He wrote in an earlier post:
"I have tried that, with other sellers tried refunding the way given...For some reason the page does not go threw and i get a email saying contact billpoint for the reason we are unable to refund. In both cases billpoint has told me that because there is no balance in the account they are unable to refund. Could the bidder send an invoice as well?"
So, the question is....Can anyone here tell me HOW to go about sending this invoice for a refund to my seller? In 'user friendly' terms, so that I can master it correctly. Both the seller and I would like to get this matter settled as soon as possible!
posted on January 4, 2001 10:01:24 PM new
I should have also asked in addition...
When I do fill in this "Refund Invoice", do I enter the total amount (with shipping?) or the final bid amount?
posted on January 4, 2001 10:57:14 PM new
I've never heard of a "Refund invoice," and doubt one exists. Even *if* the seller has no money in his 'to be deposited' area of Billpoint, they will still do the refund by withdrawing the funds directly out of the bank account the money was originally deposited into. Billpoint makes this very easy and straightforward...they even send an alert that it is being done.
If the seller is asking you to send a regular invoice, as if you have "sold" something to him, just so he can pay you back the money, keep in mind, YOU will get charged a fee if he pays the invoice. You would probably also have to have a seller's account set up with Billpoint. IOW, I would not go this route, if I were you, even if it's allowed by Billpoint.
Have you considered asking him to refund you via check or money order?
