nettak
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posted on January 8, 2001 03:15:45 PM
I have a buyer who has told me that he will send me less than the total amount he owes. It is only .51cents difference, but there is a principle here - he states that he will catch up with it (.51) on his next purchase - how do I know he will buy off me again. I have only charged him correct shipping and I don't see why I should be out of pocket even if it is only .51cents.
I told him I would prefer him to send $27- instead of $26- and I will send his change secured in the parcel. Did I do the right thing. I don't want to get into a war over this and get negged, but surely it is my right not his to say whether or not I am willing to reduce the amount or if I expect the full amount.
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rarriffle
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posted on January 8, 2001 04:09:53 PM
Yes you did the right thing. Why should you be out of pocket for this buyer? Is he sending cash? If so, make sure he knows it is at his own risk. Good luck with the deal.
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dottie
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posted on January 8, 2001 04:10:19 PM
Then tell him NOPE... he needs to send you the $27.00
SELLERS (not bidders) set the TERMS OF SALE. It's best he figure that out right now. *smile*
Good Luck to you.
- Dottie 
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ExecutiveGirl
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posted on January 8, 2001 04:15:17 PM
I agree. Your buyer placed his bid and agreed to pay you the full amount of your bid plus any S&H charges. He owes you the FULL AMOUNT. Don't take any less! If you let him "round down" and pay you less than he owes, he will continue to do this to the rest of his sellers. It's just not fair.
What's so hard about these bidders just paying the exact amount they owe?
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slw12
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posted on January 8, 2001 04:15:58 PM
Yes I agree with the above people. It is at the sellers descretion only to round the price down. I can't stand this sort of arrogance and personally think it is very bad manners that the buyer just assumes this will be acceptable. It is not the point if it is 51c or $51...its the principle of the matter. I would reconfirm the price with the buyer and say something like 'full payment is due within ?? days". You can't be any clearer than that without being obtuse about it. Goodluck
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marvey
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posted on January 8, 2001 04:19:08 PM
I have the same exact thing going on! I had a buyer paypal me his payment asap, but it was $10.00 less than total amount due, it is even less than his actual final bid, not including shipping and insurance. I emailed a paypal payment request immediately and he never responded. I sent a second email which he did responded with, "thank you". ??? I'm not sending the merchandise until I'm fully paid. I just don't know what his game is, but I'm very cautious & worried because of it being paypal funds. I just don't get it wouldn't you want your $75.00 item, why short pay.
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nettak
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posted on January 8, 2001 04:27:27 PM
Thank you everyone, I have emailed him and told him that I expect to receive the $27-. I haven't heard back from him yet. Maybe I will have to wait and see if he sends the right amount, if he doesn't I guess I don't send the parcel and I refund the money.
I am still fairly new to all of this and I am learning daily.
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ExecutiveGirl
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posted on January 8, 2001 04:30:05 PM
nettak: - I've been selling on ebay for over 3 years now and I'm still learning daily!
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gjsi
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posted on January 8, 2001 08:15:58 PM
As a buyer only, all I have to say about this is: "My mother raised me better then that".
I would be horrified if I even accidentialy shorted the seller on the amount due. I have had half a dozen auctions that I paid via cash, and I always round up to the nearest dollar. I never even thought about asking to pay less then the amount due.
Greg
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wildanteeker
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posted on January 8, 2001 08:35:13 PM
If the guy is a "regular" buyer why would you want to lose the guy over 50 cents?If he says he is going to pay it anyway what is the difference?It is not like he is starting a trend he is basically saying I like your product and I am for sure going to buy again.If not well big deal you lose 50 cents but the other way you could gain the confidence and respect of a customer.In my opinion that is worth more than fifty centsis it not?Have you never given someone something off on shipping or rounded off the price because the item went way beyond your expectations?I have done that many times and I think the customer appreciates that and even if they never buy again there is always the chance they might and you will again profit from it.I just don't understand where the principle is in this?It is not like this guy is asking for a better price he is just saying I am going to buy and it would be easier to tack it onto the next purchase.I am not sure the reason but I am sure the guy is not as worried over it as you so just make the customer happy and go for it and watch him buy more from you!Call it building customer confidence.sheesh after all it's only 50 cents who cares???Live on the edge!
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If I had money I'd be rich!
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My Bit
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katzname
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posted on January 8, 2001 10:04:55 PM
Marvey ~ Be careful ~ if you accept two paypals for the same auction ~ you will not be covered under the seller protection program.
