posted on March 4, 2001 07:08:07 PM new
Been dealing with Newbie buyer over a package that is two days later than my normal "international" arrival date.
This bidder has contacted some company called Squaretrade....
This is the second e-mail I got from them:
Hello,
SquareTrade contacted you two days ago to make you aware that
*** is concerned about the
following transaction and would like to work with you through
SquareTrade's Online Dispute Resolution Service to resolve this
situation.
SquareTrade service is a free and simple way for individuals and
businesses to resolve issues with online transactions. This service
also offers the opportunity to remove negative feedback to help
sellers and buyers protect their reputations and maintain positive
business relationships.
If you have been in contact with our Customer Support Team, it is
still necessary to visit the SquareTrade website to include your
response in the case history. To include your perspective on the
problem, please do the following
1. Click on the link below and enter your email address.
http://cf.squaretrade.com/response_form/Defau******
2. Enter your password.
3. Review the information provided by *** and click on "Respond to this Case".
So they want me to register with this www site and enter some responce.
My first thought was: Who the #$%@ are you, and why should I be worried for a second about your site.. and what you offer. This is between the bidder and me ... and no one else!
Why should I register with them so that they can grow their ranks with sellers names... this is a service I DO NOT WANT OR NEED.
Question is... what would you do?
[ edited by celebrityskin on Mar 4, 2001 07:30 PM ]
posted on March 4, 2001 08:07:31 PM new
Hi - If you haven't already done so, you might want to go to Rules and Safety, Dispute Resolution (on eBay) and it gives you some information on "Square Trade".
posted on March 4, 2001 08:10:50 PM new
That Square Trade thing sounds familiar -- I think it's the independent agency eBay uses as a mediator in auctions gone bad. I could be wrong though, and your auction *certainly* doesn't qualify. Some buyers wouldn't be happy if you hand delivered their stuff on a silver platter.
Did you ship airmail, global express, insured, whatever? It'd also be helpful if you have the receipt from the post office when you mailed the package.
I would hold off for 1-2 days, before joining Square Trade, in case the pacakge shows up.
posted on March 4, 2001 08:34:46 PM new
Square Trade is an independent company that provides mediation services for eBay members. You could (and probably should) consider it to be a pre-cursor to this bidder filing a fraud complaint with eBay and leaving negative feedback.
You should respond as soon as possible, to alleviate the newbie's concerns about his item. If, in worst case scenario, the item doesn't arrive, your record of having participated at Square Trade will be in your favor - otherwise, it will look like you were avoiding dealing with the situation.
posted on March 5, 2001 03:48:47 AM new
SquareTrade has NO legal authority.
Reply to them if you want to, let them know the packet is a whole TWO DAYS slower than you predicted, and that the buyer is too impatient to buy internationally.
posted on March 5, 2001 12:38:54 PM new
I remember getting a SquareTrade complaint. I was quite pissed... but it is always good to discuss things in a rational matter.
Anyways, I signed up. The buyer's complaint was about a mistake on their part, but I still felt like I should take care of this matter. I was horribly tempted to blow it off, as it wasn't my fault in the problem.
In the end, I got glowing positive feedback, and a satisfied customer. I believe SquareTrade really works!
