posted on February 13, 2001 07:33:37 PM new
I got an EOA notice tonight or I should say my wife got an EOA notice and it kind of irked me. There seems to be some sellers that could use a bit of understanding, diplomacy and fairness in their EOA notices.
All sales are final, UNLESS I have misrepresented the item.
No mention anywhere of all sales being final in the auction listing, just in the EOA notice. I guess that's one way of not driving away bidders. I've never sent anything back but I don't bid on auctions that include "All sales are final" in them, it makes me uncomfortable to see that as a buyer.
*Please respond with email within 3 days of this notification to verify that you will pay for the item. In the response, I need your mailing address as well, so I can prepare the shipping label. If I do not have a response within 3 days, I will have to void the sale, and leave appropriate feedback.
3 Days? I've had computer problems last longer than that, I've been in 4 day arguments with my wife where I couldn't find time to take a breath, I've had hangovers that lasted longer than 3 days! Isn't 3 days before a feedback just a bit pushy?
For the record my wife paid for the auction 30 minutes after it ended, but the EOA did annoy me. Do I annoy to easy?
I personally didn't see anything wrong with that email at all.
"All sales final" does not bother me in the least - I mean, we ARE buying from individuals and not Walmart, right?
Please respond with email within 3 days of this notification to verify that you will pay for the item.
That's also Ebay's policy. 3 days is plenty of time to contact your seller. If your computer is down there's almost ALWAYS someone you know who has a computer you can use in the mean time.
In the response, I need your mailing address as well, so I can prepare the shipping label.
Sounds fair to me.
If I do not have a response within 3 days, I will have to void the sale, and leave appropriate feedback.
Also sounds fair to me. I personally give 10 days before emailing the bidder a 2nd time but 3 days is Ebay's policy as well - so that would be fine with me.
You were winning bidder in my above mentioned auction.
Please consider this email as my notification of seller contact.
Your total due for this item, which includes all shipping, will be
If not using PayPal, you may remit payment at your earliest convenience to:
ME
My Address
City, State & zip
Please inform me of your complete shipping address as well, so I may prepare your package.
Shipment will be made upon receipt of payment, per details listed in the item description.
I promise to: #1 Notify you when I receive your payment. #2 Notify you when your item has been shipped. #3 Provide you with a tracking number, so you may follow delivery status of your item.
I gladly place positive feedback for my customers at the conclusion of all transactions. I consider a transaction complete when merchandise has been
received, and positive feedback has been placed for me.
Your response to receiving this email would be greatly appreciated. Please, don't leave me hanging in the wind!
Thank you again for bidding in one of my auctions. It is indeed a pleasure to meet you!
Sincerely,
Me
I make no mention of a three day response, but I too don't find it unreasonable. It is within eBay guidelines.
The threat of neg for no response in allotted seems awful harsh. I usually hold out at least 7 days before an inquiry.
posted on February 13, 2001 08:14:44 PM new
"All sales final" is okay, but it *should* have been listed in the auction TOS. I agree with you, uaru...almost like a bait and switch.
As far as 3 business days...I think ebay contradicts itself with that policy, as you can't file a NPB alert for 7 days. If the 3 day rule is set in stone, why not allow NPB alerts to be filed on the 4th day?
posted on February 13, 2001 08:20:29 PM newExecutiveGirl"All sales final" does not bother me in the least - I mean, we ARE buying from individuals and not Walmart, right?
"All sales final" doesn't bother me if they have it in the auction listing, I make a note of it an move on. I personally don't bid on items where the seller includes that TOS, and for them to include it in their EOA and not their auction listing just doesn't seem kosher to me.
posted on February 13, 2001 08:22:48 PM newAs far as 3 business days...I think ebay contradicts itself with that policy, as you can't file a NPB alert for 7 days.
I only stated what they say on their website- I didn't mean to imply that it made any sense when compared with their other policies.
posted on February 13, 2001 08:23:21 PM new
That message would bug me a little too. I might reconsider buying from the seller again. As a seller, the first thing that comes to mind is that the person who wrote that has had lots of problem customers. I do think the message shows a lack of tact.
I've got a customer now who started threatening "why haven't you shipped yet?" emails the day her payment arrived. Now she's got the item, and guess what - she's not happy with her purchase.
posted on February 13, 2001 08:45:38 PM new
I agree that the seller needed to make statements like "All sales are final, Unless I have misrepresented the item" in the auction description. I try not to surprise my buyers with any information after the auction is over.
I guess I'm still a little old fashioned and may focus too much on customer satisfaction.
I am not Wal-Mart but I do offer a purchase price refund for any reason if item is returned to me within 10 days of the customer receiving the item(s). I DO NOT refund shipping (I use to but I can't afford it anymore). I rarely get returns but when I do and have made the goof, I refund shipping, but don't tell anybody.
I worry about the merchandise supplied by suppliers who do not offer some type of refund if something is wrong. There are plenty of sellers who do and I recommend those who have a clearly advertised return policy. It sounds like your seller is open to sometimes making a mistake or misrepresentation, did they explain their terms in those cases? I would think that if unsatisfactory terms were explained after the auction ended that either party could back out, but that does sometimes leave open some nasty feedbacks.
I have let myself get frustrated at sellers who are vague in the auction descriptions. My rule is "I don't bid unless I am clear of the terms first." I have let some items go without bidding because I haven't received an email back from the seller answering my questions about their terms. I don't want to get stuck in a problem after the auction is over and risk getting bad feedback because I don't like the terms.
3 (business) days is quick but it makes a lot of sense. It is in the eBay terms. I often sell items that are time sensitive and they bring higher final prices within the first week of availability. I don't need to wait around for buyers who bid then leave on vacation and come back 2 weeks later wanting to back out because they can now buy the item cheaper because it has become more available.
posted on February 14, 2001 03:13:28 PM new
I think that his reply was just a wee bit harsh. I also think that the "no return" policy should have been in the auction.
posted on February 14, 2001 03:26:02 PM new
Personally, I would probably send that EOA to Safeharbor because of the "No Return Policy." It is wrong, wrong, wrong to spring that on you after a bid has been made and the auction is over. That is definitive information that should be in the auction description so you can decide if you even want to place a bid on the item.
I have no problem with "No Returns" on auctions as long as it's stated up front. Most of the sellers I deal with offer return policies regardless of how small they are. If not, then like uaru, I usually don't bother to bid.
