cassiescloset
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posted on February 22, 2001 11:02:19 AM
I just received a paypal payment from the high bidder of an item that received 10 bids. I noticed she deducted an $.85 fee.
A fee for what? I'm the one paying the fee to ebay and paypal.
I went into the bid history and found this bidder ( feedback 10) only edged out the next highest bidder (feedback over 300) by $.50.
I decided to use my gut feeling that this bidder would probably try something else down the line if I let her get away with it. I returned her payment with instructions that I am not going to honor her bid because she did not comply with terms of auction. I then contacted the next highest bidder.
I cc'd the email I sent to safeharbor.
I know $.85 seems petty, with all the extra fees I'm paying now I can't afford any tricks.
Did I do the right thing? My ebay friend said I should just eat the $.85 and send her the thing anyway. I say it's a matter of principle
[ edited by cassiescloset on Feb 22, 2001 11:03 AM ]
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avmom
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posted on February 22, 2001 11:10:29 AM
I have a question regarding the $.85 fee. Did she short change you or did she specifically mention deducting $.85 for whatever reason??
avmom
(not avmom on eBay)
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cassiescloset
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posted on February 22, 2001 11:12:56 AM
There was specific mention of deducting the $.85 fee. I would have otherwise assumed it was an honest mistake.
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eddiebear2
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posted on February 22, 2001 11:28:39 AM
What on earth was her reasoning for deducting the fee??
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lattefor2
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posted on February 22, 2001 11:30:09 AM
this just happened to me recently through pay pal with 2 diferent bidders. The price of shipping on both items was $3.95 in my TOS I mentioned shipping and insurance $5.05. After receiving my you have money from pay pal both bidders send me an email explaining they felt the item did not need insurance and they were deducting the cost of it. I explained insurance went up along with the increases with priority mmail and I owed them money. Both told me to keep the very small change. However, both told me that they will now obtain insurance if the item is very fragile because they are sick and tired of paying for insurance and the sellers "forgetting" that ins. was to be obtained. Both emails were not exactly alike but the gist was there. This may be what happened.
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cassiescloset
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posted on February 22, 2001 11:42:35 AM
Insurance is now $1.10. In my EOA email I clearly state that shipping is $3.95 and to add $1.10 if they would like insurance.
I even show the calculation in my EOA notice--bid price+$3.95 shipping=total price. Add an additional $1.10 if insurance is desired. I leave insurance up to the bidder if the item is not fragile. This item was pretty much unbreakable.
This bidder sent total price minus $.85 "fee".
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upriver
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posted on February 22, 2001 11:45:07 AM
cassie:
Too funny! Life is strange & eBay stranger.
Maybe you should "deduct" one of their feedback numbers, I would!
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twelvepole
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posted on February 22, 2001 11:47:23 AM
If it wasn't Paypal's screw up, I think you did the right thing, an honest mistake is one thing, but a buyer shouldn't be deducting fees from a seller.
Ain't Life Grand... 
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lattefor2
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posted on February 22, 2001 12:06:29 PM
Fee! fee for what? being the buyer. You bet you did the right thing.
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AnonymousCoward
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posted on February 22, 2001 12:33:06 PM
Maybe you could have requested payment via snail mail, a stamp is cheaper than $0.85. I bet she would have dedeucted that too.
Seriously, this bidder deserves a big fat neg.
You did the right thing.
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hinz
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posted on February 22, 2001 01:27:49 PM
Wow, maybe she figures you owed her .85 cents for her time to search for your item - LOL. Just kidding-
I'm finding less people want the insurance now that it's at $1.10 - mostly on non-fragile items. Have to admit that I, too, pass it up most of the time.
Gail
http://members.ebay.com/aboutme/hinz1/
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digitalmaster
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posted on February 22, 2001 02:19:51 PM
I add insurance if the bidder requests it but only so I can make them sign for the package. I think with a signature it costs $2. However, you should check the actual policy at the post office. I always assumed insurance meant your item was "insured," but it doesn't really unless you have the original receipt. For example, I sell collectables worth lots of money. Recently someone paid to insure an press photo. When I put insurance on it for $50 which was around what they paid, the postmaster told me that I would not receive any money if the item was lost or damaged unless I had the original receipt.
I explained that I am a dealer who resells items and he said I would have to furnish a receipt with the purchase price listing the item. Even if I could furnish a receipt the item could not have cost me more than a few dollars because I buy things in bulk for thousands of dollars. He then said all I would get back is what was paid for the item if it were lost or nothing if I did not have a receipt. Anyway, ask for an insurance claim form and read the terms. I was surprised because I always use insurance!
I gave the scenario "what if my wife make's crafts and her cost is $1 and the item sells for $50, would she only get $1" and sure enough they said yes. I still offer insurance anyway for bidders who request it, but after learning that, I trust the post office even less. Not like UPS is any better. I sent an item ground and it took 3 weeks to get to the bidder. Did anyone ever have to request insurance on an item? Did you have problems like this?
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mrssantaclaus
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posted on February 22, 2001 08:16:51 PM
I recently shipped an item via UPS with a value of $331. They lost it. I filled out the claim forms but did not have proof of value. They called me and I told them it was for an eBay auction. I was asked if I could supply a copy of the auction, which I could not because my printer is down. The person who called me asked me for the auction number and how to find it and assured me it would not be a problem for him to print it up to add to my claim.
Now - let's all hold our breath to see if that check comes .....
The good thing about shipping UPS for high value is the tracking number. You can follow the package across the country.
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taz8057
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posted on February 22, 2001 08:37:07 PM
I have never had a bidder charge me a fee. Maybe it was a mistake. One time, someone sent me a check for $14.00 instead of $14.90. I just shipped the item anyway. I did not worry about it. What is .90 cents worth fighting for anyway.
-Trey
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"If your mind can concieve it, and you believe it, then you probably can achieve it."
http://www.CondomDeals.com
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