posted on February 17, 2001 08:12:25 AM
Last night ebay went down, again. According to their own announcement board and policy change, any auction that ended during that time or shortly after is due a refund of ALL fees. I have requested a refund, I would suggest everyone else do the same. As everyone know ALL search functions were not working. Here is the info I sent to eBay:
User: [email protected]
Date: 02/16/01
Time: 23:43:50 PST
*** System Status ***
The eBay Site was unavailable between 18:29 PST and 18:56 PST, due to a hardware failure on our primary database. We switched over to our backup system as quickly and safely as possible. My eBay, Bid History and Seller Search were intermittantly unavailable until 21:37:25 PST.
Following Preventative Maintenance from 23:00 PST to 23:12 PST, all areas of the site are now fully accessible.
Regards,
eBay
Title Search Outage of 1 or more hours:
eBay automatically credits all associated fees for affected listings.
The following listings will be eligible for credit:
Any listing scheduled to end during the outage
Any listing scheduled to end in the hour after the end of the outage
posted on February 17, 2001 08:23:31 AM
This is from ebay's own new policy on outages:
Outage Policy
Our highest priority is your trading success. However, eBay occasionally experiences outages during which bidders cannot place bids or cannot effectively locate items via our Title Search function. When these outages occur, we offer this Outage Policy to compensate for your inconvenience.
Title Search Outage of 1 or more hours:
eBay automatically credits all associated fees for affected listings.
The following listings will be eligible for credit:
Any listing scheduled to end during the outage
Any listing scheduled to end in the hour after the end of the outage
Unlike our policy for Hard Outages of two hours or more, listings will not be extended
Hard Outage of more than 1 hour but less than 2 hours:
eBay automatically credits all associated fees for affected listings
The following listings will be eligible for credit:
Any listing scheduled to end during the outage
Any listing scheduled to end in the hour after the end of the outage
Additionally, credit will be issued for the 10-cent promotional fee on any 10-day listing that is running during the outage (regardless of the time it's scheduled to end)
Includes either of the following features:
View Item
Bidding
Unlike our policy for Hard Outages of two hours or more, listings will not be extended
Hard Outage of two hours or more:
eBay automatically extends listings for 24 hours
eBay automatically credits all associated fees for affected listings.
The following listings will be eligible for extension and credit:
Any listing scheduled to end during the outage
Any listing scheduled to end in the hour after the end of the outage
Additionally, credit will be issued for the 10-cent promotional fee on any 10-day listing that is running during the outage (regardless of the time it's scheduled to end)
Includes either one or all of the following features:
View Item
Bidding
What do we consider to be a Hard Outage?
A hard outage occurs when no one can bid (specifically View Item pages are inaccessible and/or bidding functionality is not available) as a result of unscheduled system downtime. At our discretion, eBay may consider two outages that occur very closely to one another to be one hard outage when extending listings.
Listings that end prior to an outage will not be extended.
What do we consider to be a Title Search Outage?
A Title Search outage occurs when items are not accessible via Title Search as a result of unscheduled system downtime.
During an Outage
Updates will be posted on the Announcements Board during an outage. Please check there for details about the outage and possible listing extensions.
When Listings are Extended
Following a hard outage of two or more hours, eBay will extend the end times for all eligible listings by 24 hours. This activity prevents bidding on these listings while the end times are being reset. After the listing end times have been reset, eBay updates search and listing indexes. Until these index updates are completed, these listings will be unavailable via Search or Listings. This re-indexing can take a few hours.
To End Your Listing
eBay offers the Outage Policy as a courtesy. However, you may be satisfied with the bidding activity before the extended listing end time. If you are, you may end your listing at any time at:
SCHEDULED DOWNTIME
eBay periodically schedules system downtime for maintenance and other purposes. This scheduled downtime is not covered by this policy. Listings that end during, or are otherwise affected by, scheduled downtime will not be extended nor will credits be issued, even though bidders are not able to place bids at the close of the listing.
posted on February 17, 2001 12:14:23 PM
What email address do I use to ask for my credit. I get frustrated trying to find appropriate addresses on eBay.
Boy you said it. I think they make a concerted effort to make US getting anythingthing from THEM as difficult as they can make it.
They will probably want YOU to go and get all of the auction numbers that were effected by the outage and send each one individually.
I would tell them to just look at ALL of the auctiond that ended during the putage and refund the money for them.
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The more PEOPLE I meet.........