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nettak
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posted on January 8, 2001 11:04:04 PM
wildanteeker, thank you for you input. Chances are that this buyer was a one off sale, and you are right .50cents is no big deal, but to reneg on a deal, or just assume that you can pay less for something is not right. Do you go into a shop and see something for $10.50 and say I don't think I will pay that amount so I'll only give you $10.00 and expect them to accept it. As for building customer confidence - I think I do the correct thing by my customers and most of them appreciate it, he got a good deal and so should I.
gisi - thank you I appreciate buyers like yourself. If a buyer sends more than the cost, I always send change.
Netta
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ExecutiveGirl
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posted on January 9, 2001 04:03:03 AM
wildanteeker: Question for you. When you go to Walmart, do you not pay them the whole amount of your purchase and tell them you will just make up the difference the next time you visit their store?
Of course not. Same concept here.
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kerryann
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posted on January 9, 2001 04:07:20 AM
This buyer is unbelievable. What is with some people?
Not Kerryann on eBay
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codasaurus
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posted on January 9, 2001 05:34:38 AM
Hello Nettak,
This buyer sounds like the other side of the coin to the lazy seller thread also going on right now.
Perhaps you can refer your buyer to Berkeley's seller?
http://www.auctionwatch.com/mesg/read.html?num=2&thread=312100
Seriously, you are in the right here. The buyer should not try to skip on the 51 cents with the promise that they will make it up on the next sale.
If 51 cents is inconvenient to them now, why wouldn't something other than a whole dollar payment also be inconvenient to them the next time? Or do they expect to win another of your auctions with a bid (and exact shipping) ending in 49 cents?
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td2
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posted on January 9, 2001 05:42:36 AM
nettak: I just had a buyer tell me he will pay me the U.S. final amount due in Canadian dollars, shorting me the exchange rate of approximately 50%. I emailed him back quickly and have heard nothing back. Sometimes because of the difference in exchange, I've had buyers try to pay as if there was no difference between the two currencies. Duh! Don't they know that is why I sell to America?
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wildanteeker
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posted on January 9, 2001 06:24:56 AM
Re: Executive Girl
You know I am not going to get roped into a big flame war here all I am saying is it is 50 cents and to me making the customer feel happy is really more important to me than 50 cents.
Maybe the 20 some years I have been in the Flea Market biz has just made me this way I don't know.When I give people a break or a "deal" or some money off they do come back or might say hey you know that guy will give you a deal check him out.
As for Wal-mart in my opinion (just my opinion) they are an "Evil Corporate Giant" who have done nothing but kill small business in my area when they "arrived".They know you cannot compete and will die trying.As an example some of my friends who went out of business found that you could buy cheaper from Wal-Mart retail than from wholesale distributers!I refuse to shop there and that to me is based on "principle"They care less for small business and have proved that time and time again.Sorry for getting off topic but that is just like I say "my opinion" and I hope you can understand that.
One last thing as for asking for deals and money off in retail stores.......try it sometime and you might be rather surprised.It is quite common at least in this area and at quite a few discount malls.Does not hurt to ask I always say?
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If I had money I'd be rich!
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My Bit
[ edited by wildanteeker on Jan 9, 2001 06:25 AM ]
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mintleslie
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posted on January 9, 2001 07:57:09 AM
When I buy something on ebay I always round up , that's the decent thing to do , and it's only a matter of a few cents, sometimes I get a little refund sometimes not,Tell that deadbeat the the neg. feedback is on it's way along with his refund.
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wildanteeker
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posted on January 9, 2001 11:26:23 AM
Sheesh we are talkin 50 cents here.Why you would want to lose a $27.00 sale over that amount is beyond me.Plus you are going to get the neg feedback plus lose the person as a potential repeat customer plus the aggravation over it?What am I missing here?In these competitive times you want to keep as many customers as you can not drive them away over petty issues such as this.I am sure the guy is wondering to himself and will likely just throw you the extra buck anyway but as for buying from again I think you would be the loser there without question.Unless it's a Rembrant,these days I would say take what you can get and move on.
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If I had money I'd be rich!
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My Bit
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nettak
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posted on January 9, 2001 03:54:56 PM
Thank you everyone for your advice I really appreciate all of your views. Buyer has agreed to send full amount .
There has been no nastiness on my part and he seems alright about it - I think he was just trying to get a better deal for himself. Anyhow he is paying full amount so all is well.
wildanteeker
'I'm sure the guy must be wondering to himself and will likely just throw you the extra buck anyway
I am not asking for anything other than what is owed and was agreed on when he bid and won.
[ edited by nettak on Jan 9, 2001 03:57 PM ]
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