luvmy2bears
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posted on February 23, 2001 08:51:03 PM new
Here's the story. I bought a lot of books with "Buy it Now" for $4. Books were described as "good condition". There were a few minor faults that were described and pics looked good.
I put $4 cash into the mail that afternoon. Seller recieved my payment within 2 days & emailed me that she had recieved my payment and would ship my books that day. I received them 2 weeks later. Postmark was 8 days after she said she would mail my item. I decided that that was no big deal. I don't like to create big problems out of minor situations. And at $4 this was minor.
But when I opened up the package my books were in terrible condition. Rips, tears, writing (much more than was described, was more like coloring), water damage, missing pages, creases & folds, food smashed between two pages (and molded). They were just gross.
I tried twice to reach seller by email but recieved no response. I left a NEUTRAL feedback. I hate to leave negs. It said:
"Neutral: Dissapointed~Item described as "good condition" but actually very dirty&damaged."
Today I find this in my email:
"I THINK YOU ARE A REAL JERK TO LEAVE A FEEDBACK LIKE THAT, IF YOU WANTED YOUR LOUSY MONEY BACK YOU SHOULD HAVE ASKED. PEOPLE LIKE YOU JUST LIKE TO CAUSE TROUBLE. WHAT KIND OF A MORON WOULD SEND CHANGE THROUGH THE MAIL LIKE THAT ANYWAY? ONE LIKE YOU OBVIOUSLY. CHECK OUT YOUR FEEDBACK!"
How rude is that?! 
And then she NEGGED me!!!! AAARRRRGGGG!!!!!
"Complaint: FAST TO DEFACE CHARACTER INSTEAD OF SOLVING PROBLEM, A REAL JERK, CUTTHROAT- - -"
I could just SCREAM! I didn't deface anything. SHE DID. Totally vindictive. I'm so frusterated because I really think about what I'm going to say when I leave feedback and I don't abuse the right to neg.
Total bad apple.
luv 
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unknown
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posted on February 23, 2001 08:57:49 PM new
You didn't say how long you waited for the seller to respond to your emails.
If it was less than 2 days then you deserve the neg.
You should always give them time to respond.
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nowwhat
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posted on February 23, 2001 09:13:37 PM new
luvmy2bears ~ I think this is a case where the seller deserved to be negged. You were too kind to just leave a neutral. I don't know if the language she used is bad enough for eBay to remove the neg. Perhaps someone else will know. Try not to let it get to you too much!
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surfsworth
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posted on February 23, 2001 09:18:04 PM new
If someone leaves a neg worded like that I think prople see through it. If they had left a profesionalone, stated the facts no name calling neg then it might bother me. The neg you got I would just leave a bussiness like response with the facts.
[ edited by surfsworth on Feb 23, 2001 09:19 PM ]
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justbijou
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posted on February 23, 2001 09:23:39 PM new
I think at minimum you should have left a neutral. It is what I would have done.
I had a similar thing happen to me and after sending two emails to the seller asking them to rectify the situation (and without getting a reply) I sent a final email saying that if I did not hear from them by the end of the week I would have to leave negative feedback. Within the hour I had a reply from the seller and we resolved the issue. I then chose not to leave any feedback to the seller. First because she did not reply to my two emails and second because I really thought she was trying to pull a fast one by not describing things well enough.
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luvmy2bears
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posted on February 23, 2001 09:27:12 PM new
unknown ~ I gave her 8 days to respond to my emails. I think that is more than enough.
Surfsworth ~ I rsponded with
"Response: sellermisrepresenteditem&thenignoredmyemails,ileftneutralFB,sheretalitedwiththis"
Professional? I thought it was.
justbijou ~ I did leave a neutral. And she retaliated with a NEG. That is what upset me.
luv
[ edited by luvmy2bears on Feb 23, 2001 09:28 PM ]
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justbijou
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posted on February 23, 2001 09:27:34 PM new
BTW, I do not buy from sellers that respond to negative or neutral feedback with insults or name calling. Someone like that is not a professional seller. You did well to just state the facts and other buyers and sellers will see right through the complaint.
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eastwest
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posted on February 23, 2001 09:28:44 PM new
you know you can add to to your comment you left
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debbielennon
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posted on February 23, 2001 09:30:34 PM new
Keep an eye out to see if she responds on her feedback profile to the feedback you left for her. If she does, you can respond & fill in some more details 
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surfsworth
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posted on February 23, 2001 09:33:17 PM new
luvmy2bears
I think that was a very apropriate response. It makes a point.
