thundrnrain
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posted on January 22, 2001 03:45:14 AM new
After reading several threads that advise sellers to offer refunds to customers who 1.)did not purchase insurance & 2.)had their package lost in the mail, I finally have to ask....WHY? </p> This has recently happened to me as a seller, and I feel that the fault lies not with me, but with the buyer who waived insurance. Any thoughts?
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ExecutiveGirl
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posted on January 22, 2001 03:48:38 AM new
I agree. If the seller gives the buyer the option to purchase insurance and the buyer declines insurance, once I mail the package it's no longer my responsibility.
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tomwiii
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posted on January 22, 2001 03:51:40 AM new
Although I AGREE with you, the "better part of valor" is just to refund to shut up the whiners. One may be "RIGHT" about this subject, but the NEG is still there for one & all to see! BTW: use UBB here; which is the same as HTML, except you use brackets ([) and (/]).
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anais
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posted on January 22, 2001 03:53:41 AM new
For me it is a matter of goodwill and customer service. Out of about 500-600 auctions a year I've refunded money 3 times. If it is over 25.00 I insure anyway through IPIC. But each person has to do what they feel is best for their respective business.
~~Anais~~
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mballai
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posted on January 22, 2001 03:58:19 AM new
I have yet to have to refund anyone, although I have offered to on a couple of auctions. I would not let the threat of a neg be your reason for giving a refund. If someone neg'd me because the PO screwed up, it would be pretty obvious to anyone by stating the fact.
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anais
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posted on January 22, 2001 04:03:01 AM new
Nobody has ever threatened me. I never let a problem go that far and luckily I haven't run into a lot of crazys! The couple of times there has been a problem, I just refund. It has been my experience that as long as I stay calm, the bidders do. And I do avoid any type of conflict or problems. Out of pocket it has probably cost me less then 50.00!
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morgantown
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posted on January 22, 2001 04:06:56 AM new
If you give buyers the option of purchasing insurance, that's where your mistake lies. QUOTE IT AUTOMATICALLY ON EVERY AUCTION.
Remember, according to LAW, you are still responsible for parcels when bidders don't purchase/want insurance. Yes, even if they refuse it!
MTown
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anais
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posted on January 22, 2001 04:11:35 AM new
Your right Morgantown. I use to have the link to the Federal Trade Law that points that out but lost it when my computer crashed. Its just not good business to refuse a refund but thats just MHO. I could be wrong but it works for me!
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mark090
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posted on January 22, 2001 06:18:30 AM new
Incorrect....
If insurance is offered and refused by the customer, the customer has entered into contract whereby he has taken full responsibility for delivery and condition. This has been proven in the courts many times.
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sharkbaby
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posted on January 22, 2001 07:59:29 AM new
I agree with Mtown as to including insurance. On any of my items that I would value at $50 or more I automatically include insurance and state so in my description, e.g..."Please add $6.50 for INSURED priority shipping". (And, of course, the cost of insurance has been included with the cost of shipping!)
No choice is offered. I have never had a customer dispute that.
However, since the cost for priority has gone up so much I am using UPS more for items that weigh between 3 & 5 lbs because I can get a much better rate for the customer and $100 coverage is automatically included.
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