posted on January 14, 2001 03:01:26 PM
I had an auction end Tuesday night. High bidder sniped it in the last 4 seconds. Now he is not responding to my emails though he is continuing to bid on items on ebay. This always annoys me but especially in this case.
Item was a county history, for instance 'Bugtussle County HIstory' which would only appeal to people in or from 'Bugtussle.' I'm very tempted to go on and offer it to the 2nd highest bidder, but
would like your input. High bidder has 60 feedback, no negs.
posted on January 14, 2001 03:06:55 PM
He really should have replied, but since he's bidding on your other items, maybe he wants to save on shipping if he wins more than one item.
But yes, that is irresponsible if he doesn't reply. Or maybe he already mailed payment and figures he's done his part, so why bother replying, since the money's on the way.
I wouldn't badger them. It will probable annoy the person. I'm sure he's fine with 60 positives. I always give it 14 days before I email them back if I'm concerned, sometimes 21 days, like during the holidays.
posted on January 14, 2001 03:09:18 PM
I always find that annoying. I have this thing about being ignored must be from my management days. I would request his information from e-bay, they get notified that you requested it and it's usually enough to get them moving. I personally don't call unless it's a high ticket item why throw good money after bad.
posted on January 14, 2001 03:12:31 PM
He is bidding on other items, but nothing of mine. I just mention that because his computer is up and running. His lack of response
to me is not because he's having computer problems.
posted on January 14, 2001 03:13:45 PM
I usually don't begin to wonder until after a week or so, but since I've never been in management, I'm used to being ignored.
posted on January 14, 2001 03:19:34 PM
He's probably sent the money and doesn't feel he owes you a reply, or he hasn't yet sent it and doesn't want to let you know.
I like the idea of reqesting his user information, but I would do that after about 14 days, give the guy a chance.
I have some bidders that never email back, they just send a payment, and don't ever say another word, and don't even post feedback.
posted on January 14, 2001 03:39:30 PM
Thanks for all the input. I can always come here to get sensible advice. I really wanted to offer this to the 2nd highest bidder, but I guess that is the wrong thing to do, so I won't.
posted on January 14, 2001 03:50:36 PM
After three days, if this buyer has not responded to your e-mail, you are allowed to void the transaction.
If you want to give them a final try, you can use the Email this Auction to a Friend feature at ebaY and send them a final notice saying that failure to respond within 24 hours will result in the transaction being declared void and you will file NPB and FVF. Then, offer the item to bidder number two.
posted on January 14, 2001 05:08:42 PM
There may be a problem getting mail from him back to you. Let him know you have not received mail and that he should try the "mail auction to a friend" from the auction he won (or better yet, "question for the seller".)
posted on January 14, 2001 05:18:37 PM
Although I agree with you that (s)he should have replied by now, I wouldn't presume that the person is around just because of snipe or other bidding. There is software out there that will do this work for people. Just a thought.
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posted on January 14, 2001 05:39:43 PM
No, you are not impatient. I put in my auctions "If you cannot pay within 7 days, please do not bid." Also, as someone else mentioned, if they do not contact you within 3 days, you are not obligated to sell to them. It's just common courtesy. In my experience, if you don't hear from them with 24 hours, they ain't gonna pay! When I win an item, I email the seller right away and pay immediately. A week is more than enough time to receive a payment. Why have your merchandise sitting around collecting dust when there are attentive, courteous buyers waiting to buy from you? If sellers expected more of the buyers (and that includes not being afraid to leave negative feedback where necessary to warn other sellers), then there would be less inconsiderate deadbeats floating around thinking eBay is a game! Sellers need to stop cowering down. You can be friendly and courteous, yet firm and businesslike as well.
posted on January 14, 2001 06:41:09 PM
True, but some buyers receive my EOA, which used to ask for a reply within 3 days. I found many buyers did not reply, but just mailed a payment, often as long as a week after the EOA was sent to them.
One week is not a lot of time, really. Maybe they couldn't get out to buy a money right away, but over the next few days they could.
That's why I don't bother asking for a reply within 3 days anymore. A lot of them do it on their own, the rest never say a word, but I receive their payment with 2 weeks of the auction's end.
posted on January 14, 2001 07:50:32 PM
Hmmm, well maybe it depends on what you are selling and who your clientele is. I mainly sell sneakers and don't have time to wait around until someone "decides" to honor their bid because the market is normally very "hot" and I'd probably have another offer waiting in the raftors to snatch up the item. Also, if someone takes the time to bid on your auction, especially "snipers" who bid at the last minute, then why can't they respond to an email within 24 hours? I've often seen someone bid on one of my auctions, then ignore my emails for payment while simultaneously bidding on other items from other sellers. So basically, they're just ignoring me.
Just as a buyer expects to hear from a seller that their payment was received and that the item is on it's way, I would expect to hear at the very least and within a reasonable amount of time that they are sending the payment. That's what an auction is supposed to be about. Snatching something up "quickly" at a great price and wrapping the deal up fast! Personally (I've had over 150+ selling transactions), I've NEVER received a payment if I haven't heard from the person. That's normally a red flag for me and unfortunately, so far it's 100%.
I'm not a bill collector. You bid on the item, you pay, and NOT when you feel like it. Just as I ship out within 24 hours of receiving payment, NOT when I feel like it (and I have to walk 2 miles to the post office!)
posted on January 14, 2001 07:59:49 PM
You can always send a second notice, but then file an NPB on day seven. If he doesn't respond, file for credit and neg the deadbeat.
posted on January 14, 2001 08:53:13 PM
What if you posted a NPB alert or even got your FV and insertion credits, and then the payment arrived? Worse yet, you re-listed and sold the item.
I generally think one week is not enough, two weeks is fair, three weeks is pushing it, and four weeks-forget it!
I'm going to start putting in my NPB alerts sooner, I'll send a reminder email after abput 10 or 12 days, then after 14 days (my TOS state payment must be received with 14 days), I do a NPB alert. If I hear from them before the 10 days are up, great, if not, the I get my fees credited.
At that point it's 24 days, and I rarely have to wait that long for payment.
I sell car accessories, brochures and ads, if the market is hot, it's hot for a long period of time (usually).
I often get people who don't communicate, they just send the payment, so I can't go by the rule that if I don't hear from them, they probably won't pay. Maybe it depends how you word your EOA email.
posted on January 14, 2001 08:59:31 PM
Kerryann "After three days, if this buyer has not responded to your e-mail, you are allowed to void the transaction."
Are you sure about this? And if so, how do I go about doing this? Early in December I bid on an item I wished to use as a Christmas gift. I was the high bidder, and immediately e-mailed the seller--and e-mailed him--and e-mailed him, with no response. After a week I finally gave up and bought something else. Then--THREE WEEKS LATER he finally e-mails me and files a NPB because "it's been three weeks and I haven't received payment." This was the first time he'd written! I wrote back and said I no longer planned to buy it, and would possibly leave him a negative. His response? "I only leave neg feedback when it is first left for me. I will however put it a NPB form since you reneged on this auction."
I would dearly love to void this transaction if someone can tell me how! I know he also deserves a negative, but in reading his feedback record, the negatives he retaliates with are pretty vicious and I have no desire to have one on my record.
