posted on March 6, 2001 08:21:44 PM new
Had a question regarding a customer requesting that I send an item she purchased with by it now and paid via billpoint to send her item, value $65 to a different address than her credit card billing address. She claims she lives in a very bad neighborhood and gets stuff stolen off her porch. I know that this is a big no-no with billpoint.
What would you do??? Am I'm being scammed? she has been on ebay since September and has a feedback of 5, all other transactions were very small, $5.00 or less.
Should I send it to the address on the credit card and insure it for $100 so that it has to be signed for? Or take my chances with the work address and send it insured and postal confirmation?? This is a U.S. transaction.
Would greatly appreciate any suggestions & comments!
posted on March 6, 2001 09:16:05 PM newHad a question regarding a customer requesting that I send an item she purchased with by it now and paid via billpoint to send her item, value $65 to a different address than her credit card billing address. She claims she lives in a very bad neighborhood and gets stuff stolen off her porch. I know that this is a big no-no with billpoint.
??? BillPoint is including the buyer's billing address? When did this start?
posted on March 6, 2001 10:55:13 PM new
With my invoices, I include that I will not ship to any adress other than the one provided by Billpoint. This way the bidder has the choice to require an alternative before he pays.
In your case, if you are uncomfortable, I would either decline or request eBay's contact information.
Then, do a reverse phone check to make sure the address is the same to which the phone is registered to.
For the US
http://www.infospace.com/info/reverse.htm
You can even actually call if you wish even more security.
BTW: I have ceased to advertise that I use Billpoint. I wan't to have as many bidders use the old fashion way of paying. These fees add up. I will offer it to someone that requests it.
Just a FYI - the Canada reverse lookup is not 100% accurate. My name was correct, but the address was not, and I've been living in the same house for close to 20 yrs.
I also seldom advertise Billpoint these days, and usually only on lower $ items that I can afford to take a loss on.
Thanks, you're correct. I should have mentioned it. A mismatch does not mean a fraud situation. My intention was more to point out that when I have a match, then it raises my confidence level in the transaction.
I've been wanting to ask you this, what do you use to list? I used a customized version of ebay's listing page up until I used amigo. They sent me a free registration. Do you use anything special? My amigo will need to be upgraded to a new version soon. Before I fork out the money for it, I was wondering if something better existed.
posted on March 7, 2001 01:07:32 AM new
Marvey, I have used Billpoint a few times when paying for an auction, and it allows me to designate a different shipping address than my credit card billing address (PayPal, I believe, will not allow you to do so). My CC bills come to my PO box, but I want packages to come to my home address for convenience. Most of the sellers I've dealt with will go ahead and mail to the house, but a few have used the PO box.
Your bidder may not have known how to work the system, but perhaps you should state in your TOS or EOA that you will only mail to a "verified" address.
Sorry, I hit the hay early last night & missed your question. I don't use anything fancy to list. Just a simple cut & paste I have on file, then I add the title, description, and tweak the shipping fee. As of this week, I've been listing directly on eBay's Sell page.