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outoftheblue
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posted on February 23, 2001 09:39:34 PM new
luvmy2bears
Don't respond too soon. Give it a few days to cool off. You only get one response and the seller can still come back and say more negative things if they are watching.
My advice is not to worry about the neg. I'm beginning to think that feedback doesn't matter. I know of a seller with 1000+ negatives and 500+ neutrals that has a 100% sell through. This seller only has around a 2500 rating.
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triplesnack
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posted on February 23, 2001 10:17:31 PM new
For what it's worth, like justbijou, I don't do business with sellers who namecall or otherwise leave abusive feedback. There's just too many good sellers out there to waste time dealing with someone who can't control their temper in a business transaction.
As a prospective buyer I would see her ranting and move on to the next listing. No sale.
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BJGrolle
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posted on February 24, 2001 05:09:10 AM new
If it was less than 2 days then you deserve the neg.
I don't get this comment at all. Buyer pays seller immediately, seller waits 8 days to ship, and the books are food encrusted, missing pages, water damaged, torn, etc., etc.
I would have left an outright negative myself because any seller who pulls something like this knows exactly what they are doing and is deliberately being dishonest to make a quick buck IMO. Contacting them first to solve such a problem I doubt would get any results, certainly not a deserved refund.
Seller was certainly in the wrong here, not the buyer.
P.S. Disclaimer: No, I am not another one of "those pesky, fussy buyers". I am a seller.
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kiki2
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posted on February 24, 2001 05:39:16 AM new
I don't get that comment either. Maybe other people are too busy but as a seller I make sure to check my e-mail at least once a day (although in truth, several times a day) for reasons like this or if someone has a question about an auction I have listed and so forth.
I think the seller was wrong to neg you. If I would read your feedback, theirs wouldn't bother me. It reads as highly emotional (especially if its all in caps). You left a response already? I would have stated that the feedback was retaliatory. Simple and something anyone looking at your feedback can see for themselves.
I know it sucks getting a negative feedback. I got my first and only back in November because a bidder never e-mailed me that they were dissatisfied (at least you wrote your seller!) so I was never given the chance to refund and work out the problem. However, I moved on and now feel at least I got that negative out of the way. I knew I was bound to get one somewhere along the way. 
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luvmy2bears
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posted on February 24, 2001 07:43:23 AM new
I agree too. Because I did what was expected of me as a buyer. I contacted the seller, & sent payment (and very quickly too). That is what is required of me as a buyer. I deserve a positive.
She negged me out of retaliation. That isn't what the system is intended for. I'm so bad at wording things, but I think you get my drift.
So last night I replied to her nasty email. I was very calm and professional. I asked her why she thought that I deserved a NEG when I did my part by paying quickly. I (unlike her) did NOT resort to name calling. I didn't even sound angry in my email. She didn't reply directly to this email.
But she did send an email about the response I left to the NEG on me. She said this (I copy & pasted this word for word, exept that the upper case words were also in red):
"You are a mean little #*!@. I hope you rot in HELL! I wish I could get you kicked off ebay. YOU SUCK!"
I'm starting to feel a little harrassed here.....
luv
edited because I have trouble expessing my feeling in coherant words
[ edited by luvmy2bears on Feb 24, 2001 07:45 AM ]
[ edited by luvmy2bears on Feb 24, 2001 07:47 AM ]
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sonsie
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posted on February 24, 2001 07:48:45 AM new
I'd send copies of both her emails to Safe Harbor, and I wouldn't respond to anything she might send in the future. She sounds not only mean, but a little crazy. Sorry this happened to you!
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luvmy2bears
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posted on February 24, 2001 08:05:07 AM new
Oh I have. You bet your buns! But I don't expect them to respond anytime soon.
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pcalton
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posted on February 24, 2001 11:45:37 AM new
wait until the very last day to neg or neutral anyone. hopefully they will not see it in time to retaliate.
pcalton
Perry Calton
[email protected]
http://www.pcalton.com
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georgeviscomi
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posted on February 24, 2001 11:54:29 AM new
Do you know what type of food was in the pages?
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Muriel
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posted on February 24, 2001 02:24:59 PM new
luv - If I saw that neg I would think the seller was whacko. Don't worry.
