posted on February 22, 2001 07:46:12 AM new
I've used paypal in the past and thankfully never had a problem -- but I've recently heard that if your buyer complains to paypal -- paypal COULD reverse the transaction.
The whole point of using paypal is to ensure you have the money before you ship the goods -- if this is true, what is the sellers recourse?
posted on February 22, 2001 08:07:41 AM new
Yup, unfortunately, they can! I received a payment on a stolen credit card and it was reversed a couple of weeks later. And there is nothing you can do about it. You are just s.o.l. when that happens. Here's hoping that it doesn't happen to you!
posted on February 22, 2001 08:10:33 AM new
Due to outdated credit card rules, it is too easy for buyers to charge things back for any reason. When a third party service such as Paypal is used, it can get even worse. When the service gets the charge back, they have no motive for working it out because it is much easier for them to just charge the seller. But there are ways you can protect yourself better. What the services dont want you to know
posted on February 22, 2001 12:20:43 PM new
Hi sharkbaby,
The Seller Protection Program protects recipients of funds as long as the guidelines are followed.
If you are a verified account, you would need to do the following (additional details can be found on the site).
1. Shipped to the verified credit card billing address on the account.
2. Did not ship overseas.
3. Did not accept multiple payments from different email addresses for a single purchase.
4. Shipping documentation that is trackable on-line.
If any of these were not met,then the money would be reversed from your account.
posted on February 22, 2001 12:57:06 PM new
Hi yisgood,
Thanks for the comments. Comments in parentheses...
You forgot to mention:
5) if the buyer bothers to notify Paypal and doesnt go straight to the CC company and do a charge back (Buyers have this right by federal law and a charge back issuance is at the discretion of the credit card company. However, if the seller follows the protection policies on the web site regarding Seller Protection, they do not run the risk of losing the charge back through our system. Details are on the web site)
6) if the PP customer service person isn't out sick that day
(With nearly 500 employees answering customer inquiries it would be difficult for one person to have a dramatic effect on not being in that day)
7) if the PP CS person bothers to contact the seller because most of the time they don't (Emails are sent to the sellers/recipient of the payment in the event of a dispute with instructions on how to do the claim and the timeframe they need to respond in)
8) if the PP CS person has bothered to read PP's TOD (TOS of the Day) because many of them haven't.
(Terms of use changes are sent via email to opt-in users and the policy change link is on the web site after a user logs in with a last modified date)
9) if the seller knows that the only way to get customer service is to post angry messages here because contacting PP is a waste of time
(I post here to make sure that outstanding customer issues are resolved to the highest degree possible and to provide operational feedback to the company)
posted on February 22, 2001 01:09:35 PM new
>>Buyers have this right by federal law and a charge back issuance is at the discretion of the credit card company. However, if the seller follows the protection policies on the web site regarding Seller Protection, they do not run the risk of losing the charge back through our system. Details are on the web site<<
You still havent answered why we have all seen numerous examples of PP reversing payments and freezing accounts without ever contacting the seller. Look at the other paypal thread right in this section (in which you have already posted) where Twinsoft says that this happened with BOTH paypal accounts. Last week I sent you several examples and all you responded was "there are things I cant reveal publicly" intimating that it was the seller's fault. However, I personally know sellers who are very honest and had exactly this happen to them.
>>With nearly 500 employees answering customer inquiries it would be difficult for one person to have a dramatic effect on not being in that day<<
Are those 500 real people or is it like when you claim that you have 6 million account holders? Remember that Romanian George had at least 45 accounts all by himself. Maybe your 500 folks are really 50, each with 10 IDs. But we have all seen the numerous posts about how CS doesnt resolve problems, promises call backs and doesnt, never seems to have the information and only after posting here do you try to take care of it.
>>Emails are sent to the sellers/recipient of the payment in the event of a dispute with instructions on how to do the claim and the timeframe they need to respond in<<
I have seen numerous examples of where this didnt happen. Remember the post from the other site (I'm not allowed to mention it here) where the seller was trying for days to even find out who made the complaint? Since PP wouldnt tell him, he posted it publicly and you finally gave him the name and then he was able to prove that he shipped it UPS and had a signed delivery. I did see one or two posts where a seller actually got an email from PP that said, "[email protected] has made a complaint about you. You have 3 days to respond with proof of shipping or we will reverse the payment." Come on, 3 days? It takes PP at least 3 weeks to return a phone call.
8) if the PP CS person has bothered to read PP's TOD (TOS of the Day) because many of them haven't.
>>(Terms of use changes are sent via email to opt-in users and the policy change link is on the web site after a user logs in with a last modified date)<<
I wasnt saying if the USER read the TOS, I was saying that very often the PP CS person hasn't read the TOS. I know a seller who sent PP a USPS delivery confirmation, trackable on line and was told it wasn't good proof because there was no signature. But DC is a specific example given in your TOS as acceptable proof!
>>9) if the seller knows that the only way to get customer service is to post angry messages here because contacting PP is a waste of time
(I post here to make sure that outstanding customer issues are resolved to the highest degree possible and to provide operational feedback to the company)<<
You post here because it seems that the only issues PP is concerned about are the public ones. As long as the victims keep quiet, PP will ignore them. Why wasn't PP concerned about their poor rating with the BBB before the Wall St Journal made it public?
posted on February 22, 2001 03:57:01 PM new
"With nearly 500 employees answering customer inquiries it would be difficult for one person to have a dramatic effect on not being in that day"
Well if this was true why then did it make headlines in the Wall Street Journal the biggest business newspaper in America?? Another interesting tidbit was the BBB of silicon valley will not give paypal an approval rating. If paypal did such a good job then why all the bad press???
posted on February 22, 2001 09:13:54 PM new
I know that they can do it. However, I have not had that problem yet. I sure hope that it does not happen to me.
-Trey
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"If your mind can concieve it, and you believe it, then you probably can achieve it."
