posted on March 5, 2001 09:43:11 AM
About a month ago, I sent an item, via priority mail, to an auction winner. It came back to me a couple of weeks later, marked that the recipient was notified twice and never picked up the package. I immediately contacted the winner, and asked what she wanted to do. She wrote back that she was sure they had never gotten any notices, but that she would check with her husband.
I didn't hear anything until this morning, when I got another email asking what I planned to do to get the item to her.
I've saved the box, and it does show that notices were sent on two different dates (with the initials of the postal clerk each time). This is a $3.95 priority mail item...not hideously expensive to resend, but not pocket change, either. It seems to me that I've fulfilled my end of the deal and that she ought to send me another $3.95 to reship. OTOH, to avoid an ugly situation, I'm considering just resending via priority and not asking her to pay me.
posted on March 5, 2001 09:57:43 AM
I have had a lot of customers this winter who never got notices, while their packages sat at the PO, and it was only when I urged them to call the PO that they found out their packages were there. There is a possibility that the carrier left the notices in a place your buyer didn't see, etc.
Just to avoid any possible strife, I would give the customer the benefit of the doubt, and just re-ship, at my expense. But that's me, and I have a low threshhold for strife...
posted on March 5, 2001 09:59:09 AM
Hi,
I had something similar happen in that a customer never claimed an item at customs. I emailed and offered to resend upon receipt of additional postage payment. The customer sent the payment for postage and I reshipped. I would not re-ship without being compensated.
posted on March 5, 2001 10:03:32 AM
I would request money for the additional shipping cost. It was THEIR post office that the problem occured---you did everything correctly and could not have prevented it--so there is no reason you should be footing the bill for it.
posted on March 5, 2001 01:49:24 PM
I probably would not ship again at my expense, maybe probably not.
In such matters, I have taken the package back to the post office and they have taken it without charging me anything. I just told them that the receiver cliamed they never got any notices and that the address is correct.
I will admit that I get along real well with the all the postal workers at my post office. We take them cookies and candies during Christmas.
