posted on February 16, 2001 11:16:53 PM
Posted 18 minutes before going down for scheduled maintenance:
[quote]
*** PREVENTATIVE MAINTENANCE ***
The eBay site will be unavailable from 23:00 PST to 23:30 PST while we perform preventative maintenance on the system.
We apologize for the necessary inconvenience and appreciate your understanding.
Regards,
eBay
[/quote]
No mention of auction extensions, which are not required by the TOS.
No courtesy.
No nothing.
If you are stupid enough to have auctions finishing during this "scheduled" outage, well, that is your bad luck. You have been screwed (yet again).
I don't have auctions finishing during this outrage - but I also have no "understanding" to "appreciate".
posted on February 16, 2001 11:31:48 PM
If it is not regularily scheduled then it must be 'corrective' maintenance.
Maybe they are doing it to 'prevent' something before it gets worse, but SOMETHING must be wrong first and THAT makes it 'corrective' maintenance.
Wish they were intelligent enough to get their terms right.
But, no matter what they call it, it is still another ebay shafting.
posted on February 17, 2001 12:16:16 AM
Preventive medicine..giving a baby vacinations for measles or polio. The child doesn't have the disease now and the vacination will prevent him from getting it later.
Preventive maintenance....vacuuming the back and bottom of a refrigerator to prevent the motor from overheating and burning out. Refrigerator is working now but without preventive maintenance its life will be shortened.
Preventive maintenance...doing an oil change on an automobile. Automobile is running but if the preventive maintenance is not done it will break down in the future.
Ebay's system may not be "broke" but might be in the future if preventive maintenance is not done.
This could be preventive and not corrective maintenance and ebay just might have used the correct word.
posted on February 17, 2001 04:13:22 AM
Yes I had trouble getting in and using seller search and getting a listing form twice yesterday, but when I e-mailed them it was nothing is wrong/remain calm/you need to empty the cache on your browser. I can't tell you how tired I am about the damn cache on the browser. The snot nosed kids that tell me that probably could not find the pull down to set their cache values. They think that causes everything from warts to inflation.
posted on February 17, 2001 04:37:57 AM
Amy, nice try, but do you pull over on the side of the highway and change your oil?
No?
I thought not.
'Preventative' is scheduled - as in their regularily scheduled Friday morning maintenance they do between 1 and 3 am PST.
This was an 18 minute notice 'corrective' maintenance, like when your engine temperature gauge is heading up into the red and you need to get off at the next exit and fix it.
posted on February 17, 2001 06:29:28 AM
Wow! Ebay pulled the partial outage information from their announcement board AGAIN. They were only down for 1/2 hour last night? I must be living in the twilight zone were time compresses just for Ebay.
Had a bidder write me that she was going to bid on three auctions. E-mail arrives just before outage. No bids. I just LOVE Ebay.
posted on February 17, 2001 08:21:08 AM
Everyone should request a refund of all fees. This is from ebay's new policy:
Outage Policy
Our highest priority is your trading success. However, eBay occasionally experiences outages during which bidders cannot place bids or cannot effectively locate items via our Title Search function. When these outages occur, we offer this Outage Policy to compensate for your inconvenience.
Title Search Outage of 1 or more hours:
eBay automatically credits all associated fees for affected listings.
The following listings will be eligible for credit:
Any listing scheduled to end during the outage
Any listing scheduled to end in the hour after the end of the outage
Unlike our policy for Hard Outages of two hours or more, listings will not be extended
Hard Outage of more than 1 hour but less than 2 hours:
eBay automatically credits all associated fees for affected listings
The following listings will be eligible for credit:
Any listing scheduled to end during the outage
Any listing scheduled to end in the hour after the end of the outage
Additionally, credit will be issued for the 10-cent promotional fee on any 10-day listing that is running during the outage (regardless of the time it's scheduled to end)
Includes either of the following features:
View Item
Bidding
Unlike our policy for Hard Outages of two hours or more, listings will not be extended
Hard Outage of two hours or more:
eBay automatically extends listings for 24 hours
eBay automatically credits all associated fees for affected listings.
The following listings will be eligible for extension and credit:
Any listing scheduled to end during the outage
Any listing scheduled to end in the hour after the end of the outage
Additionally, credit will be issued for the 10-cent promotional fee on any 10-day listing that is running during the outage (regardless of the time it's scheduled to end)
Includes either one or all of the following features:
View Item
Bidding
What do we consider to be a Hard Outage?
A hard outage occurs when no one can bid (specifically View Item pages are inaccessible and/or bidding functionality is not available) as a result of unscheduled system downtime. At our discretion, eBay may consider two outages that occur very closely to one another to be one hard outage when extending listings.
Listings that end prior to an outage will not be extended.
What do we consider to be a Title Search Outage?
A Title Search outage occurs when items are not accessible via Title Search as a result of unscheduled system downtime.
During an Outage
Updates will be posted on the Announcements Board during an outage. Please check there for details about the outage and possible listing extensions.
When Listings are Extended
Following a hard outage of two or more hours, eBay will extend the end times for all eligible listings by 24 hours. This activity prevents bidding on these listings while the end times are being reset. After the listing end times have been reset, eBay updates search and listing indexes. Until these index updates are completed, these listings will be unavailable via Search or Listings. This re-indexing can take a few hours.
To End Your Listing
eBay offers the Outage Policy as a courtesy. However, you may be satisfied with the bidding activity before the extended listing end time. If you are, you may end your listing at any time at:
SCHEDULED DOWNTIME
eBay periodically schedules system downtime for maintenance and other purposes. This scheduled downtime is not covered by this policy. Listings that end during, or are otherwise affected by, scheduled downtime will not be extended nor will credits be issued, even though bidders are not able to place bids at the close of the listing.
