posted on January 18, 2001 04:26:53 AM new
I won a Disney Auction on January 8. There is a link at the bottom of the auction to "Pay Now." I have tried since the day this auction ended to pay for the item and all I get is a "Unable to display" page error. I received a reminder 5 days after the auction ended from Disney, then yesterday I received an email promising all kinds of dire consequences, including negative feedback if I did not pay. I have told them twice that I am unable to pay for this auction, today I get another email saying they are having techincal difficulties and to please bear with them. If I get a negative out of this, which I have a feeling I will, is there anything that can be done?
addthing: Their feedback is private, and vrane won't let me view negatives left and received. They currently have 1242, 51 neutrals, and 30 negatives, is there a workaround to view them?
[ edited by snowydays on Jan 18, 2001 04:29 AM ]
posted on January 18, 2001 04:43:45 AM new
Cause I really wanted it, I thought it was probably private for the same reason that Rosie's is. Besides, it IS Disney, you would expect a little more from them.
posted on January 18, 2001 06:56:52 AM new
I know they give you ten days to pay after they send you a email stating you won. Have you tried the link in the email they sent you?
posted on January 18, 2001 10:36:23 AM new
Guess I can understand that - It is a big company so you expect them to know how to do it. They do not seem to be able to do online business with any grace. They made listing mistakes on quite a few items and then after the auction closed said "Oh sorry it was a typo and we will not sell it at that price."
That's why they had to hide the feedback. With their money they could have absorbed the loss and learned from it, but they chose not to do that.
posted on January 18, 2001 11:24:42 AM new
Yikes! What a feedback record. When I just checked, it was 31 negatives and 51 neutrals. It would be amusing if the Mouse got suspended from Ebay. (Like that would ever happen) True, they have a lot of positives, but that has become less significant to me since I learned so many people give positives because they don't want to get a negative themselves.
To protect yourself from their threats for non-payment, follow the same procedures as you would with anyone else. Get the contact info, keep copies of your attempts at e-mailing them.....even print out the screen if it gives you an error message.
Don't assume that because they are a big company that they know what they are doing. They are learning just like the rest of us.
Hopefully, it will get better. In the meantime, I will pass on their auctions.