By the way, if I leave someone a neg, and they reply underneath it, is there a way to reply to that reply?? 
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ExecutiveGirl
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posted on February 24, 2001 02:38:57 PM new
pcalton: There is no "last" day that a feedback comment can be left. There is no longer a "safe" way to avoid retaliation. Ebay keeps the auction up for a MINIMUM of 90 days and don't have a time frame of how long the auction will be available for feedback to be left. It used to be after 60 days you could have the feedback retracted, but no more.
This is an obvious feedback-retaliation case and the seller was at fault. They (1) misrepresented the item, (2) took way too long to ship and (3) were very unprofessional in not responding to emails/ and then being rude in the email.
Seller deserved a neg and the buyer was just being too nice and gave them a neutral.
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luvmy2bears
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posted on February 25, 2001 08:31:22 AM new
Muriel ~ yes you can responsd/reply one more time. Just click on the little envelope sign.
Well, now she is threatening to have me kicked off ebay and if that doesn't work "hunt me down". And she pointed out that she has my address.
What a psycho! I sent the emails to safe harbor. Still no response. Big surprise. But I don't know what to do. I'm sure she just trying to scare me, and it's working. I have a family to think about. Kids. And you just never know what some crazy person will resort to....
AHHHHH!
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Muriel
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posted on February 25, 2001 08:39:44 AM new
Well, I have four words for you: Federal Witness Protection Program.
I'm sorry. I don't mean to make jokes about this. I know it's NOT funny. Just trying to lighten the moment?
By the way, let me clarify this. I left a neg for someone, they replied with big fat lies. But there is no little envelope for me to "have the last word". It looks like they get the last word. Unless I'm missing something - and that's not unheard of!
The many faces of Muriel
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lswanson
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posted on February 25, 2001 08:50:08 AM new
You should forward her e-mail which indicated the retaliatory neg to SafeHarbor@eBay. I think the language she used indicates that she was being moronic about here use of feedback and eBay might remove it for you, as well as giving her a warning.
Best of luck.
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ExecutiveGirl
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posted on February 25, 2001 09:28:49 AM new
luvmy2bears: Why don't you try forwarding all your emails to [email protected]? They usually respond sooner than safe harbor and I would think this is something that needs immediate attention.
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debbielennon
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posted on February 25, 2001 09:30:37 AM new
Someone needs to take a Valium. Yikes!
I would also contact her ISP & let them know that she is harassing you via email. You should be able to forward her emails with full headers to [email protected] may also want to send her one *non-emotional* email request to "cease & desist" contacting you as all further email contact from her will be considered harassment and will be forwarded both to eBay & to her internet service provider & to law enforcement officials if it becomes necessary.
I'm sure she's just trying to scare you, but she sounds like she has really gone off the deep end. Better to take whatever actions you need to for your own peace of mind.
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NearTheSea
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posted on February 25, 2001 09:32:28 AM new
Muriel
I beleive there is room for 3 comments.
Say you left a neg or neutral, the other person can respond, then you can respond to that comment, and then thats it.
Same with a neg or neutral in the other, if you left the neg, and IF the person responds to the neg, then you can followup on that.
Only IF the other person responds to the comment though, so you would have to be constantly checking their feedback.. I think!
[email protected]
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Muriel
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posted on February 25, 2001 09:38:04 AM new
NearTheSea I don't see where I can do that. I pulled up their feedback, located my neg and their reply, but there is nowhere for me to leave another comment. Is there a trick to it? This is the first time I've ever negged anyone.
The many faces of Muriel
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auntieb
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posted on February 25, 2001 09:39:27 AM new
luvmy2bears......Go to your feedback and pull up Review and Respond to ALL feedback comments left about you. You should have a little envelope that you can click on to respond to feedback left about you. I have never had a neg but assume that the envelope is there on negs also. Hope this helps. If not contact ebay and tell them about it and save copies of everything this crazy person sends you. There sure are some crazy folks out there. Good luck.
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auctionqueenie
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posted on February 25, 2001 10:04:21 AM new
luvmy2bears,
Absolutely do NOT write her anymore e-mails. Simply keep a log of all of her threats. Forward them to necessary departments at e-bay and whatever isp she is using. Even if you're sounding professional, it could still be construed as participation if you continue to e-mail her and therefore you won't have as much protection.
CONTACT the police where she lives and give them her name and address and tell them that she's been threatening your life via e-mail.
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